SolarWinds Service Desk vs InvGate Service Desk Comparison
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools…
InvGate Service Desk
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Invgate Service Desk is a powerful, yet easy to use Service Desk Software that provides an end-to-end solution for supporting customers and processes. With its flexible Service Desk module, e-ticketing, helpdesk, invento…
InvGate Service Desk leads on user satisfaction with a 4.6-star rating across 13 reviews.
SpotSaaS Analysis
SolarWinds Service DeskInvGate Service Desk
The core difference between SolarWinds Service Desk and InvGate Service Desk lies in their focus; SolarWinds emphasizes self-help features for reducing support load, while InvGate offers flexible, customizable solutions with integrated inventory management. Ideal buyers for SolarWinds are IT teams looking to enhance service delivery through self-service, whereas InvGate is best suited for mid-to-large IT teams that prioritize customization and inventory integration.
- Best for IT teams needing streamlined incident management - Empowers customers with self-help technology - Strong incident tracking capabilities - Timely service delivery tools - Suitable for companies with 51-500 or 500+ employees - Price starts at $19
- Best for mid-to-large IT teams - Offers flexible, end-to-end service desk solutions - Integrated inventory management features - Highly customizable reporting options - Suitable for companies with 51-500 or 500+ employees - Price not listed
SolarWinds Service Desk vs InvGate Service Desk — at a glance
| Feature | SolarWinds Service Desk | InvGate Service Desk |
|---|---|---|
| Rating | 4.4 / 5 | 4.6 / 5 |
| Reviews | 1,874 | 13 |
| Starting price | $19 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | GDPR |
| Data residency | US | US |
Key differences between SolarWinds Service Desk and InvGate Service Desk
- Pricing: SolarWinds Service Desk starts at $19 /User/Month. InvGate Service Desk pricing is not publicly listed.
- User satisfaction: InvGate Service Desk scores higher with a 4.6-star average.
- Deployment: SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; InvGate Service Desk supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac.
SolarWinds Service Desk vs InvGate Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
Best for mid-to-large IT teams needing flexible, end-to-end service desk solutions.
- You require integrated inventory management within your service desk workflow.
- Your organization values highly customizable reporting tailored to specific needs.
- You manage IT service, customer support, or internal helpdesk operations with 50+ employees.
- You are a very small business with minimal IT support requirements.
- You need transparent, publicly available pricing for quick procurement decisions.
SolarWinds Service Desk: Best for IT teams needing streamlined incident and service management with self-help features. InvGate Service Desk: Best for mid-to-large IT teams needing flexible, end-to-end service desk solutions.
Description | SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More about SolarWinds Service Desk | Invgate Service Desk is a powerful, yet easy to use Service Desk Software that provides an end-to-end solution for supporting customers and processes. With its flexible Service Desk module, ... Read More about InvGate Service Desk |
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Entry Level Pricing |
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Free Trial Availability | ||
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare SolarWinds Service Desk and InvGate Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
SolarWinds Service Desk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting ease of use and comprehensive features, tempered by concerns over pricing transparency and setup complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Toyota  Mc Donalds  PWC |
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Media and Screenshots
Screenshots |  6 Screenshots |  6 Screenshots |
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Videos |  1 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SolarWinds Service Desk or InvGate Service Desk?
- InvGate Service Desk edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SolarWinds Service Desk and InvGate Service Desk offer a free trial?
- Yes, both SolarWinds Service Desk and InvGate Service Desk offer a free trial.
- What is the starting price of SolarWinds Service Desk vs InvGate Service Desk?
- SolarWinds Service Desk starts at $19 /User/Month. InvGate Service Desk starts at Contact for pricing.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to InvGate Service Desk?
- Top alternatives to InvGate Service Desk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.