GLPI vs iSupport Software Comparison
GLPI
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration,…
iSupport Software
Starting at Contact for pricing
- Large Enterprises
- Medium Business
iSupport Software enables businesses of any size to automate their IT help desk and customer service operations. With its intuitive enough interface and unparalleled feature set, this solution enables users to manage Inc…
GLPI leads on user satisfaction with a 4.7-star rating across 57 reviews.
GLPI vs iSupport Software — at a glance
| Feature | GLPI | iSupport Software |
|---|---|---|
| Rating | 4.7 / 5 | 4.3 / 5 |
| Reviews | 57 | 57 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | — | Available |
| Support modes | Online | Business Hours, Online |
| Certifications | GDPR | — |
| Data residency | — | US |
Key differences between GLPI and iSupport Software
- Free trial: GLPI offers a free trial; iSupport Software does not.
- User satisfaction: GLPI scores higher with a 4.7-star average.
- Deployment: GLPI supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows, Installed - Mac; iSupport Software supports SaaS/Web/Cloud.
GLPI vs iSupport Software — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for customizable IT asset and service management in mid-to-large companies.
- You need a flexible, open-source platform with strong IT asset and ticket management.
- Your organization requires integrated project, financial, and configuration management capabilities.
- Your IT team values an intuitive interface with robust reporting and analytics features.
- Your organization lacks dedicated IT support staff or minimal IT infrastructure.
- You require extensive marketplace integrations and advanced out-of-the-box connectors.
Large Enterprises, Medium Business, Small Business
GLPI typically suits Large Enterprises and Medium Business. iSupport Software tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, ... Read More about GLPI | iSupport Software enables businesses of any size to automate their IT help desk and customer service operations. With its intuitive enough interface and unparalleled feature set, this ... Read More about iSupport Software |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50-500 employees500+ employees | 50 to 500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Asset Management: With GLPI, we can effortlessly track and manage all IT assets in one centralized system. This not only enhances visibility but also reduces the time spent searching for information.
- Improved Incident Management: When issues arise, GLPI enables our teams to quickly log, prioritize, and resolve incidents. This proactive approach helps us maintain service quality and improve user satisfaction.
- Powerful Reporting and Analytics: By leveraging GLPI's robust reporting features, we can gain valuable insights into our IT operations. This data-driven approach allows us to make informed decisions that align with our strategic goals.
- Streamlined Support Processes: iSupport Software enables teams to automate routine tasks, reducing response times and ensuring that your staff can focus on higher-priority issues. You’ll notice a marked improvement in efficiency, allowing your team to handle more tickets without sacrificing quality.
- User-Friendly Interface: Designed with the end-user in mind, iSupport Software features an intuitive dashboard that both your support agents and customers will appreciate. This simplicity fosters quicker onboarding for new team members and enhances the overall user experience.
- Comprehensive Reporting Tools: Managers can easily access insightful analytics and reports that highlight key performance metrics. These insights empower you to make informed decisions, identify trends, and continuously improve service delivery.
Best fit
- 50 to 500 employees.
- IT Management, Education, Healthcare, Manufacturing, Retail, Nonprofit, and Telecommunications.
- IT Managers, Help Desk Technicians, System Administrators, Network Administrators, and Support Staff.
- 50 to 500 employees
- SaaS, Consulting, IT Services, Customer Support, and Education
- Customer Support Managers, IT Support Specialists, Help Desk Technicians, and Operations Managers
Reasons buyers look elsewhere
- Users may seek alternatives to GLPI due to its complex interface, which can pose a steep learning curve for new users, hindering productivity and efficient ticket management for IT teams.
- Organizations requiring seamless integration with other software solutions might find GLPI lacking, as it may not support certain modern applications or services essential for their workflow.
- Some users may experience performance issues with GLPI, particularly in larger environments, prompting them to consider more robust alternatives that can handle high volumes of data and user activity without lag.
- Users may seek alternatives if they find iSupport Software's pricing structure to be higher than expected, prompting them to explore more budget-friendly options that still meet their support needs effectively.
- Organizations might consider alternatives if they require specific features that iSupport Software lacks, such as advanced reporting tools or integration capabilities with other systems, which could enhance their operational efficiency.
- Some users may experience a steep learning curve with iSupport Software, leading them to look for more user-friendly solutions that offer intuitive interfaces and better onboarding support for their teams.
Software Demo
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Compare GLPI and iSupport Software on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Plans |
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
GDPR | ✓ Yes | — |
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Single Sign-On (SSO) | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | — | 🇺🇸 US |
GLPI User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall, users praise GLPI for its customization, comprehensive ITSM features, and ease of use, while noting some challenges with complexity and marketplace limitations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 21 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Airbus  Habitat  Doctolib |  Panasonic  Guitar Center  Lens Crafters |
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Media and Screenshots
Screenshots |  4 Screenshots |  6 Screenshots |
|---|---|---|
Videos |  4 Videos |  3 Videos |
Top Alternatives to GLPI and iSupport Software in 2026
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, GLPI or iSupport Software?
- GLPI edges out the other on user ratings (4.7 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do GLPI and iSupport Software offer a free trial?
- GLPI offers a free trial. iSupport Software does not.
- What is the starting price of GLPI vs iSupport Software?
- GLPI starts at Contact for pricing. iSupport Software starts at Contact for pricing.
- What are the top alternatives to GLPI?
- Top alternatives to GLPI include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to iSupport Software?
- Top alternatives to iSupport Software include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.