Gong Review: Is It The Right Conversation Intelligence Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2Gong offers custom pricing plan
Shopify
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ADP
Pinterest
LinkedInTrusted by many companies including Shopify
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Gong?
Gong is a powerful software designed to assist businesses with managing their remote sales teams and deals. Its Revenue Intelligence technology helps users identify which deals are genuine, monitor customer interactions and acquire crucial insights into the state of their market. It enables them to coach their staff to reach their targets, replicate the behaviour of their most successful reps and stay ahead of the competition with pertinent product offers tailored to current market demands. In addition, it captures and analyses sales calls to ensure effective team performance and higher closes
Pricing
Gong offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Gong Software Demo
Gong was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Gong
- Use cases
- Sales teams in technology companies, Enterprises focused on revenue forecasting, Businesses with remote or distributed sales teams
- Team types
- Sales managers, Revenue operations teams
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Gong
Accurate deal health insights improving forecasting
In-depth call recording and analysis for performance coaching
Identification and replication of top-performing rep behaviors
Is Gong right for you?
Best for tech sales teams needing advanced deal and call analytics.
Choose Gong if
- You manage remote or distributed sales teams requiring performance coaching.
- Your enterprise relies on accurate revenue forecasting and deal health insights.
- You want to replicate behaviors of top-performing sales representatives.
Consider alternatives if
- You are a startup or small sales team with limited budget.
- You need highly customizable dashboards and reports for niche workflows.
What buyers should know before shortlisting Gong
Gong has been a game-changer for how we manage and scale our sales operations. Its Revenue Intelligence capabilities give us a laser-focused view into deal health, helping prioritize efforts that yield real results.
The call analytics and coaching tools have dramatically improved team performance, allowing us to replicate what works and proactively course-correct where needed. Market insights from real conversations help us shape better product positioning.
While it takes some time to fully master the platform and may be a stretch for smaller teams budget-wise, Gong delivers immense value in aligning people, process, and performance around sales success.
Gong pros and cons
- Gong pros
Accurate deal health insights improving forecasting
In-depth call recording and analysis for performance coaching
Identification and replication of top-performing rep behaviors
- Gong cons
Steep learning curve for users new to sales intelligence
Dashboards and reports may lack flexibility for niche workflows
Ready to try it?
Get started with Gong
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Gong side-by-side with top Conversation Intelligence Software alternatives.
What is the pricing of Gong?
Gong uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Gong reviews and ratings
Buyer sentiment
Users highly value Gong's impact on sales forecasting accuracy and team coaching, though some find the platform complex and costly for smaller teams.
What buyers like
- Forecasting accuracy
- Call analytics and coaching
- Revenue intelligence insights
Common complaints
- Learning curve
- Cost
What users are saying
WP
William P
06/20/24
"Best Sales Intelligence tool ever"
What do you like best about Gong? Gong has literally everything you need. My favorite feature is the live listening feature. This is super helpful for ...
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SS
Shirley S
06/19/24
"It was good using gong to know the best calls and also the feedback option"
What do you like best about Gong? evrything is clearly visible and recorded and easy to find What do you dislike about Gong? unable to see the calls ...
Read more
DF
Dana F
06/18/24
"User Feedback"
What do you like best about Gong? Call review with transcription that can easily locate points to review in a call. Efficient and reliable. What do ...
Read more
SB
Shahena B
06/18/24
"Gong is helpful! Use it!"
What do you like best about Gong? The best thing that I like about gong is that it helps me in listening to my own calls. It ensures that I better the ...
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AA
Andrew A
06/17/24
"Top tool for the core use cases its solves"
What do you like best about Gong? Easy to setup and start using. Has a high ceiling for advanced use cases. Intergrates well with most popular ...
Read more
MG
Malena G
06/10/24
"Loving Gong!"
What do you like best about Gong? At the beginning, I was reluctant to have my meetings recorded, but now I don't want to have a meeting without Gong. ...
Read more
What are the features of Gong?
Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…
Artificial Intelligence (AI) refers to the simulation of human intelligence by machines, enabling them to perform tasks that typically requi…
Audio, also known as sound, refers to the electronic reproduction of sound waves. It involves the capture, manipulation, and playback of sou…
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Forecasting involves advanced analytics and predictive modeling techniques to forecast future compensation trends and requirements accuratel…
Machine learning is a powerful technology that allows computers to learn and improve from data without being explicitly programmed. This inn…
Market analysis is an important tool for any business looking to understand and navigate the fluctuating market landscape. It involves deep…
Multi-language support is a software feature that enables users to access and interact with the program in multiple languages. This feature…
Performance Management is a comprehensive approach to managing the performance of individuals, teams, and organizations in order to achieve…
Predictive analysis is a powerful software feature that allows users to forecast future outcomes based on historical data and statistical al…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
Sales Content Analytics is a powerful tool that helps businesses analyze their sales content to gain valuable insights and make informed dec…
Sales pipeline management within AI sales assistant software is designed to streamline and optimize the process of tracking and managing sal…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Gong security and data handling
Key compliance certifications and security features for IT and security teams evaluating Gong.
Certifications
Security features
Developer & data
Alternatives to Gong
Gong Customers
Shopify
Dropbox
ADP
ServiceTitan
EGNYTE
WalkMe
AUTODESK
snowflake
Gong Support Options
Frequently Asked Questions About Gong
Common questions buyers ask before choosing Gong.
Gong is a Conversation Intelligence Software. Gong offers Analytics, Collaboration, Reports, Machine Learning, Audio and many more functionalities.
Gong is a strong fit if: You manage remote or distributed sales teams requiring performance coaching.; Your enterprise relies on accurate revenue forecasting and deal health insights.. Consider alternatives if: You are a startup or small sales team with limited budget.; You need highly customizable dashboards and reports for niche workflows..
Buyers commonly note the following limitations of Gong: Steep learning curve for users new to sales intelligence; Dashboards and reports may lack flexibility for niche workflows; Higher cost making it less accessible for smaller teams.
Some top alternatives to Gong includes SalesLoft, Conversica, ZoomInfo, Refract and Zipteams.
Gong offers Quotation Based pricing model
The starting price is not disclosed by Gong. You can visit Gong pricing page to get the latest pricing.
Ready to try it?
Get started with Gong
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
