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Zonka Feedback Alternatives: 9 Options Compared, Including Free (2026)

Explore 9 alternatives to Zonka Feedback — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 9 best free Zonka Feedback alternatives this year

Quick answer

For most teams, the best Zonka Feedback alternatives are Startquestion, Trustmary and Customer.guru. Startquestion leads with a SpotScore of 9.4 and a 4.76★ rating. The table compares all 9 on score, rating, and price below.

Thinking about life after Zonka Feedback? These 9 nps software free alternatives are the options most worth your time, ranked by SpotScore (real-user satisfaction and market presence), ratings, and pricing. We check every tool ourselves. The table sums them up quickly; the breakdowns below give you the reasoning.

ProductSpotScoreRatingPricingBest for
StartquestionMeasuring loyalty, not just satisfaction.9.4★★★★★ 4.76(19)Freefrom $41/moteams of all sizes
TrustmaryBuilding trust, one score at a time.9.4★★★★★ 4.59(11)Freefrom $190/moteams of all sizes
Customer.guruTransform customer feedback into business success.9.1★★★★★ 4.58(13)Freefrom $50/moteams of all sizes
SatisMeterMeasure customer satisfaction and boost loyalty.9★★★★★ 4.97(40)Freefrom $49/moteams of all sizes
SmileBackCustomer satisfaction made simple.8.9★★★★★ 4.87(40)Freefrom $83/moteams of all sizes
YesInsightsBoost customer loyalty with efficient NPS management.8.8★★★★★ 4.79(12)Freefrom $20/moteams of all sizes
Promoter NinjaEngage, empower, and elevate your sales team today!8.5★★★★★ 5FreeFree Trial · Subscriptionteams of all sizes
GrowthScoreGrow your business with customer-driven insights.8.3★★★★☆ 4.2Freefrom $19/moteams of all sizes
SurveyLabMeasure, monitor, and improve customer satisfaction with SurveyLab.—★★★★★ 4.82(38)FreeFree Trial · Subscription · Quotation Basedteams of all sizes

9.4

SpotScore

Startquestion - NPS Software

Startquestion

Measuring loyalty, not just satisfaction.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.8

19 verified reviews

Add to compare

What is Startquestion?

NPS gives an accurate measure of customer loyalty. Unlike satisfaction studies which indicate how happy user is with what receive from a company, NPS measures how likely to recommend a company to friends and colleagues. It is the next generation of customer analytics that goes beyond gauging ...

Read more about Startquestion
Free TrialTry Free →·

Startquestion offers custom pricing plan

9.4

SpotScore

Trustmary - NPS Software

Trustmary

Building trust, one score at a time.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

11 verified reviews

Add to compare

What is Trustmary?

Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social network or even a personal blog. A user's reputation is verified by NPS(Net Promoter Score) through deeplinks ...

Read more about Trustmary
Free TrialTry Free →

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9.1

SpotScore

Customer.guru - NPS Software

Customer.guru

Transform customer feedback into business success.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

13 verified reviews

Add to compare

What is Customer.guru?

Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends over time. It automates survey delivery, sends branded emails with customizable logos, and aggregates ...

Read more about Customer.guru
Free TrialTry Free →·

Customer.guru offers custom pricing plan

9.0

SpotScore

SatisMeter - NPS Software

SatisMeter

Measure customer satisfaction and boost loyalty.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

40 verified reviews

Add to compare

What is SatisMeter?

SatisMeter is a pioneering technology & multi-channel system that helps businesses to keep customers loyal through acquiring in-app feedback following the Net Promoter System. From the point your customers have encountered the value of your product, they can experience this survey as the ...

Read more about SatisMeter
Free TrialTry Free →·

SatisMeter offers custom pricing plan

8.9

SpotScore

SmileBack - NPS Software

SmileBack

Customer satisfaction made simple.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.9

40 verified reviews

Add to compare

What is SmileBack?

SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with advanced analytics and interactive dashboards. Utilize segments, filters and tags to uncover further ...

Read more about SmileBack
Free TrialTry Free →

8.8

SpotScore

YesInsights - NPS Software

YesInsights

Boost customer loyalty with efficient NPS management.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.8

12 verified reviews

Add to compare

What is YesInsights?

YesInsights is NPS software for customer success and marketing teams that need to deploy one-click surveys quickly and track satisfaction scores over time. Its CMS lets teams manage survey campaigns and route responses to a central dashboard integrated with their customer database. Conditional ...

Read more about YesInsights
Free Trial·

YesInsights offers custom pricing plan

8.5

SpotScore

Promoter Ninja - NPS Software

Promoter Ninja

Engage, empower, and elevate your sales team today!

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

Add to compare

What is Promoter Ninja?

