GLPI vs Jira Service Desk Comparison
GLPI
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration,…
Jira Service Desk
Starting at $20 /user/month
- Free Trial
- Large Enterprises
- Medium Business
Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk suppor…
GLPI leads on user satisfaction with a 4.7-star rating across 57 reviews.
GLPI vs Jira Service Desk — at a glance
| Feature | GLPI | Jira Service Desk |
|---|---|---|
| Rating | 4.7 / 5 | 4.1 / 5 |
| Reviews | 57 | 1,068 |
| Starting price | Contact for pricing | $20 /user/month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Integrations | — | 8+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Installed - Windows, Installed - Mac |
| API | — | Available |
| Support modes | Online | Online |
| Certifications | GDPR | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | — | Global |
Key differences between GLPI and Jira Service Desk
- Pricing: Jira Service Desk starts at $20 /user/month. GLPI pricing is not publicly listed.
- User satisfaction: GLPI scores higher with a 4.7-star average.
- Deployment: GLPI supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows, Installed - Mac; Jira Service Desk supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac.
GLPI vs Jira Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for customizable IT asset and service management in mid-to-large companies.
- You need a flexible, open-source platform with strong IT asset and ticket management.
- Your organization requires integrated project, financial, and configuration management capabilities.
- Your IT team values an intuitive interface with robust reporting and analytics features.
- Your organization lacks dedicated IT support staff or minimal IT infrastructure.
- You require extensive marketplace integrations and advanced out-of-the-box connectors.
Large Enterprises, Medium Business, Small Business
GLPI typically suits Large Enterprises and Medium Business. Jira Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, ... Read More about GLPI | Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More about Jira Service Desk |
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Entry Level Pricing |
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Free Trial Availability | ||
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50-500 employees500+ employees | 50–10,000+ |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Asset Management: With GLPI, we can effortlessly track and manage all IT assets in one centralized system. This not only enhances visibility but also reduces the time spent searching for information.
- Improved Incident Management: When issues arise, GLPI enables our teams to quickly log, prioritize, and resolve incidents. This proactive approach helps us maintain service quality and improve user satisfaction.
- Powerful Reporting and Analytics: By leveraging GLPI's robust reporting features, we can gain valuable insights into our IT operations. This data-driven approach allows us to make informed decisions that align with our strategic goals.
- Knowledge-Centered Support: With native Confluence integration, Jira Service Management supports self-service through searchable knowledge bases. Users can resolve common issues independently, reducing ticket volume and improving satisfaction. Agents benefit from contextual knowledge suggestions while handling requests. Over time, this creates a more efficient support environment where documentation and service delivery reinforce each other.
- Flexible Automation & Workflow Control: The platform offers powerful automation rules, customizable request types, and SLA configurations. Teams can route tickets automatically, trigger notifications, escalate issues, and enforce response targets without manual effort. This flexibility allows organizations to model real-world service processes across IT, HR, and operations, helping teams scale support without increasing administrative overhead.
- Strong ITSM & DevOps Alignment: Jira Service Management bridges the gap between service desks and development teams. Incidents, bugs, and change requests can be linked directly to Jira issues, improving visibility and resolution speed. This tight connection supports DevOps practices by reducing handoff delays and ensuring service issues flow smoothly into engineering backlogs. Teams gain shared context, faster incident response, and better collaboration across technical and service functions.
Best fit
- 50 to 500 employees.
- IT Management, Education, Healthcare, Manufacturing, Retail, Nonprofit, and Telecommunications.
- IT Managers, Help Desk Technicians, System Administrators, Network Administrators, and Support Staff.
- 50–10,000+
- Information technology, Software development, Finance, Healthcare, Telecommunications, Education, Retail
- IT manager, Service desk manager, DevOps engineer, Support lead, Operations manager, Systems administrator
Reasons buyers look elsewhere
- Users may seek alternatives to GLPI due to its complex interface, which can pose a steep learning curve for new users, hindering productivity and efficient ticket management for IT teams.
- Organizations requiring seamless integration with other software solutions might find GLPI lacking, as it may not support certain modern applications or services essential for their workflow.
- Some users may experience performance issues with GLPI, particularly in larger environments, prompting them to consider more robust alternatives that can handle high volumes of data and user activity without lag.
- Organizations without dedicated administrators may find ongoing configuration, permission management, and workflow tuning challenging. Alternatives with opinionated setups and faster out-of-the-box usability can feel easier to manage for less technical teams.
- Teams focused primarily on external customer support may choose alternatives designed around customer experience, live chat, and omnichannel engagement. Jira Service Management is optimized for internal service workflows rather than high-touch customer-facing support.
- Smaller teams or organizations with basic ticketing needs may prefer simpler service desk platforms. Jira Service Management’s configuration depth and administrative overhead can feel excessive when only basic request tracking and email-based support are required.
Software Demo
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How do GLPI and Jira Service Desk Compare on Features?
Total Features | 0 Features | 8 Features |
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Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare GLPI and Jira Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | — | 🌐 Global |
GLPI User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall, users praise GLPI for its customization, comprehensive ITSM features, and ease of use, while noting some challenges with complexity and marketplace limitations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 269 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
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List of Customers
Customers |  Airbus  Habitat  Doctolib |  Domino's  Airbnb  Sony Music |
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Media and Screenshots
Screenshots |  4 Screenshots |  5 Screenshots |
|---|---|---|
Videos |  4 Videos |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, GLPI or Jira Service Desk?
- GLPI edges out the other on user ratings (4.7 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do GLPI and Jira Service Desk offer a free trial?
- Yes, both GLPI and Jira Service Desk offer a free trial.
- What is the starting price of GLPI vs Jira Service Desk?
- GLPI starts at Contact for pricing. Jira Service Desk starts at $20 /user/month.
- What are the top alternatives to GLPI?
- Top alternatives to GLPI include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to Jira Service Desk?
- Top alternatives to Jira Service Desk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk.