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SolarWinds Service Desk vs HESK vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

HESK - Help Desk Software
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TL;DR - Quick Comparison Summary

Description

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More

HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with ... Read More

Entry Level Pricing

  • Starts from $19
  • Starts from $24.91 , Billed Yearly

Free Trial Availability

  • Free Trial available

Spotsaas Score

Not Available

8.6/10

User Ratings

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Software Demo

Demo

How do SolarWinds Service Desk, HESK, Zendesk Support and Zoho Desk Compare on Features?

Total Features

0 Features

11 Features

Unique Features

No features

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    What Do SolarWinds Service Desk, HESK, Zendesk Support and Zoho Desk Cost?

    Pricing Option

        Starting From

        • $19
        • $24.91 , Billed Yearly

        Pricing Plans

        • Not Available
        • HESK Cloud

          • 10 Support Agents

          • 10 GB file upload space

          • Statistics module

          Show more +

        • HESK Cloud Plus

          • Unlimited Support Agents

          • 50 GB file upload space

          • Escalate module

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        Pricing Page

        solarwinds-service-desk pricinghesk pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Not Available
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        SolarWinds Service Desk vs HESK vs Zendesk Support User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        97

        Very Good

        61

        Good

        6

        Poor

        1

        Terible

        1

        Excellent

        4

        Very Good

        1

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        No Expert ai Review available for the product

        No Expert ai Review available for the product

        Pros and Cons

        Pros and Cons of SolarWinds Service Desk

        Pros and Cons of HESK

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        No Customers information available.

        Flavourart

        Flavourart

        Department of Education

        Department of Education

        Cira

        Cira

        Media and Screenshots

        Screenshots

        All Networked Devices

        6 Screenshots

        No screenshots available.

        Videos

        video-0

        1 Videos

        video-0

        2 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both SolarWinds Service Desk and HESK offer a Free Trial.

        SolarWinds Service Desk is designed for Large Enterprises, Medium Business and Small Business.

        HESK is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for SolarWinds Service Desk Starts at $19/User/Month whereas for HESK Starts at $24.91/Month when Billed Yearly.

        Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, SysAid, Sitehelpdesk, HESK and TechExcel ServiceWise.

        Some top alternatives to HESK includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Teamwork Desk, HelpDesk, SysAid, osTicket, Jitbit Helpdesk, CRMdesk, ReadyDesk, GetHelp, Sitehelpdesk, Trakdesk and Spiceworks Help Desk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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