Gorgias vs Reamaze vs Zoho Desk Comparison
Gorgias
Starting at $10
- Free Trial
- Large Enterprises
- Medium Business
The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help Desk will provide companies with a…
Reamaze
Starting at $27.55 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can b…
Zoho Desk
Starting at $7 /user/month
- Free Trial
- Large Enterprises
- Medium Business
Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage unlimited agents efficiently wh…
Gorgias vs Reamaze vs Zoho Desk — at a glance
| Feature | Gorgias | Reamaze | Zoho Desk |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.6 / 5 | 4.4 / 5 |
| Reviews | 499 | 143 | 3,462 |
| Starting price | $10 | $27.55 /User/Month | $7 /user/month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Help Desk Software | Help Desk Software |
| Integrations | 1+ apps | — | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | US | Global |
Key differences between Gorgias and Reamaze
- Pricing: Gorgias starts at $10, while Reamaze starts at $27.55 /User/Month.
- Target audience: Gorgias is built for Large Enterprises and Medium Business, while Reamaze targets Freelancers / Consultants and Large Enterprises.
- Deployment: Gorgias supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Reamaze supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Gorgias vs Reamaze vs Zoho Desk — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best help desk for e-commerce teams needing integrated, automated customer support.
- You operate an e-commerce or direct-to-consumer retail business.
- You want deep native integrations with Shopify, Magento, or BigCommerce.
- You need automation tools like macros and intent detection to speed support.
- Your company is outside e-commerce or online marketplaces.
- You require extensive customization beyond standard integrations for complex workflows.
Best for medium businesses needing simple, cross-platform help desk solutions.
- You run a medium-sized e-commerce, SaaS, or marketing agency business with 5-200 employees.
- You want a help desk with low setup complexity and streamlined, clear communication workflows.
- You need cross-platform support across Windows, MacOS, and Linux for your support team.
- You are a freelancer or very small team with minimal support needs.
- You require highly customized, complex workflows or advanced enterprise-grade help desk features.
Best for businesses needing AI-driven, multi-channel help desk with Zoho integration.
- You want a cost-effective help desk with a robust free plan for startups and SMBs.
- Your team requires AI-powered automation and intelligent ticket routing to boost productivity.
- You use Zoho CRM, Mail, or other Zoho apps and want seamless ecosystem integration.
- Your organization needs a fully mobile-optimized help desk experience with full app functionality.
- You prefer a very simple, out-of-the-box setup without technical configuration or learning curve.
Gorgias: Best help desk for e-commerce teams needing integrated, automated customer support. Reamaze: Best for medium businesses needing simple, cross-platform help desk solutions.
Description | The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help ... Read More about Gorgias | Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two ... Read More about Reamaze | Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage ... Read More about Zoho Desk |
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Spotsaas ScoreWhat's this? ↗ | 9.6/10 | 9.3/10 | 9.7/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 5-500 employeesMedium Business | 5-200 employeesMedium Business | 10-2000 employeesSmall to Large Businesses |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Deep E-commerce Integration: Gorgias integrates natively with Shopify, Magento, and BigCommerce, enabling agents to perform actions like refunds, edits, and cancellations directly from the helpdesk.
- Centralized Customer View: Displays customer interactions across multiple channels (email, chat, social) in one timeline, improving agent productivity and personalization.
- Automation Tools for Speed & Efficiency: Includes macros, rules, and intent detection to streamline repetitive support tasks and improve response times.
- Cross-Platform Accessibility: Supports Windows, MacOS, and Linux, allowing teams to work seamlessly regardless of their preferred operating system.
- Streamlined Communication Channels: Modern design facilitates clear and efficient communication across departments, improving collaboration and customer response times.
- Flexible Edition Options: Offers Lite and Pro editions to cater to varying business needs, from startups to more mature support teams.
- Multi-Channel Support in One Dashboard: Centralizes email, social media, chat, and more, allowing teams to manage all customer interactions from a unified interface.