The Promoter Ninja is an NPS engagement and productivity solution to the entire sales funnels. It is built from scratch based on customer feedbacks, real documentations and data. The NPS software application provides a dynamic way to run userr sales team with better communication, seamless ...

Read more about Promoter Ninja
Free TrialTry Free →

8.3

SpotScore

GrowthScore - NPS Software

GrowthScore

Grow your business with customer-driven insights.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.2

Add to compare

What is GrowthScore?

GrowthScore is an NPS and customer feedback platform for CX teams collecting responses across email, web forms, and chat at scale — the platform is designed for companies generating 500 or more monthly submissions. It surfaces sentiment trends and response patterns in a dashboard and exports ...

Read more about GrowthScore
Free TrialTry Free →·

GrowthScore offers custom pricing plan

SurveyLab

SurveyLab

Measure, monitor, and improve customer satisfaction with SurveyLab.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.8

38 verified reviews

Add to compare

What is SurveyLab?

SurveyLab is a survey and NPS platform for market researchers, HR teams, and customer experience managers who need to run ongoing measurement programs across diverse project types. Its drag-and-drop builder supports a wide range of question formats and can be used for academic research, ...

Read more about SurveyLab
Free TrialTry Free →·

SurveyLab offers custom pricing plan

Who competes with Zonka Feedback?

Buyers comparing Zonka Feedback usually weigh it against these 9 nps software competitors, starting with Startquestion, Trustmary and Customer.guru. Each is compared against Zonka Feedback on rating, pricing and feature coverage below.

What else works like Zonka Feedback?

Searches for "sites like Zonka Feedback" and "apps like Zonka Feedback" land on the same shortlist as "Zonka Feedback alternatives" — the 9 options below cover both, whether you want a like-for-like replacement or something lighter.

What each pick gets right

Startquestion9.4Best for teams of all sizes

Easy to use interface, making it user-friendly for beginners.

Watch for: Limited selection of advanced features and customizations.

Trustmary9.4Best for teams of all sizes

Easy to use interface with constant improvements, making it versatile and user-friendly for feedback collection.

Watch for: Lack of advanced features in the widget for website integration.

Customer.guru9.1Best for teams of all sizes

Easy to set up and use, with a simple user interface and quick survey setup.

Watch for: Limited customization options and marketplace for additional apps and connectors.

SatisMeter9Best for teams of all sizes

Easy setup and integration with data platforms, making it quick to start gathering feedback.

Watch for: Customizations and advanced features may be overwhelming for new users without proper guidance or support.

SmileBack8.9Best for teams of all sizes

Easy to use for both customers and internal users, boosting response rates.

Watch for: Some users find the simplicity of the system may limit advanced customizations.

YesInsights8.8Best for teams of all sizes

Easy-to-use interface for creating and conducting surveys quickly.

Watch for: Limited integration options and marketplace for expanding functionalities may restrict advanced features.

Promoter Ninja8.5Best for teams of all sizes

User-friendly interface

Watch for: Limited to NPS metrics

GrowthScore8.3Best for teams of all sizes

Multi-channel feedback collection

Watch for: May be too basic for large enterprises

SurveyLabBest for teams of all sizes

Survey creation is fast, with a clear interface users can pick up quickly.

Watch for: Some users reported slow loading times and difficulty locating key features.

Why teams look for a Zonka Feedback alternative

When Zonka Feedback stops fitting, it's typically for reasons such as:

  • Limited intelligence behind surveys; does not adapt based on prior responses or patterns.
  • Downloading all feedback comments in PDF format is not fully supported.

How to judge a Zonka Feedback alternative

Here's how the 9 free alternatives differ where it counts: 9 offer a free tier; paid plans run $19–$190, with GrowthScore the cheapest entry point; and SatisMeter is the highest rated at 4.97★ across 40 reviews.

How the scoring works.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Zonka Feedback are Promoter Ninja (5.0★), SatisMeter (5.0★), SmileBack (4.9★). Compare all 9 alternatives side-by-side above.

When evaluating alternatives to Zonka Feedback, prioritize: Web Widget Survey, Web Pop-up Survey, SMS Surveys, Email Surveys, Survey Builder, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Zonka Feedback starts from $24 /Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Zonka Feedback is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to pick the Zonka Feedback alternative that fits you

  • On a budget / just exploring: start with a free tier — Startquestion, Trustmary and Customer.guru let you evaluate without paying upfront.
  • If real-user ratings matter most: SatisMeter has the strongest star rating (4.97★) among the options with verified reviews.
  • Want the safest pick: Startquestion has the highest Spotsaas Score (9.4) in this list — a strong default if you're unsure.

Making the jump from Zonka Feedback

Before you cut over from Zonka Feedback, secure your data. Export it, test the import into the new tool, and make sure your core workflows carry through. Pilot on a free trial before going live, and don't close Zonka Feedback until the migration's complete.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].