SolarWinds Service Desk vs Symantec ServiceDesk Comparison
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools…
Symantec ServiceDesk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work ord…
SolarWinds Service Desk leads on user satisfaction with a 4.4-star rating across 1,874 reviews.
SpotSaaS Analysis
SolarWinds Service DeskSymantec ServiceDesk
The core difference between SolarWinds Service Desk and Symantec ServiceDesk lies in SolarWinds' focus on empowering IT teams with self-help features and incident management tools, while Symantec lacks detailed positioning for its service. Ideal buyers for SolarWinds are mid to large-sized IT teams seeking efficient service management solutions, whereas Symantec's target audience remains unspecified.
- Best for IT teams needing streamlined incident and service management - Empowers customers with self-help technology - Strong incident tracking capabilities - Timely service delivery tools - Suitable for companies with 51-500 or 500+ employees - Price point of $19
- Specific positioning and pricing not provided - Target audience remains unspecified - Lacks detailed features compared to competitors - No defined company size suitability - Limited information on service management capabilities - Potentially suitable for various IT environments
SolarWinds Service Desk vs Symantec ServiceDesk — at a glance
| Feature | SolarWinds Service Desk | Symantec ServiceDesk |
|---|---|---|
| Rating | 4.4 / 5 | 4.0 / 5 |
| Reviews | 1,874 | 33 |
| Starting price | $19 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Installed - Windows |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | — |
| Data residency | US | US |
Key differences between SolarWinds Service Desk and Symantec ServiceDesk
- Pricing: SolarWinds Service Desk starts at $19 /User/Month. Symantec ServiceDesk pricing is not publicly listed.
- Free trial: SolarWinds Service Desk offers a free trial; Symantec ServiceDesk does not.
- User satisfaction: SolarWinds Service Desk scores higher with a 4.4-star average.
- Deployment: SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Symantec ServiceDesk supports SaaS/Web/Cloud, Installed - Windows.
SolarWinds Service Desk vs Symantec ServiceDesk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
Large Enterprises, Medium Business, Small Business
SolarWinds Service Desk typically suits Large Enterprises and Medium Business. Symantec ServiceDesk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More about SolarWinds Service Desk | ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More about Symantec ServiceDesk |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  Symantec ServiceDesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare SolarWinds Service Desk and Symantec ServiceDesk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
SolarWinds Service Desk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 15 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  6 Screenshots | No screenshots available. |
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Videos |  1 Videos | No videos available. |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SolarWinds Service Desk or Symantec ServiceDesk?
- SolarWinds Service Desk edges out the other on user ratings (4.4 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SolarWinds Service Desk and Symantec ServiceDesk offer a free trial?
- SolarWinds Service Desk offers a free trial. Symantec ServiceDesk does not.
- What is the starting price of SolarWinds Service Desk vs Symantec ServiceDesk?
- SolarWinds Service Desk starts at $19 /User/Month. Symantec ServiceDesk starts at Contact for pricing.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to Symantec ServiceDesk?
- Top alternatives to Symantec ServiceDesk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.