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Last updated:

8.7

Spot Score

ProProfs Help Desk - Help Desk Software

ProProfs Help Desk Pricing Plans & Top Alternatives in 2026

Effortlessly manage all your customer support needs.

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User Ratings

Trusted by 254,745+ software buyers annually.

Main Features

  • Alerts (Escalation)
  • Automated Routing
  • Contract (SLA Management)
  • Customizable Branding

Pricing

  • Starts from $10/User/Month when Billed Yearly

  • Free Trial available

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ProProfs Help Desk Pricing

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"User-friendly interface"

Free Trial

✓ Available

Starting Price

$10 / /User/Month

when Billed Yearly

Pricing Model

Free TrialSubscriptionQuotation Based

No credit card required · Cancel anytime · Free trial included

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ProProfs Help Desk Pricing Plans Explained

Essentials

Individuals & small teams
  • Unlimited Tickets: Unlimited

  • Inboxes: 3

  • Departments & Teams: 3

  • Ticket History: 1 Year

  • Auto-Response

  • Canned Responses

  • Ticket Ratings

  • Reports: Basic

Show more +

Enterprise

Large teams & enterprises
  • Includes features of Premium plan, plus

  • Inboxes: Unlimited

  • Departments & Teams: Unlimited

  • Customer Support: Onboarding & Success Manager

Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? ProProfs Help Desk supports data import to get you set up quickly.

Talk to Sales →

Pricing sourced from ProProfs Help Desk's official website as of May 2026. For the latest pricing, visit their website.

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, ProProfs Help Desk offers a free trial — no credit card required. You can test core features before committing to a paid plan.

ProProfs Help Desk offers Free Trial, Subscription, Quotation Based pricing. Plans start from $10//User/Month.

The starting price of ProProfs Help Desk is $10/User/Month when Billed Yearly

ProProfs Help Desk does not have a permanently free plan, but it does offer a free trial so you can evaluate the product before committing to a paid subscription.

Most subscription-based tools including ProProfs Help Desk offer a discount when you choose annual billing over monthly. Annual plans typically save 15–40% compared to paying month-to-month. Check ProProfs Help Desk's for exact savings.

Most SaaS products including ProProfs Help Desk allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check ProProfs Help Desk's terms or contact their support team for details.

ProProfs Help Desk offers a free tier or trial that works well for small teams and startups just getting started. As you grow, paid plans provide more capacity and advanced features.

Help & Contact

ProProfs Help Desk Support Options

Customer Service24/7 (Live rep)Business HoursOnline
LocationSanta Monica, California

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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