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Compare Alemba Service Manager vs BMC Helix ITSM

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Alemba Service Manager - Service Desk Software

Alemba Service Manager

(63)
Get Quote
Get Quote
BMC Helix ITSM - Service Desk Software

BMC Helix ITSM

(278)
Get Quote
Get Quote

Overview
Affiliate Disclosure

Description

Alemba Service Manager is designed to help departments, such as HR and Facilities, provide users with better services and a seamless experience. Trusted by countless enterprise-level ... Read More

Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk ... Read More

Free Trial Availability
  • No free trial
  • Free Trial available
User Ratings

3.8

(72)

3.8

(856)
Get Quote
Get Quote

Software Demo

Demo

Alemba Service Manager has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

Pricing

Pricing Option
      Pricing Plans
      • Not Available
      • Not Available
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
      Get Quote
      Get Quote

      User Reviews

      User Ratings

      3.8

      (based on 72 reviews)

      3.8

      (based on 856 reviews)
      Rating Distribution

      Excellent

      30

      Very Good

      26

      Good

      6

      Poor

      0

      Terible

      1

      Excellent

      93

      Very Good

      117

      Good

      34

      Poor

      18

      Terible

      16

      Expert's Review generated by AI

      Having analyzed recent user feedback on Alemba Service Manager, it's evident that the product boasts several strengths. Users appreciate the dashboard view for its customization options and time ...Read more

      No Expert ai Review available for the product

      Pros and Cons

      • Provides user-friendly dashboard view with customization options.

      • Integrates well with Active Directory, offering detailed information.

      • Capable of automating ticket routing and notifications, saving time and reducing manual effort.

      • Easy reporting on incident management and service requests.

      • Lack of modern features like AI integration and knowledge base integration in older versions.

      • Some sluggish performance in the web interface.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      Customers

      Customers
      NHS

      NHS

      Daimler

      Daimler

      Sony

      Sony

      No Customers information available.

      Media and Screenshots

      Videos

      No videos available.

      video-0

      4 Videos

      Alternatives

      Alternatives
      Freshservice - Service Desk Software
      Freshservice

      4.4

      ManageEngine ServiceDesk Plus - Service Desk Software
      ManageEngine ServiceDesk Plus

      4.2

      SolarWinds Service Desk - Service Desk Software
      SolarWinds Service Desk

      4.4

      Freshservice - Service Desk Software
      Freshservice

      4.4

      EV Service Manager - Service Desk Software
      EV Service Manager

      3.9

      ManageEngine ServiceDesk Plus - Service Desk Software
      ManageEngine ServiceDesk Plus

      4.2

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      BMC Helix ITSM offers Free Trial, but Alemba Service Manager does not.

      Alemba Service Manager is designed for Large Enterprises, Medium Business and Small Business.

      BMC Helix ITSM is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both Alemba Service Manager and BMC Helix ITSM are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to Alemba Service Manager includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk, IBM Control Desk, HelpDesk, TOPdesk, Milldesk, Sitehelpdesk and Help Desk Premier.

      Some top alternatives to BMC Helix ITSM includes Freshservice, EV Service Manager, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk and ServiceNow Customer Service Management.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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      Louisville, Kentucky 40223, USA

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA