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Chatwoot Alternatives: 12 Options Compared, Including Free (2026)

Explore 12 alternatives to Chatwoot, vetted by our editors with real user reviews, pricing, and feature comparisons.

12 free Chatwoot alternatives, ranked at a glance

Quick answer

The most popular free live chat software alternatives to Chatwoot are Giosg, Customerly and ProProfs Chat. Giosg tops the ranking with a SpotScore of 9.2 and 4.64★ from users. Compare all 12 on score, rating, and pricing below.

There's no single best tool for everyone, so if Chatwoot falls short on cost, features, or ease of use, look here. These 12 live chat software free alternatives lead the field, ranked by SpotScore (a blend of real-user satisfaction and market presence), ratings, and pricing. Compare them quickly in the table, then read each profile.

ProductSpotScoreRatingPricingBest for
GiosgBoost conversions and delight customers with Giosg.9.2★★★★★ 4.64(11)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
CustomerlySimplify customer management and boost sales with Customerly.9★★★★★ 4.56(17)Freefrom $24/moteams of all sizes
ProProfs ChatStreamline chat support and increase customer engagement.8.9★★★★☆ 4.45(70)Freefrom $10 /User/Monthteams of all sizes
ChatraEffortlessly connect with customers in real time.8.8★★★★★ 4.5(20)Freefrom $15 /User/Monthteams of all sizes
HappyFox ChatEfficiently connect and convert with HappyFox Chat.8.8★★★★☆ 4.34(102)Freefrom $29/mosmall & mid-size businesses
LiveChatStreamline customer support and boost satisfaction with LiveChat.9.8★★★★☆ 4.35(791)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
LiveAgentConnect with your customers on all channels.9.8★★★★★ 4.67(870)FreeFree Trial · Freemium · Subscriptionteams of all sizes
CrispTransforming customer conversations, one click at a time.9.7★★★★☆ 4.47(140)FreeFree Trial · Freemium · Subscriptionsmall & mid-size businesses
JivoChatConnect and convert with JivoChat.9.6★★★★☆ 3.93(92)FreeFree Trial · Freemium · Subscriptionteams of all sizes
BirdEyeManage your reputation like a pro.9.6★★★★★ 4.93(1957)FreeFree Trial · Quotation Basedteams of all sizes
FreshchatUpgrade your customer service with intelligent messaging.9.5★★★★☆ 4.45(630)FreeFree Trial · Freemium · Subscriptionteams of all sizes
OlarkConnect with customers. Streamline communication. Boost conversions.9.4★★★★☆ 4.31(250)FreeFree Trial · Quotation Basedteams of all sizes

9.2

SpotScore

Giosg - Live Chat Software

Giosg

Boost conversions and delight customers with Giosg.

Best for: SMB teams · Mid-market · Enterprise

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What is Giosg?

Giosg is a live chat platform with AI-powered lead identification tools that connect sales, marketing, and customer support teams across a single customer journey. It personalizes visitor interactions, helps teams focus on warm leads, and tracks metrics like customer lifetime value (CLV) and ...

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Free Trial·

Giosg offers custom pricing plan

9.0

SpotScore

Customerly - Live Chat Software

Customerly

Simplify customer management and boost sales with Customerly.

Best for: SMB teams · Mid-market · Enterprise

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What is Customerly?

Introducing Customerly, the ultimate customer lifecycle software tailored specifically for client-facing businesses. This comprehensive tool streamlines customer management by offering support, collecting feedback, and automating key processes like routing and email marketing. With features ...

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Free Trial

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Reach in-market buyersRank above rivals2M+ buyers a year

8.9

SpotScore

ProProfs Chat - Live Chat Software

ProProfs Chat

Streamline chat support and increase customer engagement.

Best for: SMB teams · Mid-market · Enterprise

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What is ProProfs Chat?

ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representatives can learn from experienced ones, while customizable chat windows and ...

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Free Trial·

ProProfs Chat offers custom pricing plan

8.8

SpotScore

Chatra - Live Chat Software

Chatra

Effortlessly connect with customers in real time.

Best for: SMB teams · Mid-market · Enterprise

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What is Chatra?

Introducing Chatra, the ultimate live chat solution that streamlines conversations and makes customer communication effortless. With advanced features like Intelligent Chat Distribution and saved conversations, you can provide a personalized touch to your interactions with customers. Never keep ...

