8.4
SpotScore
Top 10 13chats Alternatives 2026
Boost online sales with AI-powered chat functions.
Main Features
- Agent Scheduling
- Knowledge Database
- Offline Form
- Persistent Chat
Pricing
Starts from $13/Month, also offers free forever plan
13chats is a Live Chat Software platform with a user rating of 5.0★ based on 4 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Live Chat Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
13chats vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| 13chats Current | Live Chat Software | $13 | 5.0 ★ | ✓ Yes |
 ZoomInfo Chat | Live Chat Software | Custom pricing | No reviews | ✗ No |
 tawk.to | Live Chat Software | — | 3.9 ★ | ✗ No |
 Customerly | Live Chat Software | $24 | 4.6 ★ | ✓ Yes |
 SnapEngage | Live Chat Software | $16 | 4.4 ★ | ✓ Yes |
 WhosOn | Live Chat Software | $33 | 4.3 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top 13chats alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
8.2
SpotScore
ZoomInfo Chat
RECOMMENDED
Transform your website chats into valuable connections.
Add to compare
What is ZoomInfo Chat?
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...
Read moreCommon Features
-
Visitor Targeting
-
Transfers
-
Offline Form
+ 2 more
Unique Features
-
Shortcut Messages
-
Co-Browsing
Pricing
ZoomInfo Chat offers custom pricing plan
9.7
SpotScore
tawk.to — 3.92★
Engage with customers in real-time, effortlessly.
Add to compare
What is tawk.to?
tawk.to is a free live chat and messaging platform that lets businesses monitor and respond to customer inquiries and support tickets from a central dashboard. It includes FAQs, knowledge base articles, and quick-reply shortcuts to help teams respond faster, along with real-time visitor ...
Read moreWhat reviewers like about tawk.to
- User-friendly and cost-effective, offering easy setup and customization options.
- Provides real-time engagement with customers, valuable insights, and automation features.
- Integrates well with multiple websites, allowing smooth communication and quick responses.
Where tawk.to falls short
- Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.
- Some crashing issues reported in the Android app, while the PC version works well.
- Limited customizability for widget implementation to match website themes.
Common Features
-
Visitor Targeting
-
Video Chat
-
Transfers
+ 4 more
Unique Features
-
Shortcut Messages
-
Co-Browsing
9.0
SpotScore
Customerly — from $24 · 4.56★
Simplify customer management and boost sales with Customerly.
Add to compare
What is Customerly?
Introducing Customerly, the ultimate customer lifecycle software tailored specifically for client-facing businesses. This comprehensive tool streamlines customer management by offering support, collecting feedback, and automating key processes like routing and email marketing. With features ...
Read moreWhat reviewers like about Customerly
- Affordable software offering great value for money, including a free tier with almost all necessary features.
- Feature-rich platform with premium features like workflows and automations at a reasonable cost.
- User-friendly interface for both owners and customers, making it easy to use.
Where Customerly falls short
- Some users find Customerly to be not the easiest and most efficient tool for live chat.
- Concerns raised about the CEO's integrity and the company's commitment to promises.
- Marketplace for additional apps and connectors is limited, potentially restricting advanced functionalities.
Common Features
-
Visitor Targeting
-
Video Chat
-
Transfers
+ 3 more
Unique Features
-
Shortcut Messages
-
Co-Browsing
Pricing
Free Trial available
Starts from $24/Month when Billed Yearly, also offers free forever plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
9.3
SpotScore
SnapEngage — from $16 · 4.4★
Streamline customer engagement & boost sales with SnapEngage.
Add to compare
What is SnapEngage?
SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...
Read moreWhat reviewers like about SnapEngage
- Easy to use with proactive chat for engaging customers and boosting revenue.
- Detailed reports provide insights on visitor behavior and easy integration with Salesforce.
- Customizable features for forms and pages, aiding communication with customers.
Where SnapEngage falls short
- Issues with system integrations and outdated design can affect user experience.
- Limits on chat disconnect time can be restrictive for ongoing conversations.
