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Ivanti Service Manager Alternatives: 7 Options Compared, Including Free (2026)

Explore 7 alternatives to Ivanti Service Manager — vetted by our editors with real user reviews, pricing, and feature comparisons.

Our 7 top free Ivanti Service Manager alternatives at a glance

Quick answer

Here's the lineup of Ivanti Service Manager alternatives: Halo Service Desk, ALVAO Service Desk and Freshservice. Halo Service Desk leads the list with a 4.6★ rating from real users. Compare all 7 on rating and pricing below.

When Ivanti Service Manager stops earning its keep, you have options. These 7 service desk software free alternatives are the ones we'd recommend first, ranked by SpotScore (real-user satisfaction and market presence combined), star ratings, and how each one prices. Editors check every entry. Skim the table, then read on for the detail.

ProductSpotScoreRatingPricingBest for
Halo Service DeskEffortlessly manage IT support with Halo.—★★★★★ 4.6(25)Freefrom $40 /User/Monthteams of all sizes
ALVAO Service DeskEfficiently manage requests and streamline workflows with ALVAO Service Desk.—★★★★★ 4.61(36)Freefrom $3 /User/Monthteams of all sizes
FreshserviceStreamline your support process with ease.—★★★★★ 4.68(981)Freefrom $19 /User/Monthteams of all sizes
HaloITSMStreamline IT service management for seamless operations.—★★★★★ 4.84(16)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
InvGate Service DeskStreamlining service operations, one ticket at a time.—★★★★★ 4.51(43)FreeFree Trial · Quotation Basedteams of all sizes
Service CreatioStreamline your service requests with ease.—★★★★★ 4.6(10)Freefrom $45 /User/Monthteams of all sizes
TOPdeskEfficiency and collaboration done right.—★☆☆☆☆ 1(1)FreeFree Trial · Quotation Basedteams of all sizes
Halo Service Desk - Service Desk Software

Halo Service Desk

Effortlessly manage IT support with Halo.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

25 verified reviews

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What is Halo Service Desk?

Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...

Read more about Halo Service Desk
Free Trial
ALVAO Service Desk - Service Desk Software

ALVAO Service Desk

Efficiently manage requests and streamline workflows with ALVAO Service Desk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

36 verified reviews

Add to compare

What is ALVAO Service Desk?

ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an effective look into their workload with clearer priorities, better organization of departments, and improved ...

Read more about ALVAO Service Desk
Free TrialTry Free →

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Freshservice - Service Desk Software

Freshservice

Streamline your support process with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

981 verified reviews

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What is Freshservice?

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

Read more about Freshservice
Free Trial
HaloITSM - Service Desk Software

HaloITSM

Streamline IT service management for seamless operations.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.8

16 verified reviews

Add to compare

What is HaloITSM?

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...

Read more about HaloITSM
Free Trial·

HaloITSM offers custom pricing plan

InvGate Service Desk - Service Desk Software

InvGate Service Desk

Streamlining service operations, one ticket at a time.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

43 verified reviews

Add to compare

What is InvGate Service Desk?

InvGate Service Desk is an IT service desk platform with e-ticketing, helpdesk, inventory management, and customizable reporting. It provides end-to-end support for customer-facing and internal service operations for businesses and organizations of any size.

Read more about InvGate Service Desk
Free TrialTry Free →·

InvGate Service Desk offers custom pricing plan

Service Creatio - Service Desk Software

Service Creatio

Streamline your service requests with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

10 verified reviews

Add to compare

What is Service Creatio?

Service Creatio is a no-code service desk platform for IT and customer support teams that need automated ticket routing, escalation rules, and knowledge base integration without custom development. It includes a no-code process designer, but teams with limited technical configuration experience ...

Read more about Service Creatio
Free TrialTry Free →·

Service Creatio offers custom pricing plan

TOPdesk - Service Desk Software

TOPdesk

Efficiency and collaboration done right.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

1.0

1 verified reviews

Add to compare

What is TOPdesk?

TOPdesk helps companies run a more efficient and profitable Help Desk. Support technicians can track the cases they close and learn best practices from others in the organization. Call center agents can see what cases technicians are working on and prioritize tickets to keep the queue moving. ...

Read more about TOPdesk
Free TrialTry Free →·

TOPdesk offers custom pricing plan

Ivanti Service Manager competitors, compared

Buyers comparing Ivanti Service Manager usually weigh it against these 7 service desk software competitors, starting with Halo Service Desk, ALVAO Service Desk and Freshservice. Each is compared against Ivanti Service Manager on rating, pricing and feature coverage below.

What else works like Ivanti Service Manager?

Searches for "sites like Ivanti Service Manager" and "apps like Ivanti Service Manager" land on the same shortlist as "Ivanti Service Manager alternatives" — the 7 options below cover both, whether you want a like-for-like replacement or something lighter.

What each Ivanti Service Manager alternative is good at

Halo Service DeskBest for teams of all sizes

Cloud-based deployment options

Watch for: May require training for agents

ALVAO Service DeskBest for teams of all sizes

Easy to use service desk with all necessary features for incident, problem, and service management.

Watch for: Knowledge base and integration with certain tools like TeamViewer could be improved.

FreshserviceBest for teams of all sizes

Quick setup

Watch for: Limited customization options

HaloITSMBest for teams of all sizes

Modern interface that is easy to use and navigate.

Watch for: Some settings can be challenging to find due to high level of customization.

InvGate Service DeskBest for teams of all sizes

User-friendly interface

Watch for: Limited advanced features

Service CreatioBest for teams of all sizes

Automates end-user support

Watch for: Learning curve for new users

TOPdeskBest for teams of all sizes

Efficient ticket tracking

Watch for: Limited customization options

Why teams look for a Ivanti Service Manager alternative

Most people weighing a Ivanti Service Manager alternative are reacting to the same handful of pain points:

  • Complex setup process
  • Can be overwhelming for small teams
  • Limited customization options

How to choose among Ivanti Service Manager alternatives

A quick data read across all 7 service desk software free alternatives: 7 offer a free tier; paid plans run $3–$45, with ALVAO Service Desk the cheapest entry point; and HaloITSM is the highest rated at 4.84★ across 16 reviews.

How positions are set.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Ivanti Service Manager are HaloITSM (4.8★), Freshservice (4.7★), ALVAO Service Desk (4.6★). Compare all 7 alternatives side-by-side above.

When evaluating alternatives to Ivanti Service Manager, prioritize: Ticket Management, Ticketing System, Incident Management, Self Service Portal, Knowledge Base, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply Ivanti Service Manager is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to settle on the best Ivanti Service Manager alternative

  • On a budget / just exploring: start with a free tier — Halo Service Desk, ALVAO Service Desk and Freshservice let you evaluate without paying upfront.
  • If real-user ratings matter most: HaloITSM has the strongest star rating (4.84★) among the options with verified reviews.

How to cut over from Ivanti Service Manager

Before switching off Ivanti Service Manager, run the checks that prevent headaches later. Export your data, verify the import, and confirm feature parity for your must-have workflows. Pilot the new tool free, then migrate, leaving Ivanti Service Manager active until you're done.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].