Detailed Review of SolarWinds Service Desk - Service Desk Software Software 2025

Streamline IT service management with SolarWinds.

4.4

(1874)

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Starts from $19/User/Month

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Overview

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is SolarWinds Service Desk?

Affiliate Disclosure

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools that make it easier to deliver the right services at the right time.

Pricing

Starts from $19/User/Month
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

SolarWinds Service Desk software demo

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SolarWinds Service Desk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

What is the pricing of SolarWinds Service Desk?

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Free Trial

Yes, It's available

SolarWinds Service Desk Pricing

Starts from $19/User/Month

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Team

$19

/User/Month

Unlimited Requestors
Incident Management
Service Portal
Knowledge Base
Support offered via email with Service Desk product experts or full community access to source answers from your peers.

Business

$39

/User/Month

Includes features of Team plan, plus
Service Catalog
Change Management
Service Level Agreement (SLA)
Groups

Show more +

Professional

$69

/User/Month

Includes features of Business plan, plus
Custom Fields and Forms
Advanced Automations
Network Discovery
Contract Management

Show more +

Explore in-depth pricing

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Disclaimer: Pricing information for SolarWinds Service Desk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for SolarWinds Service Desk

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SolarWinds Service Desk Reviews & Ratings

4.4

Very Good

Based on 1874 ratings & 166 reviews

Rating Distribution

Excellent

(97)

Very Good

(61)

Good

(6)

Poor

(1)

Terible

(1)

SolarWinds Service Desk User Review

Anonymous User

02/22/24

5 out of 5

"Great Tool to track tickets and inventory"

What do you like best about SolarWinds Service Desk? The small footprint and ability to track software installations and hardware asssets helps me to ...

Anonymous User

11/09/23

5 out of 5

"Reliable and user friendly interface experience"

What do you like best about SolarWinds Service Desk? How easy it is to use and the different features it offers What do you dislike about SolarWinds ...

Muhammad U

09/04/23

5 out of 5

"Strategies for Achieving Exponential Growth in IT Business Solutions"

What do you like best about SolarWinds Service Desk? Quickly respone, best assurance quality and good health checks. What do you dislike about ...

Anonymous User

07/31/23

5 out of 5

"I know what my team is doing now!"

What do you like best about SolarWinds Service Desk? These types of tools can be helpful in many ways, but off the shelf, SWSD manages to provide ...

View all Reviews

SolarWinds Service Desk Support Options

Contact

+1 888-250-8971

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Cary, North Carolina

Reach out to SolarWinds Service Desk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk and TechExcel ServiceWise.

Yes, SolarWinds Service Desk provides API.

Yes, SolarWinds Service Desk provides a mobile app.

SolarWinds Service Desk is located in Cary, North Carolina

SolarWinds Service Desk offers Free Trial, Subscription pricing models

We don't have information regarding integrations of the SolarWinds Service Desk as of now.

The starting price of SolarWinds Service Desk is $19/User/Month

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].