Top 10 Jira Service Desk Alternatives 2026
Efficiently manage service requests with ease.
Main Features
- Asset Management
- Customer Support
- Live Chat
- Reports
Pricing
Starts from $20/user/month when monthly, also offers free forever plan
Free Trial available
Jira Service Desk is a Service Desk Software platform with a user rating of 4.2★ based on 269 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Service Desk Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Jira Service Desk vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Jira Service Desk Current | Service Desk Software | $20 | 4.2 ★ | ✓ Yes |
 InvGate Service Desk | Service Desk Software | Free trial | 4.5 ★ | ✓ Yes |
 ServicePRO | Service Desk Software | $22 | 3.3 ★ | ✓ Yes |
 ALVAO Service Desk | Service Desk Software | $3 | 4.6 ★ | ✓ Yes |
 GLPI | Service Desk Software | Free trial | 4.7 ★ | ✓ Yes |
 Halo Service Desk | Service Desk Software | $40 | 4.6 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Jira Service Desk alternatives as of September 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
InvGate Service Desk
Streamlining service operations, one ticket at a time.
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What is InvGate Service Desk?
InvGate Service Desk is an IT service desk platform with e-ticketing, helpdesk, inventory management, and customizable reporting. It provides end-to-end support for customer-facing and internal service operations for businesses and organizations of any size.
Read moreCommon Features
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Ticket Management
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Self Service Portal
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Asset Management
+ 2 more
Unique Features
-
Knowledge Base
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Incident Management
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Contract (SLA Management)
Pricing
Free Trial available, Try Now
InvGate Service Desk offers custom pricing plan
ServicePRO
Efficiently manage your field service operations.
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What is ServicePRO?
ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointments, communicate with customers via phone & email, and even access product ...
Read moreCommon Features
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Ticket Management
-
Self Service Portal
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Workflow Management
+ 2 more
Unique Features
-
Knowledge Base
-
Dashboard
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Incident Management
Pricing
Free Trial available, Try Now
Starts from $22/User/Month
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ALVAO Service Desk
Efficiently manage requests and streamline workflows with ALVAO Service Desk.
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What is ALVAO Service Desk?
ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an effective look into their workload with clearer priorities, better organization of departments, and improved ...
Read moreCommon Features
-
Ticket Management
-
Self Service Portal
-
Workflow Management
+ 1 more
Unique Features
-
Ticketing System
-
Knowledge Base
-
Incident Management
Pricing
Free Trial available, Try Now
Starts from $3/User/Month
GLPI
Elevate your management with streamlined efficiency.
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What is GLPI?
GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...
Read moreCommon Features
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Asset Management
-
Ticket Management
-
Self Service Portal
+ 1 more
Unique Features
-
Incident Management
-
Knowledge Base
-
Contract Management
+ 1 more
Pricing
Free Trial available, Try Now
Halo Service Desk
Effortlessly manage IT support with Halo.
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What is Halo Service Desk?
Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...
Read moreCommon Features
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Ticket Management
-
Self Service Portal
-
Asset Management
+ 1 more
Unique Features
-
Ticketing System
-
Incident Management
-
Knowledge Base
+ 1 more
Pricing
Free Trial available
Starts from $40/User/Month
Scopedesk
Streamlining support, satisfied customers, simplified.
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What is Scopedesk?
Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features such as Multiple Ticket Queues, Predefined Ticket Actions, Full Ticket History, and Email Notifications. This service is suitable for businesses of any ...
Read moreCommon Features
-
Ticket Management
-
Customer Support
-
Workflow Management
Unique Features
-
Ticketing System
Pricing
Free Trial available
Starts from $79/Month, also offers free forever plan
Vivantio
Simplify your IT processes with ease.
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What is Vivantio?
Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashboards and reporting give IT managers real-time visibility into SLA ...
Read moreCommon Features
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Ticket Management
-
Self Service Portal
-
Workflow Management
+ 1 more
Unique Features
-
Incident Management
-
Dashboard
-
Contract (SLA Management)
+ 1 more
Pricing
Free Trial available
Starts from $42/User/Month
Tikit
Effortlessly streamline and enhance customer support.
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What is Tikit?
Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-powered ticket deflection, email and Teams chat ticket creation, efficient ...
Read moreCommon Features
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Ticket Management
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Workflow Management
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Reports
+ 1 more
Unique Features
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Ticketing System
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Artificial Intelligence
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Multi-Channel Communication
+ 1 more
Pricing
Free Trial available
Starts from $90/Month when Billed Yearly
BMC Helix ITSM
Streamline customer interactions with Helix.
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What is BMC Helix ITSM?
Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehensive view of each customer allows Helix to improve key processes, ...
Read moreCommon Features
-
Ticket Management
-
Self Service Portal
-
Asset Management
+ 1 more
Unique Features
-
Incident Management
-
Ticketing System
-
Knowledge Base
+ 1 more
Pricing
Free Trial available
BMC Helix ITSM offers custom pricing plan
HaloITSM
Streamline IT service management for seamless operations.
Add to compare
What is HaloITSM?
HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...
Read moreCommon Features
-
Ticket Management
-
Self Service Portal
-
Asset Management
Unique Features
-
Ticketing System
-
Knowledge Base
-
Dashboard
+ 2 more
Pricing
Free Trial available
HaloITSM offers custom pricing plan
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
