HR365 Helpdesk vs SolarWinds Service Desk Comparison
HR365 Helpdesk
Starting at $49 /Month
- Free Trial
- Large Enterprises
- Medium Business
HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full customisation, it's the perfect solution fo…
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools…
SolarWinds Service Desk leads on user satisfaction with a 4.4-star rating across 1,874 reviews.
HR365 Helpdesk vs SolarWinds Service Desk — at a glance
| Feature | HR365 Helpdesk | SolarWinds Service Desk |
|---|---|---|
| Rating | 2.2 / 5 | 4.4 / 5 |
| Reviews | 2 | 1,874 |
| Starting price | $49 /Month | $19 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | US | US |
Key differences between HR365 Helpdesk and SolarWinds Service Desk
- Pricing: HR365 Helpdesk starts at $49 /Month, while SolarWinds Service Desk starts at $19 /User/Month.
- User satisfaction: SolarWinds Service Desk scores higher with a 4.4-star average.
- Deployment: HR365 Helpdesk supports SaaS/Web/Cloud; SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
HR365 Helpdesk vs SolarWinds Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
HR365 Helpdesk typically suits Large Enterprises and Medium Business. SolarWinds Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full ... Read More about HR365 Helpdesk | SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More about SolarWinds Service Desk |
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Entry Level Pricing |
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Free Trial Availability | ||
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50 to 500 employees | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Communication: HR365 Helpdesk simplifies the way employees communicate their HR needs, ensuring that managers can focus on strategic initiatives rather than getting bogged down in administrative tasks.
- User-Friendly Interface: Designed with both HR professionals and employees in mind, its intuitive layout allows anyone to easily navigate the system, resulting in quicker resolutions and higher satisfaction rates.
- Real-Time Reporting: With robust analytics and reporting features, you can gain valuable insights into employee inquiries and trends. This empowers you to make data-driven decisions that enhance workforce engagement and efficiency.
No key benefits available yet.
Best fit
- 50 to 500 employees
- HR Tech, Consulting, Education, Retail, and Healthcare
- HR Managers, Payroll Specialists, Recruitment Coordinators, and Employee Relations Specialists
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users may seek alternatives to HR365 Helpdesk if they require more customizable features that cater specifically to their organizational needs, allowing for tailored workflows and improved efficiency in HR processes.
- Organizations experiencing rapid growth might look for scalable solutions that can adapt to their increasing workforce demands, ensuring that support systems can grow alongside the company.
- Companies with a limited budget may explore cost-effective alternatives that provide essential helpdesk functionalities without compromising on service quality or user experience.
No alternatives guidance available yet.
Software Demo
Demo |  HR365 Helpdesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare HR365 Helpdesk and SolarWinds Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | ✓ Yes |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
HR365 Helpdesk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is cautious across 20 reviews, with several recurring concerns in feedback. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  KPMG  Apollo Bank  SIEMENS | No Customers information available. |
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Media and Screenshots
Screenshots |  5 Screenshots |  6 Screenshots |
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Videos | No videos available. |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, HR365 Helpdesk or SolarWinds Service Desk?
- SolarWinds Service Desk edges out the other on user ratings (4.4 vs 2.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do HR365 Helpdesk and SolarWinds Service Desk offer a free trial?
- Yes, both HR365 Helpdesk and SolarWinds Service Desk offer a free trial.
- What is the starting price of HR365 Helpdesk vs SolarWinds Service Desk?
- HR365 Helpdesk starts at $49 /Month. SolarWinds Service Desk starts at $19 /User/Month.
- What are the top alternatives to HR365 Helpdesk?
- Top alternatives to HR365 Helpdesk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Teamwork Desk, HelpDesk.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.