Is there a free alternative to Ivanti Service Manager?

Yes — HelpDesk, Freshservice, ManageEngine ServiceDesk Plus offer free tiers or trials suitable for small teams and individuals.

Last updated: July 28, 2026

Top 10 Free Ivanti Service Manager Alternatives, Compared (2026)

Explore 10 alternatives to Ivanti Service Manager — vetted by our editors with real user reviews, pricing, and feature comparisons.

Our 10 top free Ivanti Service Manager alternatives at a glance

Quick answer

Here's the shortlist of Ivanti Service Manager alternatives: HelpDesk, Freshservice and ManageEngine ServiceDesk Plus. HelpDesk leads on SpotScore (9.4) with a 4.9★ rating. All 10 are compared on score, rating, and price below.

When Ivanti Service Manager stops earning its keep, you have options. These 10 service desk software free alternatives are the ones we'd recommend first, ranked by SpotScore (real-user satisfaction and market presence combined), star ratings, and how each one prices. Editors check every entry. Skim the table, then read on for the detail.

Product	SpotScore	Rating	Pricing	Best for
HelpDeskStreamline customer support and boost team productivity.	9.4	★★★★★ 4.9(36)	Freefrom $29 /User/Month	teams of all sizes
FreshserviceStreamline your support process with ease.	—	★★★★★ 4.68(981)	Freefrom $19 /User/Month	teams of all sizes
ManageEngine ServiceDesk PlusSolving IT problems, keeping businesses running smoothly.	—	★★★★☆ 4.35(152)	FreeFree Trial · Quotation Based	teams of all sizes
SolarWinds Service DeskStreamline IT service management with SolarWinds.	—	★★★★☆ 4.36(169)	Freefrom $19 /User/Month	teams of all sizes
Jira Service DeskEfficiently manage service requests with ease.	—	★★★★☆ 4.1(269)	Freefrom $20 /user/month	teams of all sizes
VivantioSimplify your IT processes with ease.	—	★★★★☆ 4.2(282)	Freefrom $42 /User/Month	teams of all sizes
InvGate Service DeskStreamlining service operations, one ticket at a time.	—	★★★★★ 4.6(43)	FreeFree Trial · Quotation Based	teams of all sizes
IBM Control DeskStreamline your service desk with intelligent asset management.	—	★★★★★ 4.6(15)	FreeFree Trial · Quotation Based	teams of all sizes
Micro Focus Service ManagerEmpowering IT to deliver exceptional service.	—	Not yet rated	FreeFree Trial · Quotation Based	teams of all sizes
TechExcel ServiceWiseStreamline your IT processes with ease.	—	★★★★☆ 3.9(4)	FreeFree Trial · Quotation Based	teams of all sizes

9.4

SpotScore

HelpDesk

Streamline customer support and boost team productivity.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.9

36 verified reviews

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What is HelpDesk?

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

Freshservice

Streamline your support process with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

981 verified reviews

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What is Freshservice?

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

ManageEngine ServiceDesk Plus

Solving IT problems, keeping businesses running smoothly.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

152 verified reviews

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What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...

Free Trial·

ManageEngine ServiceDesk Plus offers custom pricing plan

SolarWinds Service Desk

Streamline IT service management with SolarWinds.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

169 verified reviews

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What is SolarWinds Service Desk?

SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal lets end users resolve common issues without opening tickets, reducing the manual workload on IT staff. It ...

Jira Service Desk

Efficiently manage service requests with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.9

4 verified reviews

Add to compare

What is TechExcel ServiceWise?

TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all the features you need in a ticketing system, like ticketing, workflow, ...

What each Ivanti Service Manager alternative is good at

HelpDesk9.4Best for teams of all sizes

Intuitive user interface

Watch for: Limited advanced features

FreshserviceBest for teams of all sizes

Quick setup

Watch for: Limited customization options

ManageEngine ServiceDesk PlusBest for teams of all sizes

Comprehensive IT tools

Watch for: Can be overwhelming for new users

SolarWinds Service DeskBest for teams of all sizes

Revolutionary self-help technology

Watch for: Limited advanced reporting features

Jira Service DeskBest for teams of all sizes

Large marketplace ecosystem extends functionality across ITSM, reporting, and asset management.

Watch for: Advanced features often require higher-tier plans or add-ons.

VivantioBest for teams of all sizes

User-friendly interface

Watch for: Limited integrations with third-party tools

InvGate Service DeskBest for teams of all sizes

User-friendly interface

Watch for: Limited advanced features

IBM Control DeskBest for teams of all sizes

Centralizes IT service management with strong control features across incidents, assets, and requests.

