7.5
SpotScore
Freshworks 360 Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2Add to compare
Freshworks 360 offers custom pricing plan
Grabyo
GetYourGuide
Honda
HenkelTrusted by teams including Grabyo
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Freshworks 360?
Freshworks is a real-time customer engagement platform that provides customers 360° product experience to answer their queries faster by integrating multiple channels like voice, email, social and others. The platform allows companies to provide personalized products experience using a fine-grain actionable analytics and guided workflows.
Pricing
Freshworks 360 offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Freshworks 360 Software Demo
Freshworks 360 was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Freshworks 360
- Team types
- Large Enterprises, Medium Business
Why teams choose Freshworks 360
Multi-channel integration allows for seamless customer interactions.
Real-time analytics provide actionable insights for improvement.
Guided workflows enhance user experience and efficiency.
Is Freshworks 360 right for you?
What buyers should know before choosing Freshworks 360
Freshworks 360 offers a comprehensive customer engagement platform that integrates multiple channels for a seamless experience. Its focus on real-time analytics and guided workflows helps businesses provide personalized customer interactions.
Freshworks 360 pros and cons
- Freshworks 360 pros
Multi-channel integration allows for seamless customer interactions.
Real-time analytics provide actionable insights for improvement.
Guided workflows enhance user experience and efficiency.
- Freshworks 360 cons
Setup can be complex and time-consuming.
New users may find the platform overwhelming.
Ready to try it?
Get started with Freshworks 360
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Freshworks 360 side-by-side with top CRM Software alternatives.
What is the pricing of Freshworks 360?
Freshworks 360 uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Freshworks 360 Pricing Plans
Weighing your options?
Not sure if Freshworks 360 fits your budget?
Freshworks 360 reviews and ratings
What buyers like
- Real-time customer engagement
- Multi-channel integration
- Personalized experiences
Common complaints
- Complex setup process
- Can be overwhelming for new users
- Higher pricing for advanced features
Be the first to review Freshworks 360
You'll help thousands of buyers make a smarter decision.
- See if Freshworks 360 fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Freshworks 360?
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Freshworks 360 security and data handling
Key compliance certifications and security features for IT and security teams evaluating Freshworks 360.
Certifications
Developer & data
Alternatives to Freshworks 360
Recommended
Streamline your sales and build ...
9.0
Excellent
The Best Overall
AI-Native No-Code CRM & Workflow ...
Freshworks 360 Customers
Grabyo
GetYourGuide
Honda
Henkel
Freshworks 360 Support Options
Frequently Asked Questions About Freshworks 360
Common questions buyers ask before choosing Freshworks 360.
Freshworks 360 is a CRM Software. Freshworks 360 offers Customer Support, Marketing Automation and many more functionalities.
Buyers commonly note the following limitations of Freshworks 360: Setup can be complex and time-consuming.; New users may find the platform overwhelming.; Pricing can increase with additional features..
Some top alternatives to Freshworks 360 includes Bigin by Zoho CRM, Creatio CRM, Insycle, noCRM.io and Relenta.
Freshworks 360 offers Quotation Based pricing model
The starting price is not disclosed by Freshworks 360. You can visit Freshworks 360 pricing page to get the latest pricing.
Free buyer scorecard
Evaluate Freshworks 360 with the CRM software buyer scorecard
A weighted CRM software scorecard to assess Freshworks 360 objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Ready to try it?
Get started with Freshworks 360
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Compare Freshworks 360 with crm software options by country
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].