Common Features
-
Visitor Targeting
-
Transfers
-
Persistent Chat
+ 3 more
Unique Features
-
Shortcut Messages
-
Co-Browsing
-
Call Me Option
Pricing
Free Trial available
Starts from $16/User/Month
8.8
SpotScore
WhosOn — from $33 · 4.31★
Build strong connections with customers through advanced chat technology.
Add to compare
What is WhosOn?
WhosOn is an intelligent live chat software that prioritizes user satisfaction for your business through proactive tracking, chatting, and engaging methods. By welcoming visitors with targeted messages and offering personalized services, WhosOn helps build a strong connection with customers. ...
Read moreWhat reviewers like about WhosOn
- Proactive visitor engagement
- Sentiment analysis
- Smart response suggestions
Where WhosOn falls short
- Limited customization options
- May lack advanced features
- Pricing can be high
Common Features
-
Visitor Targeting
-
Video Chat
-
Transfers
+ 3 more
Unique Features
-
Shortcut Messages
-
Co-Browsing
-
Call Me Option
Pricing
Free Trial available
Starts from $33/User/Month
7.7
SpotScore
iFlyChat — from $17 · 5★
Foster connections and elevate your community.
Add to compare
What is iFlyChat?
Introducing iFlyChat - the ultimate chat platform for your community. Our goal at iFlyChat is to provide businesses with powerful software that drives conversions and empowers them to soar towards success. With our innovative products, we enhance user experience by fostering interactions among ...
Read moreWhat reviewers like about iFlyChat
- Community-focused chat platform
- Enhances user interactions
- Real-time communication
Where iFlyChat falls short
- Limited advanced features
- May require technical setup
- Basic analytics
Common Features
-
Visitor Targeting
-
Video Chat
-
Persistent Chat
+ 1 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $17/Month when Billed Yearly, also offers free forever plan
9.0
SpotScore
Respond.io — from $29 · 4.62★
Streamline your business messaging for faster results.
Add to compare
What is Respond.io?
Introducing Respond.io, a comprehensive business messaging platform designed for modern companies. It streamlines communication by integrating all channels into one convenient platform. With Respond.io, marketing, sales, support, and engineering teams can collaborate seamlessly while managing ...
Read moreWhat reviewers like about Respond.io
- Great customer support and follow-up service across all platforms.
- Multichannel customer service platform, excellent for organizing and providing customer service.
- Easy access and quick results, especially effective with WhatsApp integration.
Where Respond.io falls short
- Limited workspaces available, affecting scalability for some users.
- Some users find the platform pricey, though discounts are offered.
- Limited features for advanced customizations, like WhatsApp QR code.
Common Features
-
Visitor Targeting
-
Transfers
-
Offline Form
+ 2 more
Unique Features
-
Shortcut Messages
-
Co-Browsing
Pricing
Starts from $29/Month, also offers free forever plan
8.9
SpotScore
Paldesk — from $9 · 4.55★
Effortless customer support at your fingertips.
Add to compare
What is Paldesk?
The Paldesk was designed with simplicity in mind. It is a cloud-based Help Desk software for small teams that helps to manage, improve and track customer support tickets easily. The intuitive user interface allows to answer all questions using fixed responses, which are automatically routed to ...
Read moreWhat reviewers like about Paldesk
- User-friendly interface
- Automated ticket routing
- Quick response times
Where Paldesk falls short
- Limited advanced features
- Not suitable for large teams
- Basic reporting tools
Common Features
-
Visitor Targeting
-
Transfers
-
Offline Form
+ 2 more
Unique Features
-
Shortcut Messages
-
Co-Browsing
Pricing
Free Trial available
Starts from $9/User/Month when Billed Yearly
8.6
SpotScore
Sparkcentral — 4.47★
Transform your customer service experience with Sparkcentral.
Add to compare
What is Sparkcentral?
Sparkcentral is a top-notch customer service SaaS platform designed for managing multiple asynchronous messaging channels. Our platform empowers users to handle high volumes of messages with the support of both human and virtual customer service agents. Our Automated Message Distribution (AMD) ...
