ProProfs Help Desk vs Freshservice Comparison
ProProfs Help Desk
Starting at $10 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
From the simple interface, to the powerful base features, everything in this package was thought through. ProProfs Help Desk is the perfect solution for companies needing help ticketing software, web based training (WBT)…
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
ProProfs Help Desk leads on user satisfaction with a 4.5-star rating across 36 reviews.
ProProfs Help Desk vs Freshservice — at a glance
| Feature | ProProfs Help Desk | Freshservice |
|---|---|---|
| Rating | 4.5 / 5 | 4.4 / 5 |
| Reviews | 36 | 1,491 |
| Starting price | $10 /User/Month | $19 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Help Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | SOC 2, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between ProProfs Help Desk and Freshservice
- Pricing: ProProfs Help Desk starts at $10 /User/Month, while Freshservice starts at $19 /User/Month.
- Target audience: ProProfs Help Desk is built for Large Enterprises and Medium Business, while Freshservice targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: ProProfs Help Desk scores higher with a 4.5-star average.
- Deployment: ProProfs Help Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
ProProfs Help Desk vs Freshservice — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
ProProfs Help Desk typically suits Large Enterprises and Medium Business. Freshservice tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | From the simple interface, to the powerful base features, everything in this package was thought through. ProProfs Help Desk is the perfect solution for companies needing help ticketing ... Read More about ProProfs Help Desk | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 8.7/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do ProProfs Help Desk and Freshservice Compare on Features?
Total Features | 15 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare ProProfs Help Desk and Freshservice on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
ProProfs Help Desk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 16 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Adobe  Acer  opencart |  vroom  Cordant  Addison Lee |
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Media and Screenshots
Screenshots | No screenshots available. |  7 Screenshots |
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Videos |  1 Videos |  4 Videos |
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Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ProProfs Help Desk or Freshservice?
- ProProfs Help Desk edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ProProfs Help Desk and Freshservice offer a free trial?
- Yes, both ProProfs Help Desk and Freshservice offer a free trial.
- What is the starting price of ProProfs Help Desk vs Freshservice?
- ProProfs Help Desk starts at $10 /User/Month. Freshservice starts at $19 /User/Month.
- What are the top alternatives to ProProfs Help Desk?
- Top alternatives to ProProfs Help Desk include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Teamwork Desk.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.