- AI-Powered Assistance and Automation: Includes intelligent suggestions, automated ticket routing, and prioritization through Zia AI, improving agent productivity and response accuracy.
- Robust Free Plan & Zoho Ecosystem Integration: Offers a generous free plan and seamless connectivity with Zoho CRM, Zoho Mail, and other Zoho tools—ideal for businesses already in the Zoho ecosystem.
Best fit
- 5 – 500 Employee
- E-commerce, Direct-to-Consumer Retail, Subscription Boxes, Online Marketplaces
- Customer Support Manager, E-commerce Operations Manager, Help Desk Agent, Shopify Administrator, Customer Experience Lead, Fulfillment Specialist
- 5 – 200 Employee
- E-commerce, SaaS, Retail, Professional Services, Marketing Agencies
- Customer Support Agent, Help Desk Manager, Operations Coordinator, IT Support Specialist, Customer Success Manager
- 10 – 2,000 Employee
- SaaS, Retail, E-commerce, Education, Insurance, Fintech, Healthcare
- Customer Support Manager, IT Service Desk Lead, Operations Manager, Technical Support Specialist, CRM Administrator, Client Services Director
Reasons buyers look elsewhere
- Gorgias is designed mainly for e-commerce businesses, especially Shopify users. Companies in industries like healthcare, SaaS, or financial services may find its feature set too narrowly tailored.
- While Gorgias offers useful analytics, users needing in-depth, customizable reporting or BI tool integrations may find it less robust than other platforms
- Unlike some competitors, Gorgias does not include built-in voice calling functionality, which can be a drawback for teams requiring omnichannel support including phone.
- The Lite edition may lack some advanced automation, reporting, or integration capabilities that growing businesses require, prompting users to explore more robust options.
- Some users might find Reamaze’s customization of workflows and ticket management less flexible compared to competitors with deeper configurability.
- Reamaze is well suited for small to mid-sized teams, but very large organizations might find it less equipped to handle complex support demands or massive ticket volumes.
- While feature-rich, Zoho Desk’s interface may feel overwhelming to first-time users or smaller teams unfamiliar with help desk platforms, especially when configuring automations or integrations.
- Essential features like advanced automation, AI capabilities, and extensive reporting may be restricted in free or lower-tier plans, prompting some users to seek alternatives with more generous entry-level offerings.
- Though it integrates with many third-party tools, users sometimes report inconsistencies or limitations in data sync and functionality, especially outside the Zoho ecosystem.
Software Demo
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How do Gorgias, Reamaze and Zoho Desk Compare on Features?
Total Features | 16 Features | 24 Features | 27 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Gorgias, Reamaze and Zoho Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Gorgias vs Reamaze User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate Gorgias for its strong e-commerce integrations and automation features but note limitations in customization and pricing transparency. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of communication and cross-platform support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Zoho Desk's powerful automation and multi-channel capabilities, though some users note a learning curve and mobile limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Steve Madden  RadioShack  Bokksu |  Kabrita  Animatron  Printful |  NHS  Rogers  ESSILOR |
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Media and Screenshots
Screenshots |  4 Screenshots |  3 Screenshots |
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Videos |  2 Videos |  3 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Help Desk Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Gorgias or Reamaze?
- Gorgias and Reamaze are closely matched with equal user ratings of 4.6. The right choice depends on your team size, budget, and specific Help Desk Software needs.
- Do Gorgias and Reamaze offer a free trial?
- Yes, both Gorgias and Reamaze offer a free trial.
- What is the starting price of Gorgias vs Reamaze?
- Gorgias starts at $10. Reamaze starts at $27.55 /User/Month.
- What are the top alternatives to Gorgias?
- Top alternatives to Gorgias include Zoho Desk, Freshservice, Freshdesk, Deskero, Zendesk Support.
- What are the top alternatives to Reamaze?
- Top alternatives to Reamaze include Zoho Desk, Freshservice, Freshdesk, ClickDesk, Zendesk Support.