ProProfs Help Desk vs ManageEngine ServiceDesk Plus Comparison
ProProfs Help Desk
Starting at $10 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
From the simple interface, to the powerful base features, everything in this package was thought through. ProProfs Help Desk is the perfect solution for companies needing help ticketing software, web based training (WBT)…
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
ProProfs Help Desk leads on user satisfaction with a 4.5-star rating across 36 reviews.
ProProfs Help Desk vs ManageEngine ServiceDesk Plus — at a glance
| Feature | ProProfs Help Desk | ManageEngine ServiceDesk Plus |
|---|---|---|
| Rating | 4.5 / 5 | 4.2 / 5 |
| Reviews | 36 | 351 |
| Starting price | $10 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Installed - Windows |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | HIPAA, GDPR |
| Data residency | Global | US |
Key differences between ProProfs Help Desk and ManageEngine ServiceDesk Plus
- Pricing: ProProfs Help Desk starts at $10 /User/Month. ManageEngine ServiceDesk Plus pricing is not publicly listed.
- User satisfaction: ProProfs Help Desk scores higher with a 4.5-star average.
- Deployment: ProProfs Help Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows.
ProProfs Help Desk vs ManageEngine ServiceDesk Plus — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
ProProfs Help Desk typically suits Large Enterprises and Medium Business. ManageEngine ServiceDesk Plus tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | From the simple interface, to the powerful base features, everything in this package was thought through. ProProfs Help Desk is the perfect solution for companies needing help ticketing ... Read More about ProProfs Help Desk | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 8.7/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do ProProfs Help Desk and ManageEngine ServiceDesk Plus Compare on Features?
Total Features | 15 Features | 6 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ProProfs Help Desk and ManageEngine ServiceDesk Plus on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Starting From |
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✓ Yes |
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GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
ProProfs Help Desk User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 16 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Adobe  Acer  opencart |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 |
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Media and Screenshots
Screenshots | No screenshots available. |  16 Screenshots |
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Videos |  1 Videos |  3 Videos |
Top Alternatives to ProProfs Help Desk and ManageEngine ServiceDesk Plus in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ProProfs Help Desk or ManageEngine ServiceDesk Plus?
- ProProfs Help Desk edges out the other on user ratings (4.5 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ProProfs Help Desk and ManageEngine ServiceDesk Plus offer a free trial?
- Yes, both ProProfs Help Desk and ManageEngine ServiceDesk Plus offer a free trial.
- What is the starting price of ProProfs Help Desk vs ManageEngine ServiceDesk Plus?
- ProProfs Help Desk starts at $10 /User/Month. ManageEngine ServiceDesk Plus starts at Contact for pricing.
- What are the top alternatives to ProProfs Help Desk?
- Top alternatives to ProProfs Help Desk include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Teamwork Desk.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.