Watch for: Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

Micro Focus Service ManagerBest for teams of all sizes

Efficient IT service management

Watch for: Complex setup process

TechExcel ServiceWiseBest for teams of all sizes

Robust ticketing system

Watch for: Complex setup process

Why teams look for a Ivanti Service Manager alternative

Most people weighing a Ivanti Service Manager alternative are reacting to the same handful of pain points:

Complex setup process
Can be overwhelming for small teams
Limited customization options

How to choose among Ivanti Service Manager alternatives

A quick data read across all 10 service desk software free alternatives: 10 offer a free tier; paid plans run $19–$42, with Freshservice the cheapest entry point; and HelpDesk is the highest rated at 4.9★ across 36 reviews.

How positions are set.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

What are the best alternatives to Ivanti Service Manager?

The top-rated alternatives to Ivanti Service Manager are HelpDesk (4.9★), Freshservice (4.7★), InvGate Service Desk (4.6★). Compare all 10 alternatives side-by-side above.

What features should I look for in a Service Desk Software alternative?

When evaluating alternatives to Ivanti Service Manager, prioritize: Ticket Management, Ticketing System, Incident Management, Self Service Portal, Knowledge Base, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

How difficult is it to migrate from Ivanti Service Manager to an alternative?

Migration difficulty depends on how deeply Ivanti Service Manager is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to settle on the best Ivanti Service Manager alternative

On a budget / just exploring: start with a free tier — HelpDesk, Freshservice and ManageEngine ServiceDesk Plus let you evaluate without paying upfront.
If real-user ratings matter most: HelpDesk has the strongest star rating (4.9★) among the options with verified reviews.
Want the safest pick: HelpDesk has the highest Spotsaas Score (9.4) in this list — a strong default if you're unsure.

How to cut over from Ivanti Service Manager

Before switching off Ivanti Service Manager, run the checks that prevent headaches later. Export your data, verify the import, and confirm feature parity for your must-have workflows. Pilot the new tool free, then migrate, leaving Ivanti Service Manager active until you're done.

Compare top products

ManageEngine ServiceDesk Plus

Micro Focus Service Manager

HelpDesk

Freshservice

HelpDesk

ManageEngine ServiceDesk Plus

HelpDesk

InvGate Service Desk

Vivantio

IBM Control Desk

TechExcel ServiceWise

Jira Service Desk

IBM Control Desk

ManageEngine ServiceDesk Plus

Jira Service Desk

Freshservice

ManageEngine ServiceDesk Plus

About the reviewer

Rajat Gupta

Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Top 10 Free Ivanti Service Manager Alternatives, Compared (2026)

Our 10 top free Ivanti Service Manager alternatives at a glance

HelpDesk

Streamline customer support and boost team productivity.

Freshservice

Streamline your support process with ease.

ManageEngine ServiceDesk Plus

Solving IT problems, keeping businesses running smoothly.

SolarWinds Service Desk

Streamline IT service management with SolarWinds.

Jira Service Desk

Efficiently manage service requests with ease.

Vivantio

Simplify your IT processes with ease.

InvGate Service Desk

Streamlining service operations, one ticket at a time.

IBM Control Desk

Streamline your service desk with intelligent asset management.

Micro Focus Service Manager

Empowering IT to deliver exceptional service.

TechExcel ServiceWise

Streamline your IT processes with ease.

What each Ivanti Service Manager alternative is good at

Why teams look for a Ivanti Service Manager alternative

How to choose among Ivanti Service Manager alternatives

Frequently Asked Questions (FAQs)

How to settle on the best Ivanti Service Manager alternative

How to cut over from Ivanti Service Manager

Compare top products

ManageEngine ServiceDesk Plus

Micro Focus Service Manager

HelpDesk

Freshservice

HelpDesk

ManageEngine ServiceDesk Plus

HelpDesk

InvGate Service Desk

Vivantio

IBM Control Desk

IBM Control Desk

TechExcel ServiceWise

Jira Service Desk

IBM Control Desk

ManageEngine ServiceDesk Plus

Jira Service Desk

Freshservice

ManageEngine ServiceDesk Plus

Research Popular Software and Services

About the reviewer

Compare top products

ManageEngine ServiceDesk Plus

Micro Focus Service Manager

HelpDesk

Freshservice

HelpDesk

ManageEngine ServiceDesk Plus

HelpDesk

InvGate Service Desk

Vivantio

IBM Control Desk

IBM Control Desk

TechExcel ServiceWise

Jira Service Desk

IBM Control Desk

ManageEngine ServiceDesk Plus

Jira Service Desk

Freshservice

ManageEngine ServiceDesk Plus

Research Popular Software and Services

About the reviewer