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we're considering ServiceDesk Plus for our IT team, but live chat is critical for us. can someone explain how the live chat feature integrates with the ticketing system?
Founder
The live chat feature in ServiceDesk Plus allows users to engage with support staff in real-time. Chats can be converted into tickets directly, letting your IT team manage queries efficiently. It integrates smoothly with the incident management system, so you won't lose track of ongoing conversations.