ManageEngine ServiceDesk Plus vs Track-It Comparison
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
Track-It
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, Track-It goes beyond just being a hel…
ManageEngine ServiceDesk Plus leads on user satisfaction with a 4.2-star rating across 351 reviews.
ManageEngine ServiceDesk Plus vs Track-It — at a glance
| Feature | ManageEngine ServiceDesk Plus | Track-It |
|---|---|---|
| Rating | 4.2 / 5 | 4.0 / 5 |
| Reviews | 351 | 91 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Installed - Windows | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online |
| Certifications | HIPAA, GDPR | — |
| Data residency | US | US |
Key differences between ManageEngine ServiceDesk Plus and Track-It
- Free trial: ManageEngine ServiceDesk Plus offers a free trial; Track-It does not.
- User satisfaction: ManageEngine ServiceDesk Plus scores higher with a 4.2-star average.
- Deployment: ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows; Track-It supports SaaS/Web/Cloud.
ManageEngine ServiceDesk Plus vs Track-It — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
ManageEngine ServiceDesk Plus typically suits Large Enterprises and Medium Business. Track-It tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus | Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, ... Read More about Track-It |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 50 to 500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Enhanced Visibility: Track-It provides real-time insights into project progress and resource allocation, allowing you to make informed decisions that drive efficiency and success.
- Streamlined Workflow: With its intuitive interface, both managers and team members can easily navigate tasks, reducing onboarding time and ensuring everyone is on the same page.
- Improved Accountability: By assigning tasks and tracking their completion, Track-It fosters a culture of responsibility within your team, helping to elevate performance across the board.
Best fit
No best-fit guidance available yet.
- 50 to 500 employees
- SaaS, Consulting, IT Services, Healthcare, and Education
- IT Managers, Help Desk Technicians, System Administrators, and Service Desk Analysts
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Users may seek alternatives to Track-It due to its limited integration capabilities with other software systems, hindering seamless workflows and data sharing across platforms essential for modern IT environments.
- Some organizations find Track-It’s user interface outdated and less intuitive, prompting the need for more modern solutions that enhance user experience and streamline navigation for quicker task completion.
- Companies experiencing rapid growth might look for alternatives that offer scalability and flexibility, as Track-It may not accommodate increasing demands or adapt to evolving organizational needs effectively.
Software Demo
Demo |
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How do ManageEngine ServiceDesk Plus and Track-It Compare on Features?
Total Features | 6 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare ManageEngine ServiceDesk Plus and Track-It on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✓ Yes | — |
|---|---|---|
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
ManageEngine ServiceDesk Plus User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 101 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 | No Customers information available. |
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Media and Screenshots
Screenshots |  16 Screenshots | No screenshots available. |
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Videos |  3 Videos |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ManageEngine ServiceDesk Plus or Track-It?
- ManageEngine ServiceDesk Plus edges out the other on user ratings (4.2 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ManageEngine ServiceDesk Plus and Track-It offer a free trial?
- ManageEngine ServiceDesk Plus offers a free trial. Track-It does not.
- What is the starting price of ManageEngine ServiceDesk Plus vs Track-It?
- ManageEngine ServiceDesk Plus starts at Contact for pricing. Track-It starts at Contact for pricing.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.
- What are the top alternatives to Track-It?
- Top alternatives to Track-It include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Mint Service Desk.