iSupport Software Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
iSupport Software offers custom pricing plan
Panasonic
Guitar Center
Lens Crafters
Telesat
GAB ROBINSTrusted by teams including Panasonic
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is iSupport Software?
iSupport Software enables businesses of any size to automate their IT help desk and customer service operations. With its intuitive enough interface and unparalleled feature set, this solution enables users to manage Incidents, Problems, Change Requests, CMDBs, Knowledge Bases, Assets, Workflows, and more. As the busiest continually operating provider of automation software for business operations, iSupport ensures that even your most complex processes can be streamlined with ease.
Pricing
iSupport Software offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
iSupport Software Software Demo
iSupport Software was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider iSupport Software
- Use cases
- SaaS, Consulting, IT Services
- Team types
- Customer Support Managers, IT Support Specialists
- Company size
- 50 to 500 employees
Why teams choose iSupport Software
Efficient ticket tracking and management system with unique ticket IDs for easy monitoring.
User-friendly interface with efficient filtering features for quick access to tickets.
Fully customizable platform for standardizing processes, controls, and dashboards.
Is iSupport Software right for you?
What buyers should know before shortlisting iSupport Software
iSupport Software has garnered positive feedback over the past 12 months, with users highlighting its user-friendly interface and efficient ticket management system. One standout feature is its customizable nature, allowing organizations to tailor processes and controls to their specific requirements.
Users appreciate the ease of creating, tracking, and resolving tickets, as well as the ability to generate unique ticket IDs for easy reference. Additionally, the software’s ability to create custom views and filters adds a layer of personalized organization and efficiency.
The routing logic for ticket assignment streamlines operations, ensuring tickets reach the right hands promptly. While some users noted the need for improvements and cited minor issues with certain functionalities, overall, iSupport Software delivers a stable platform with robust technical support.
In conclusion, iSupport Software stands out as a reliable and intuitive solution for helpdesk ticketing and workflow management, offering extensive customization options and efficient customer service capabilities.
iSupport Software pros and cons
- iSupport Software pros
Efficient ticket tracking and management system with unique ticket IDs for easy monitoring.
User-friendly interface with efficient filtering features for quick access to tickets.
Fully customizable platform for standardizing processes, controls, and dashboards.
- iSupport Software cons
Newcomers may find the richness of features overwhelming without adequate support.
Limited selection in the Marketplace for advanced apps and connectors, restricting extended functionalities.
Ready to try it?
Get started with iSupport Software
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare iSupport Software side-by-side with top Service Desk Software alternatives.
What is the pricing of iSupport Software?
iSupport Software uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
iSupport Software Pricing Plans
Weighing your options?
Not sure if iSupport Software fits your budget?
iSupport Software reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 21 reviews, with strong overall satisfaction.
What buyers like
- Efficient ticket tracking and management system with unique ticket IDs for easy monitoring.
- User-friendly interface with efficient filtering features for quick access to tickets.
- Fully customizable platform for standardizing processes, controls, and dashboards.
Common complaints
- Newcomers may find the richness of features overwhelming without adequate support.
- Limited selection in the Marketplace for advanced apps and connectors, restricting extended functionalities.
Are you using iSupport Software?
What users are saying
PK
Prince K
06/29/22
"Features of the isupport"
What do you like best about iSupport Software? Isupport is very best software which help you to track record for the issue's, tickets and perticular ...
Read more
AI
Akshay I
06/06/22
"Easy to use and best features"
What do you like best about iSupport Software? Isuppprt is ticket handing tool is which help to maintain the issue raised and incident as well as ...
Read more
JK
Junaid K
02/06/22
"Ticketing Software for Enterprises"
What do you like best about iSupport Software? I have been using isupport for a while, the best thing i liked about isupport is it generates a ticket ...
Read more
AU
Anonymous User
12/25/21
"Excellent Service Management Tool"
What do you like best about iSupport Software? Isupport is fully customisable, it is used to standardise processes and controls. It helps us to view ...
Read more
ML
Matthew L
10/28/21
"iSupport is a good helpdesk solution for routing tickets between various dept."
What do you like best about iSupport Software? The routing logic for tickets makes it easy to assign tickets to the right people and ensure that the ...
Read more
AU
Anonymous User
09/21/21
"Help Desk ticket/workflow management"
What do you like best about iSupport Software? Very complete package, able to customize workflows, notifications, etc. Stable platform. What do you ...
Read more
- See if iSupport Software fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of iSupport Software?
Asset management is the practise of keeping track of your assets. Asset management allows you to efficiently manage assets while also extend…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Customization is a powerful feature offered by various software solutions that allows users to tailor the software according to their specif…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
iSupport Software security and data handling
Key compliance certifications and security features for IT and security teams evaluating iSupport Software.
Developer & data
Alternatives to iSupport Software
Why buyers keep looking beyond iSupport Software
Pricing runs 20–40% higher than competitors like Zendesk or Freshdesk for equivalent support ticket volume
Missing advanced reporting and third-party integrations that teams using Salesforce or HubSpot expect
Onboarding requires 2–3 weeks of training; teams switching from Intercom or Slack report steeper setup than alternatives
Workflow customization is limited — companies with non-standard support processes often move to Jira Service Management or Freshservice
Support response times average 24–48 hours; organizations needing sub-4-hour SLAs typically switch to Zendesk or Intercom
iSupport Software Customers
Panasonic
Guitar Center
Lens Crafters
Telesat
GAB ROBINS
The Fresh Market
iSupport Software Support Options
Frequently Asked Questions About iSupport Software
Common questions buyers ask before choosing iSupport Software.
iSupport Software is a Service Desk Software. iSupport Software offers Incident Management, Ticket Management, Knowledge Base, Asset Management, Workflow Management and many more functionalities.
Buyers commonly note the following limitations of iSupport Software: Newcomers may find the richness of features overwhelming without adequate support.; Limited selection in the Marketplace for advanced apps and connectors, restricting extended functionalities..
Some top alternatives to iSupport Software includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Support.cc by 500apps.
iSupport Software offers Quotation Based pricing model
The starting price is not disclosed by iSupport Software. You can visit iSupport Software pricing page to get the latest pricing.
Ready to try it?
Get started with iSupport Software
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].