
Eclipse AI Review: Is It The Right Conversation Intelligence Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
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Eclipse AI offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is Eclipse AI?
Eclipse AI is a SaaS platform that turns siloed customer interactions from different sources (customer calls, emails, surveys, reviews, support tickets, etc.) into insights that drive retention and revenue. By leveraging the power of generative AI, the platform simplifies turning vast amounts of customer interaction data into actionable insights, thereby significantly improving customer engagement and loyalty at scale.
Pricing
Eclipse AI offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Eclipse AI was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Eclipse AI
- Team types
- Large Enterprises, Medium Business
Why teams choose Eclipse AI
Generative AI provides deep insights from data.
Integrates multiple sources for comprehensive analysis.
Enhances customer engagement through actionable insights.
Is Eclipse AI right for you?
What buyers should know before shortlisting Eclipse AI
Eclipse AI transforms customer interaction data into actionable insights, driving engagement and retention. Its ability to integrate various data sources makes it a powerful tool for businesses looking to enhance customer loyalty.
Eclipse AI pros and cons
- Eclipse AI pros
Generative AI provides deep insights from data.
Integrates multiple sources for comprehensive analysis.
Enhances customer engagement through actionable insights.
- Eclipse AI cons
Setup may require technical expertise.
Cost can be prohibitive for smaller businesses.
Ready to try it?
Get started with Eclipse AI
Start your free trial — no credit card required.
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Compare Eclipse AI side-by-side with top Conversation Intelligence Software alternatives.
What is the pricing of Eclipse AI?
Eclipse AI uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Eclipse AI Pricing Plans
Free trial
1 user
Real-time identification and elimination of churn risk
AI-generated risk mitigations (limited)
AI-generated best practices (limited)
Kanban action board
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Churn Eliminator
AUD 365 per month billed monthly, AUD 245 per month billed yearly
1 user (AUD 100 for each additional user)
Real-time identification and elimination of churn risk
AI-generated risk mitigations
AI-generated best practices
Show more +
Eclipse AI reviews and ratings
What buyers like
- Generates actionable insights
- Integrates multiple data sources
- Enhances customer engagement
Common complaints
- Requires data integration setup
- May need user training
- Cost may be high for small businesses
What are the features of Eclipse AI?
Churn Management is a software feature that allows businesses to effectively manage customer churn, which refers to the rate at which custom…
Continuous Feedback is a software feature that allows for constant communication and evaluation between team members and managers, providing…
Custom Survey URLs are a powerful tool used in software to create personalized and unique survey links for respondents. This feature allows…
Customer data refers to the information that a business collects from its customers through various interactions and transactions. It includ…
Embeddable survey refers to a software feature that allows users to easily embed survey forms on their websites, blogs, or apps. This featur…
Employee NPS (Net Promoter Score) is a key feature in software designed for employee engagement and feedback. It is a tool that enables comp…
Experience Management is a key aspect of any software designed to enhance user experience. It is a comprehensive approach that focuses on un…
Feedback Collection refers to the process of gathering and collecting feedback from users or customers about a particular product, service o…
KPI Monitoring, also known as Key Performance Indicator Monitoring, is a critical feature of many software programs that helps businesses tr…
Kanban Board is a powerful project management tool that helps teams to visualize their work and optimize their workflow. It is based on the…
Connected Business's Multi-Location Accounting function helps businesses with many locations or branches to keep track of their financials p…
Multiple Site Management is a powerful software feature, designed to facilitate the control and management of multiple sites or web applicat…
An online survey is a questionnaire that the target audience completes via the Internet. Most online surveys are built as Web forms with a d…
Pulse surveys are a powerful tool that allows organizations to gather valuable insights from their employees in a timely and efficient manne…
Real time analytics is a software feature that enables immediate data analysis and visualization as data is being generated. It provides bus…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
Real-time reporting is involved capturing real-time data and communicating it to users as it happens. Managers may make quick judgments usin…
Reporting and analysis is an integral part of any software that aims to provide valuable insights and information to its users. It is a powe…
Risk management is an essential part of any business or organization. It refers to the process of identifying, assessing, and controlling po…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Social Media Analytics refers to the process of analyzing and interpreting social media data to gain valuable insights and make informed dec…
Speech to Text is a cutting-edge technology that allows users to convert spoken words into written text. This feature uses advanced natural…
Survey Builder is a powerful tool that allows users to create customized surveys to gather valuable feedback from customers, employees, and…
Surveys are a vital tool for gathering information and feedback from a specific group of people. It allows organizations and businesses to u…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Surveys and feedback are important tools for businesses and organizations to gather insights and opinions from their customers or targeted a…
Text analytics is a powerful software feature that is revolutionizing the way businesses analyze and extract insights from large volumes of…
Eclipse AI security and data handling
Key compliance certifications and security features for IT and security teams evaluating Eclipse AI.
Certifications
Developer & data
Eclipse AI Support Options
Frequently Asked Questions About Eclipse AI
Common questions buyers ask before choosing Eclipse AI.
Eclipse AI is a Conversation Intelligence Software. Eclipse AI offers Risk Management, Kanban Board, Real-time Dashboard, Customer Data, Surveys & Feedback and many more functionalities.
Buyers commonly note the following limitations of Eclipse AI: Setup may require technical expertise.; Cost can be prohibitive for smaller businesses.; Data interpretation may be complex for some users..
Some top alternatives to Eclipse AI includes Advize.ai, involve.ai, Churnly, Churn360 and IFTTT.
Eclipse AI offers Freemium, Subscription, Quotation Based, Free Trial pricing models
The starting price is not disclosed by Eclipse AI. You can visit Eclipse AI pricing page to get the latest pricing.
Ready to try it?
Get started with Eclipse AI
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].