Read moreWhat reviewers like about Sparkcentral
- Multi-channel support
- High message volume handling
- Automated Message Distribution
Where Sparkcentral falls short
- Complex setup process
- Limited customization options
- Higher pricing tier
Common Features
-
Visitor Targeting
-
Transfers
-
Offline Form
+ 2 more
Unique Features
-
Shortcut Messages
-
Call Me Option
Pricing
Sparkcentral offers custom pricing plan
8.3
SpotScore
SignalZen — from $25 · 4.5★
Streamlined live chat for website conversions.
Add to compare
What is SignalZen?
"SignalZen is the ultimate solution for live chat on your website, now with the added convenience of being directly connected to Slack. With easy installation and integration options for popular platforms like WordPress, Joomla, and Drupal, as well as Zapier, you can easily engage with your ...
Read moreWhat reviewers like about SignalZen
- Slack integration
- Easy installation
- Real-time engagement
Where SignalZen falls short
- Limited customization options
- May require Slack for full functionality
- Not suitable for non-Slack users
Common Features
-
Visitor Targeting
-
Transfers
-
Offline Form
+ 2 more
Unique Features
-
Shortcut Messages
-
Co-Browsing
Pricing
Free Trial available
Starts from $25/Month
Who competes with 13chats?
Across Live Chat Software, 10 products compete directly with 13chats. The strongest overlap is with ZoomInfo Chat, tawk.to and Customerly. Each is compared against 13chats on rating, pricing and feature coverage below.
Sites and apps like 13chats
Searches for "sites like 13chats" and "apps like 13chats" land on the same set of options as "13chats alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
Why we picked these 13chats alternatives
User-friendly and cost-effective, offering easy setup and customization options.
Watch for: Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.
Affordable software offering great value for money, including a free tier with almost all necessary features.
Watch for: Some users find Customerly to be not the easiest and most efficient tool for live chat.
Easy to use with proactive chat for engaging customers and boosting revenue.
Watch for: Issues with system integrations and outdated design can affect user experience.
Proactive visitor engagement
Watch for: Limited customization options
Community-focused chat platform
Watch for: Limited advanced features
Great customer support and follow-up service across all platforms.
Watch for: Limited workspaces available, affecting scalability for some users.
Why teams look for a 13chats alternative
Most teams that replace 13chats do it to get past issues like these:
- Limited advanced analytics
- Customization options may be basic
- Not suitable for large teams
- May require technical setup
The factors that matter in a 13chats alternative
Here's how these 10 live chat software alternatives stack up on the numbers: 7 offer a free tier; and iFlyChat is the highest rated at 5★ across 1 reviews.
How the ranking holds up.
Which 13chats Alternative Is Right for You?
- If you need a free or low-cost option: Customerly — offers a free plan or trial suitable for small teams.
- If user satisfaction is your top priority: iFlyChat — holds the highest user rating (5.0★) among 13chats alternatives.
- If you want a mid-range option: iFlyChat — sits in the middle of the list by rating and may fit teams with mixed requirements.
Free switching kit
Switching from 13chats? Get the migration checklist
A step-by-step live chat software migration checklist so you can move off 13chats without losing data or momentum.
- Pre-switch data & access audit
- Migration timeline and owners
- Go-live cutover checklist
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
The top-rated alternatives to 13chats for Live Chat Software are iFlyChat (5.0★), Respond.io (4.6★), Customerly (4.6★). Compare all 10 alternatives side-by-side above.
When evaluating alternatives to 13chats, prioritize: Visitor Targeting, Video Chat, Transfers, Persistent Chat, Offline Form, transparent pricing, free trial availability, and integrations with tools you already use. Use the filters above to compare by feature, budget, and team size.
For small businesses, the best Live Chat Software tools are Intercom, LiveChat, LiveAgent. Look for affordable per-seat pricing, quick setup (under 1 day), no long-term contracts, and strong onboarding support to reduce time-to-value.
13chats starts from $13 /Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.
Migration difficulty depends on how deeply 13chats is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.
13chats holds a strong rating of 5.0 and ranks well among its category peers. That said, the best tool depends on your team's size, budget, and specific feature needs.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].