VoiceOps Review: Is It The Right Conversation Intelligence Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
VoiceOps offers custom pricing plan
Square
Airstrike
FundingCircle
HomeLight
QuantumTrusted by many companies including Square
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is VoiceOps?
VoiceOps is a revolutionary call centre coaching and enablement software designed to bolster Return On Investment (ROI). By harnessing the power of data and transforming it into tangible outcomes, it facilitates flexibility for the calls received. With VoiceOps, call centre operators are able to better coach themselves and create changes in behaviour to ensure delegated tasks are executed effectively. Scalable coaching also helps employees analyse large amounts of data for maximum output. Staff receive frequent and consistent training to help refine their skills and maxim
Pricing
VoiceOps offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
VoiceOps Software Demo
VoiceOps was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider VoiceOps
- Use cases
- Call centers, Customer support teams, Sales coaching teams
- Team types
- Call center managers, Customer experience teams
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose VoiceOps
Transforms raw call data into actionable insights for data-backed coaching
Enables scalable and frequent coaching sessions without resource strain
Focuses on behavioral change to improve ROI and performance
Is VoiceOps right for you?
Best for scalable, voice-focused call center coaching and behavioral improvement.
Choose VoiceOps if
- You need to transform raw call voice data into actionable coaching insights.
- Your call center requires frequent, scalable coaching without adding resource strain.
- You prioritize behavioral change to directly improve ROI and team performance.
Consider alternatives if
- You require multi-channel communication analytics beyond voice calls.
- Your organization depends on extensive third-party integrations outside telephony.
What buyers should know before shortlisting VoiceOps
VoiceOps is a powerful solution that transforms call center coaching with precision and clarity. As a user, I found its ability to convert voice data into actionable insights truly empowering.
The platform's emphasis on behavioral change and ROI-driven coaching sets it apart from traditional training methods. What impressed me most was how easily teams can scale their coaching efforts without compromising consistency.
However, its tight focus on voice channels means it may not cater to organizations seeking broader communication analytics. Still, for data-driven coaching and measurable team performance improvements, VoiceOps delivers remarkable value.
VoiceOps pros and cons
- VoiceOps pros
Transforms raw call data into actionable insights for data-backed coaching
Enables scalable and frequent coaching sessions without resource strain
Focuses on behavioral change to improve ROI and performance
- VoiceOps cons
Limited to voice interaction data, excluding chat and messaging platforms
Fewer third-party integrations compared to other enterprise tools
Ready to try it?
Get started with VoiceOps
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare VoiceOps side-by-side with top Conversation Intelligence Software alternatives.
What is the pricing of VoiceOps?
VoiceOps uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
VoiceOps Pricing Plans
VoiceOps reviews and ratings
Buyer sentiment
Users highly appreciate VoiceOps for its actionable voice data insights and scalable coaching capabilities, though some note limitations in channel coverage and integrations.
What buyers like
- Actionable insights from voice data
- Scalable coaching sessions
- Behavioral improvement focus
Common complaints
- Limited to voice channel data
- Restricted third-party integrations
What users are saying
AU
Anonymous User
07/30/18
"VoiceOps"
What do you like best about VoiceOps? The best thing that I like about VoiceOps, is its comparison feature. That helps the under-performers to learn ...
Read more
CI
Consultant in Information Technology and Services
07/30/18
"VoiceOps"
What do you like best? The best thing that I like about VoiceOps, is its comparison feature.
SR
Stacie R
07/24/18
"It was decent! "
What do you like best about VoiceOps? I liked that I could record audio phone calls What do you dislike about VoiceOps?
LB
Laurel B
01/17/18
"I have Used it a few times"
What do you like best about VoiceOps? Used it a few times. I rather talk to a computer . Rather than using my fingers. What do you dislike about VoiceOps?
UI
User in Financial Services
01/02/18
"Easy way to gather data for sales teams"
What do you like best? I enjoy the 2-in-1 aspect of data and coaching. There isn’t always enough time to do both and VoiceOps kills two birds with one ...
Read more
AU
Anonymous User
01/02/18
"Easy way to gather data for sales teams"
What do you like best about VoiceOps? I enjoy the 2-in-1 aspect of data and coaching. There isn’t always enough time to do both and VoiceOps kills two ...
Read more
What are the features of VoiceOps?
Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…
Audio, also known as sound, refers to the electronic reproduction of sound waves. It involves the capture, manipulation, and playback of sou…
Collaboration has received a lot of attention in the marketing world recently. It's taking off in a big way but still has many questions sur…
Managers plan, coordinate, regulate, and lead operations that assure compliance with laws and standards through compliance management. It is…
Conversational intelligence is a feature of AI sales assistant software that revolutionizes customer interactions. By analyzing and unders…
Customers submit information about their experiences with a product or service in the form of customer feedback. Its goal is to expose their…
A system or process for capturing, tracking and storing electronic documents such as PDFs, word processing files, and digital photographs of…
The process of setting and tracking objectives/goals to provide guidance and direction, assisting companies in evaluating performance, and m…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
The lead management process is a series of activities in which businesses engage with leads and convert them into customers. It entails gath…
Machine learning is a powerful technology that allows computers to learn and improve from data without being explicitly programmed. This inn…
Market analysis is an important tool for any business looking to understand and navigate the fluctuating market landscape. It involves deep…
Performance Management is a comprehensive approach to managing the performance of individuals, teams, and organizations in order to achieve…
Predictive analysis is a powerful software feature that allows users to forecast future outcomes based on historical data and statistical al…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
Sales Content Analytics is a powerful tool that helps businesses analyze their sales content to gain valuable insights and make informed dec…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Training management is a software feature that helps organizations efficiently manage their training programs and activities. It serves as a…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
VoiceOps security and data handling
Key compliance certifications and security features for IT and security teams evaluating VoiceOps.
Developer & data
Alternatives to VoiceOps
VoiceOps Customers
Square
Airstrike
FundingCircle
HomeLight
Quantum
ICE
Pennfoster
Weebly
VoiceOps Support Options
Frequently Asked Questions About VoiceOps
Common questions buyers ask before choosing VoiceOps.
VoiceOps is a Conversation Intelligence Software. VoiceOps offers Training Management, Knowledge Database, Document Management, Collaboration, Lead Management and many more functionalities.
VoiceOps is a strong fit if: You need to transform raw call voice data into actionable coaching insights.; Your call center requires frequent, scalable coaching without adding resource strain.. Consider alternatives if: You require multi-channel communication analytics beyond voice calls.; Your organization depends on extensive third-party integrations outside telephony..
Buyers commonly note the following limitations of VoiceOps: Limited to voice interaction data, excluding chat and messaging platforms; Fewer third-party integrations compared to other enterprise tools; Pricing is quotation-based, which may limit upfront cost transparency.
Some top alternatives to VoiceOps includes NordPass, VoiceIQ, Rezo.AI, i2x and Avoma.
VoiceOps offers Quotation Based pricing model
The starting price is not disclosed by VoiceOps. You can visit VoiceOps pricing page to get the latest pricing.
Ready to try it?
Get started with VoiceOps
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].