8.6
Spot Score
Oracle Siebel Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2Oracle Siebel offers custom pricing plan
General Motors
Sberbank
American Airlines
Canon EuropeTrusted by many companies including General Motors
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Oracle Siebel?
Oracle Siebel is a real-time customer relationship management (CRM) software that lets you connect with your customers and take your business to a new level. It is a powerful, yet flexible application that provides integrated sales, marketing, customer service, contact center and supply chain functionality to support intelligent customer relations management
Pricing
Oracle Siebel offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Oracle Siebel Software Demo
Oracle Siebel was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Oracle Siebel
- Team types
- Large Enterprises, Medium Business
Why teams choose Oracle Siebel
Offers extensive functionality across multiple domains.
Real-time insights enhance decision-making.
Highly flexible and customizable.
Is Oracle Siebel right for you?
What buyers should know before shortlisting Oracle Siebel
Oracle Siebel CRM stands out as a robust and feature-rich platform tailored for businesses seeking advanced customer and data management solutions. One of its most praised attributes is its unparalleled customization and adaptability, making it suitable for a variety of industries, including telecom, finance, and public sectors.
Its powerful integration capabilities allow seamless connections with existing systems, enabling businesses to streamline operations without overhauling their infrastructure. The tool’s ability to automate workflows, manage sales and marketing processes, and provide comprehensive customer support enhances productivity and operational efficiency, ultimately driving business growth.
Additionally, users appreciate its data structuring, reporting capabilities, and the valuable insights it offers, which are particularly useful for decision-making. With options for both on-premises and cloud deployment, Oracle Siebel offers flexibility to meet diverse business needs.
On the downside, some users find it challenging to navigate the steep learning curve required for advanced functionalities, such as coding and scripting customizations. The user interface, while functional, can feel dated compared to newer CRM tools, and occasional slowdowns or crashes can disrupt workflows.
However, with proper training and support, these issues are manageable, making Oracle Siebel a top-tier choice for businesses seeking a comprehensive and customizable CRM solution.
Oracle Siebel pros and cons
- Oracle Siebel pros
Offers extensive functionality across multiple domains.
Real-time insights enhance decision-making.
Highly flexible and customizable.
- Oracle Siebel cons
Implementation can be resource-intensive.
Higher costs may deter smaller businesses.
Ready to try it?
Get started with Oracle Siebel
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Oracle Siebel side-by-side with top CRM Software alternatives.
What is the pricing of Oracle Siebel?
Oracle Siebel uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Oracle Siebel Pricing Plans
Oracle Siebel reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 30 reviews, with strong overall satisfaction.
What buyers like
- Highly secure and customizable, with robust data privacy features that fit diverse industry needs.
- Allows for seamless integration with various systems and applications, enhancing workflow efficiency.
- Intuitive and reliable data structuring tools for customer profiling and analysis.
Common complaints
- Steep learning curve for customization and scripting, with additional technical expertise often required.
- Documentation and support for debugging and issue resolution are suboptimal, leading to maintenance challenges.
- User interface is not intuitive enough for all users, with some relying on external tools for better navigation.
What users are saying
DK
Deepak Kumar S
01/07/24
"Secure data with siebel CRM"
What do you like best about Oracle Siebel? Highly secure for implementation of Data privacy and businesses process according to requirements. What do ...
Read more
YJ
Yael J
10/08/23
"Extremely customizable and adaptation tool"
What do you like best about Oracle Siebel? The highly adaptive and customizable as well as the complete out if the box and best of practice ...
Read more
AU
Anonymous User
05/01/23
"Best System"
What do you like best about Oracle Siebel? It was a very smooth application, and I enjoyed using it while working at Vodafone EG. During my working ...
Read more
RV
Raghu V
04/24/23
"Most like CRM Tool"
What do you like best about Oracle Siebel? One of the best CRM tools I have used to date. Though there were a lot of bugs initially, there have been ...
Read more
AU
Anonymous User
04/21/23
"Oracle SIebel CRM - best CRM available and more!"
What do you like best about Oracle Siebel? Oracle Siebel provides tools to manage and automate the sales process, including lead management, ...
Read more
RJ
Ruhid J
02/11/23
"Best Sales Module Platform"
What do you like best about Oracle Siebel? I like Product. Because of it's scalable , highly sophisticated and advance platform more than 20 type ...
Read more
What are the features of Oracle Siebel?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Oracle Siebel security and data handling
Key compliance certifications and security features for IT and security teams evaluating Oracle Siebel.
Certifications
Developer & data
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Oracle Siebel Customers
General Motors
Sberbank
American Airlines
Canon Europe
Oracle Siebel Support Options
Frequently Asked Questions About Oracle Siebel
Common questions buyers ask before choosing Oracle Siebel.
Oracle Siebel is a CRM Software. Oracle Siebel offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Project Management and many more functionalities.
Buyers commonly note the following limitations of Oracle Siebel: Implementation can be resource-intensive.; Higher costs may deter smaller businesses.; Requires training for effective use..
Some top alternatives to Oracle Siebel includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and Salesforce Partner Relationship Management.
Oracle Siebel offers Quotation Based pricing model
The starting price is not disclosed by Oracle Siebel. You can visit Oracle Siebel pricing page to get the latest pricing.
Ready to try it?
Get started with Oracle Siebel
Get connected with the team for a personalised demo.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].