SolarWinds Service Desk vs ManageEngine ServiceDesk Plus Comparison
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools…
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
SolarWinds Service Desk leads on user satisfaction with a 4.4-star rating across 1,874 reviews.
SpotSaaS Analysis
SolarWinds Service DeskManageEngine ServiceDesk Plus
The core difference between SolarWinds Service Desk and ManageEngine ServiceDesk Plus lies in SolarWinds' focus on empowering IT teams with self-help features for incident management, making it ideal for medium to large organizations. ManageEngine ServiceDesk Plus is less defined in its target audience, making it suitable for a broader range of users seeking service desk solutions.
- Best for IT teams needing streamlined incident and service management - Offers self-help features to empower customers - Ideal for companies with 51-500 or 500+ employees - Strong incident tracking and timely service delivery tools - Priced at $19 per user - Focused on reducing support load through innovative technology
- Versatile service desk solution for various organizations - Suitable for businesses looking for incident management tools - Features customizable workflows and automation capabilities - Offers integration with other ManageEngine products - Pricing details not specified - Target audience not explicitly defined
SolarWinds Service Desk vs ManageEngine ServiceDesk Plus — at a glance
| Feature | SolarWinds Service Desk | ManageEngine ServiceDesk Plus |
|---|---|---|
| Rating | 4.4 / 5 | 4.2 / 5 |
| Reviews | 1,874 | 351 |
| Starting price | $19 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Installed - Windows |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | HIPAA, GDPR |
| Data residency | US | US |
Key differences between SolarWinds Service Desk and ManageEngine ServiceDesk Plus
- Pricing: SolarWinds Service Desk starts at $19 /User/Month. ManageEngine ServiceDesk Plus pricing is not publicly listed.
- User satisfaction: SolarWinds Service Desk scores higher with a 4.4-star average.
- Deployment: SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows.
SolarWinds Service Desk vs ManageEngine ServiceDesk Plus — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
Large Enterprises, Medium Business, Small Business
SolarWinds Service Desk typically suits Large Enterprises and Medium Business. ManageEngine ServiceDesk Plus tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More about SolarWinds Service Desk | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do SolarWinds Service Desk and ManageEngine ServiceDesk Plus Compare on Features?
Total Features | 0 Features | 6 Features |
|---|---|---|
Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare SolarWinds Service Desk and ManageEngine ServiceDesk Plus on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
SolarWinds Service Desk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 |
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Media and Screenshots
Screenshots |  6 Screenshots |  16 Screenshots |
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Videos |  1 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SolarWinds Service Desk or ManageEngine ServiceDesk Plus?
- SolarWinds Service Desk edges out the other on user ratings (4.4 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SolarWinds Service Desk and ManageEngine ServiceDesk Plus offer a free trial?
- Yes, both SolarWinds Service Desk and ManageEngine ServiceDesk Plus offer a free trial.
- What is the starting price of SolarWinds Service Desk vs ManageEngine ServiceDesk Plus?
- SolarWinds Service Desk starts at $19 /User/Month. ManageEngine ServiceDesk Plus starts at Contact for pricing.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.