NEWJoin 2M+ software buyers|Get Weekly Insights, Trends & Expert PicksSubscribe free →
we're considering ServiceDesk Plus for our IT team, but live chat is critical for us. can someone explain how the live chat feature integrates with the ticketing system?
Founder & Lead Reviewer
The live chat feature in ServiceDesk Plus allows users to engage with support staff in real-time. Chats can be converted into tickets directly, letting your IT team manage queries efficiently. It integrates smoothly with the incident management system, so you won't lose track of ongoing conversations.