8.8
Spot Score
EspoCRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $15 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is EspoCRM?
EspoCRM is a client relationship management (CRM) software that is very helpful for sales and support teams. It performs the same functions as other CRM products such as Siebel, Microsoft Dynamics, Sage CRM, Salesforce.com and Zoho at a fraction of the cost. This CRM software provides a simple interface and is easy to use so your staff doesn't have to waste time learning how to use the system.
Pricing
Starts from $15 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
EspoCRM Software Demo
EspoCRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider EspoCRM
- Team types
- Large Enterprises, Medium Business
Why teams choose EspoCRM
Affordable compared to major competitors
Easy to learn and use
Quick implementation process
Is EspoCRM right for you?
What buyers should know before shortlisting EspoCRM
EspoCRM stands out as a remarkably flexible and cost-effective CRM solution, earning praise from both seasoned tech enthusiasts and small to mid-sized businesses seeking efficiency and customization. Its open-source nature and adaptability allow users to mold the platform to fit their unique needs, whether by creating custom fields, workflows, or even portals.
Its standout attributes include a straightforward API, seamless scalability, and a vibrant community that supports innovation. Users frequently commend its affordability compared to pricier competitors and its ability to handle everything from sales management to internal project workflows.
That said, EspoCRM's extensive customization options do come with a learning curve, particularly for those less tech-savvy. Some users have expressed a desire for richer documentation and more robust integration, particularly with Office 365, though its Google services are well-developed.
Despite these minor hurdles, EspoCRM consistently delivers a reliable, powerful, and adaptable experience, making it a hidden gem in the CRM market. It’s a strong recommendation for those willing to invest a bit of time upfront for maximum long-term benefits.
EspoCRM pros and cons
- EspoCRM pros
Affordable compared to major competitors
Easy to learn and use
Quick implementation process
- EspoCRM cons
May lack advanced analytics
Customization options are limited
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Start your free trial — no credit card required.
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What is the pricing of EspoCRM?
EspoCRM Pricing Plans
Basic
$15
/User/Month
3GB file storage per user
100,000 records
SSL Encryption (HTTPS Support)
Full feature set
Advanced Pack included
Show more +
Enterprise
$25
/User/Month
7GB file storage per user
1,000,000 records
SSL Encryption (HTTPS Support)
Full feature set
Advanced Pack included
Show more +
Ultimate
$69
/User/Month
400GB file storage
Unlimited number of records
SSL Encryption (HTTPS Support)
Full feature set
Advanced Pack included
Show more +
Self-Hosted
Sales Automation
Calendar
Emails
Social
Customer Support
Show more +
EspoCRM reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 16 reviews, with consistently positive feedback.
What buyers like
- Highly customizable platform, enabling users to adapt it to their specific needs and workflows.
- Cost-effective and a great alternative to overpriced CRM solutions, with a free open-source base system.
- Easy to set up and use for small to medium businesses, providing scalability for larger enterprises if needed.
Common complaints
- Initial setup can be complex, requiring time to learn for newcomers or non-technical users.
- Some users report inadequate documentation, with limited resources like clear guides or tutorials with visuals.
- The small community and slower support response times can be an issue if users encounter problems.
What users are saying
DF
Dan from lensΞlectric
11/30/20
Custom for those who want it
Espo isnt for everyone. But if you are willing to spend the time learning it, you will have a custom solution like no other. The community is amazing, ...
Read more
SR
Swen Roethlisberger
11/19/20
It's a very good product
It's a very good product, I tested a lot of CMS before finding it, I've been using it for years now, I highly recommend it! Best quality/price ratio.
J
Jose
10/27/20
Great for small and medium sized businesses
EspoCRM is one of those great (and few) open source platforms that is easy to setup, maintain and configure.It has the potential to become a powerful ...
Read more
WB
Wuschel Bär
10/21/20
I like it
I like EspoCRM for its rich functions and adaptability. The setup is a bit complicated at first but if done the CRM works like a charm.A better ...
Read more
S
Sergey
10/20/20
This is the best and most flexible…
This is the best and most flexible solution with nothing extra. I recommend. The disadvantage is the high cost of additional packages.
RT
Randolph Taylor
10/20/20
EspoCRM is a great self-hosted CRM that…
EspoCRM is a great self-hosted CRM that can be as simple as needed and scalable to serve large corporations of any size. Highly recommended and very ...
Read more
What are the features of EspoCRM?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
EspoCRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating EspoCRM.
Certifications
Developer & data
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9.0
Very Good
EspoCRM Support Options
Frequently Asked Questions About EspoCRM
Common questions buyers ask before choosing EspoCRM.
EspoCRM is a CRM Software. EspoCRM offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Project Management and many more functionalities.
Buyers commonly note the following limitations of EspoCRM: May lack advanced analytics; Customization options are limited.
Some top alternatives to EspoCRM includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and Odoo ERP.
EspoCRM offers Free Trial, Open-source, Subscription pricing models
The starting price of EspoCRM is $15/User/Month
Ready to try it?
Get started with EspoCRM
Start your free trial — no credit card required.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].