Augment CXM Review: Is It The Right Conversation Intelligence Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Augment CXM offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is Augment CXM?
Augment CXM allows you to go beyond traditional customer experience metrics, with powerful insights that are generated from conversations being split up and analyzed. Through accessing your data and identifying your pain points, the software utilizes a specialized deep learning artificial intelligence that is tailored to your organization. Using this cutting-edge technology, you can ensure complete customer satisfaction.
Pricing
Augment CXM offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Augment CXM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Augment CXM
- Team types
- Large Enterprises, Medium Business
Why teams choose Augment CXM
Utilizes deep learning for insightful analysis.
Identifies specific pain points for targeted improvements.
Enhances overall customer satisfaction through tailored insights.
Is Augment CXM right for you?
What buyers should know before shortlisting Augment CXM
Augment CXM leverages deep learning to provide actionable insights from customer conversations, making it a powerful tool for enhancing customer experience. Its tailored approach ensures organizations can address specific pain points effectively.
Augment CXM pros and cons
- Augment CXM pros
Utilizes deep learning for insightful analysis.
Identifies specific pain points for targeted improvements.
Enhances overall customer satisfaction through tailored insights.
- Augment CXM cons
May require significant data input.
Complexity in setup can deter some users.
Ready to try it?
Get started with Augment CXM
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Augment CXM side-by-side with top Conversation Intelligence Software alternatives.
What is the pricing of Augment CXM?
Augment CXM uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Augment CXM reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 11 reviews, with consistently positive feedback.
What buyers like
- Deep learning insights
- Identifies pain points
- Tailored to organization
Common complaints
- Requires data input
- May need training for best use
- Complex setup for some users
What users are saying
CG
Cleveland G
05/10/20
"Augment satisfied user!"
What do you like best about Augment CXM? Probably the predictive CSAT indicator that's visible to CSRs & Supervisors throughout chat conversations. ...
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DL
David L
08/07/19
"Great Company, Great Technology"
What do you like best about Augment CXM? They have been an extension of our company and have provided our organization cutting edge technology and ...
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AU
Anonymous User
08/02/19
" Augment selection"
What do you like best about Augment CXM? Augment is helpful in enhancing the performance by real-time view What do you dislike about Augment CXM?
AU
Anonymous User
08/02/19
"It is an efficient extension which helps a lot in faster the work."
What do you like best about Augment CXM? The best part of this is that it automatically observes the word and gives exact right suggestions for the ...
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AU
Anonymous User
08/02/19
"Augment Performance"
What do you like best about Augment CXM? Real time identification and displaying responses, Macros What do you dislike about Augment CXM?
AL
Andy L
08/01/19
"Great Company, Great Products"
What do you like best about Augment CXM? Immediate Access to key information UX and ease to get started
What are the features of Augment CXM?
Collaboration has received a lot of attention in the marketing world recently. It's taking off in a big way but still has many questions sur…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Machine learning is a powerful technology that allows computers to learn and improve from data without being explicitly programmed. This inn…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
Augment CXM security and data handling
Key compliance certifications and security features for IT and security teams evaluating Augment CXM.
Certifications
Developer & data
Alternatives to Augment CXM
Augment CXM Support Options
Frequently Asked Questions About Augment CXM
Common questions buyers ask before choosing Augment CXM.
Augment CXM is a Conversation Intelligence Software. Augment CXM offers Customer Support, Machine Learning, Reporting and many more functionalities.
Buyers commonly note the following limitations of Augment CXM: May require significant data input.; Complexity in setup can deter some users.; Training may be necessary for optimal use..
Some top alternatives to Augment CXM includes Cx Moments, Konverse AI, Refract, q&ai Technologies and IFTTT.
Augment CXM offers Quotation Based pricing model
The starting price is not disclosed by Augment CXM. You can visit Augment CXM pricing page to get the latest pricing.
Ready to try it?
Get started with Augment CXM
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].