Top Alternatives to Augment CXM - Better Options for 2026
Transforming customer insights, driving satisfaction.
Main Features
- Collaboration
- Customer Support
- Machine Learning
- Reporting
Pricing
Augment CXM offers custom pricing plan
Augment CXM is a Conversation Intelligence Software platform with a user rating of 4.9★ based on 22 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 8 vetted Conversation Intelligence Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
How we rank: Alternatives are ordered by Spotsaas Spot Score — a composite of user ratings, review volume, and feature coverage — with sponsored placements clearly labeled.
Augment CXM vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you shortlist faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Augment CXM Current | Conversation Intelligence Software | Custom pricing | 4.9 ★ | ✗ No |
 Cx Moments | Text Mining Software | $299 | 4.8 ★ | ✓ Yes |
 Refract | Conversation Intelligence Software | Custom pricing | 4.5 ★ | ✗ No |
 Cognigy Insights | Chatbots Software | Free trial | No reviews | ✓ Yes |
 Qualified | Conversational Marketing Software | Custom pricing | No reviews | ✗ No |
 Convin | Conversation Intelligence Software | Free trial | 4.7 ★ | ✓ Yes |
Showing 1-8 out of 8
List of the Top Augment CXM alternatives as of June 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
7.0
Spot Score
Cx Moments
Unleash the insights behind your customer conversations.
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What is Cx Moments?
Cx Moments is text mining software that identifies customer experiences in text and data sources like reviews, call center transcripts, or any communication that links customers to products, services, and brands. Cx Moments empowers organizations to discover the meaning of their interactions ...
Read moreCommon Features
No common features
Unique Features
-
Document Classification
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Sentiment Analysis
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Multi-language Support
Pricing
Free Trial available, Try Now
Starts from $299/Year
Refract
Boost sales success with data-driven coaching.
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What is Refract?
Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments from your sales calls. With Refract, you can spot mistakes, uncover opportunities, and understand the DNA of ...
Read moreCommon Features
No common features
Unique Features
-
Filtering
-
Search
-
Conversational Intelligence
+ 5 more
Pricing
Refract offers custom pricing plan
Cognigy Insights
Empower your AI to reach its full potential.
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What is Cognigy Insights?
Cognigy Insights delivers a comprehensive analytics suite for Conversational AI. Our software spotlights where performance can be improved, enabling you to reach higher NLU accuracy. Leverage its powerful KPI Dashboard, Conversational Analytics, Step Explorer and more - and drive your AI ...
Read moreQualified
Boost your website's conversion with Qualified.
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What is Qualified?
Qualified is an AI-powered conversational marketing platform designed to help modern B2B marketing and sales teams convert website traffic into qualified pipeline. Its flagship feature, Piper the AI SDR Agent, automates the entire inbound sales process—engaging visitors in real-time, surfacing ...
Read moreCommon Features
No common features
Unique Features
-
Pop-ups
-
Alerts
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Co-Browsing
+ 12 more
Pricing
Qualified offers custom pricing plan
Convin
Revolutionize your sales calls, close more deals.
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What is Convin?
Convin is an AI-powered Conversation Intelligence Tool used by sales teams to close more deals. Easily manage call logs, topics and any related data. Get alerts and valuable feedback to optimize processes. It provides advanced metrics like behavior analysis and spoken topic duration for greater ...
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Workvivo
Connecting teams, strengthening relationships.
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What is Workvivo?
Workvivo is a revolutionary employee communication app that works to strengthen the connections between colleagues. Beyond the traditional tools, Workvivo has the ability to effectively engage and reach out to team members. This revolutionary communication platform aids in the construction of ...
Read moreCommon Features
-
Collaboration
Unique Features
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Calendar Management
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Employee Database
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Access Control
+ 6 more
Pricing
Workvivo offers custom pricing plan
M Intelligence
Empower customer connections, maximize sales.
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What is M Intelligence?
M Intelligence is a Customer Experience Platform that enables you to build a complete view of your customer, streamline sales operations and maximize sales rep productivity. With this reliable tool, you are empowered to create personalized 1-to-1 customer journeys across devices and channels, ...
Read moreCommon Features
-
Customer Support
Unique Features
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Feedback Management
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Sales
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360 Degree Feedback
+ 2 more
Pricing
M Intelligence offers custom pricing plan
IFTTT
Connect everything, automate anything with IFTTT.
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What is IFTTT?
IFTTT, also known as If This Then That, is a powerful software solution that enables smooth integration and coordination between various devices and applications in your business. Say goodbye to compatibility issues and data sharing limitations - with IFTTT, you can effortlessly connect all the ...
Read moreCommon Features
No common features
Unique Features
-
Data Integration
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Social Sharing
Pricing
Starts from $3/Month, also offers free forever plan
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