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Free Trial

8.8

SpotScore

HappyFox Chat - Live Chat Software

HappyFox Chat

Efficiently connect and convert with HappyFox Chat.

Best for: SMB teams · Mid-market

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What is HappyFox Chat?

Introducing HappyFox Chat - the ultimate live chat software for enhancing lead generation. With its powerful features, this tool allows you to initiate customer conversations and address complaints in a more efficient and effective manner. It also offers live chat integration with various ...

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Free Trial

9.8

SpotScore

LiveChat - Live Chat Software

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

Best for: SMB teams · Mid-market · Enterprise

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What is LiveChat?

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

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Free Trial·

Starts from $16/User/Month when Billed Yearly

9.8

SpotScore

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

Best for: SMB teams · Mid-market · Enterprise

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What is LiveAgent?

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

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Free Trial·

Starts from $15/User/Month, also offers free forever plan

9.7

SpotScore

Crisp - Live Chat Software

Crisp

Transforming customer conversations, one click at a time.

Best for: SMB teams · Mid-market

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What is Crisp?

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

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Free Trial·

Starts from $25/User/Month, also offers free forever plan

9.6

SpotScore

JivoChat - Live Chat Software

JivoChat

Connect and convert with JivoChat.

Best for: SMB teams · Mid-market · Enterprise

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What is JivoChat?

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...

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Free Trial·

Starts from $13/User/Month when Billed Yearly, also offers free forever plan

9.6

SpotScore

BirdEye - Reputation Management Software

BirdEye

Manage your reputation like a pro.

Best for: SMB teams · Mid-market · Enterprise

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What is BirdEye?

BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of their reputation. BirdEye makes it easy to proactively monitor online ...

Read more about BirdEye
Free Trial·

BirdEye offers custom pricing plan

9.5

SpotScore

Freshchat - Live Chat Software

Freshchat

Upgrade your customer service with intelligent messaging.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Freshchat?

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...

Read more about Freshchat
Free Trial·

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.4

SpotScore

Olark - Live Chat Software

Olark

Connect with customers. Streamline communication. Boost conversions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Olark?

Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging, comprehensive visitor insights, and custom pre-chat surveys. Keep track ...

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Free Trial·

Olark offers custom pricing plan

Chatwoot vs its closest competitors

Buyers comparing Chatwoot usually weigh it against these 12 live chat software competitors, starting with Giosg, Customerly and ProProfs Chat. Each is compared against Chatwoot on rating, pricing and feature coverage below.

Tools similar to Chatwoot

Searches for "sites like Chatwoot" and "apps like Chatwoot" land on the same set of options as "Chatwoot alternatives" — the 12 options below cover both, whether you want a like-for-like replacement or something lighter.

Why each tool is in the running

Giosg9.2Best for teams of all sizes

Easy to deploy and use, with simple modification and creation of bots.

Watch for: Complexity for newcomers without proper support when utilizing the richness of features and customizations.

Customerly9Best for teams of all sizes

Affordable software offering great value for money, including a free tier with almost all necessary features.

Watch for: Some users find Customerly to be not the easiest and most efficient tool for live chat.

ProProfs Chat8.9Best for teams of all sizes

Predefined messages for efficiency

Watch for: Limited integrations

Chatra8.8Best for teams of all sizes

Effortless customer communication

Watch for: Limited customization options

HappyFox Chat8.8Best for small & mid-size businesses

Lead generation enhancement

Watch for: Limited customization options

LiveChat9.8Best for teams of all sizes

Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.

Watch for: Limited number of active accounts, hindering flexibility during certain periods of high volume.

LiveAgent9.8Best for teams of all sizes

Multi-channel support across channels

Watch for: Can be overwhelming for new users

Crisp9.7Best for small & mid-size businesses

Responsive and helpful customer support team, providing prompt assistance and solutions.

Watch for: Some users experienced complexities when navigating through various options, indicating potential navigation challenges.

JivoChat9.6Best for teams of all sizes

Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.

Watch for: Poor customer support with delayed responses and unresolved issues, impacting user satisfaction and experience.

BirdEye9.6Best for teams of all sizes

Exceptional support team that guides users step-by-step and ensures they feel in control.

Watch for: The richness of features may be overwhelming for new users without adequate support.

Freshchat9.5Best for teams of all sizes

User-friendly interface for smooth customer interactions.

Watch for: Occasional glitches may disrupt the system flow.

Olark9.4Best for teams of all sizes

Straightforward and easy to use interface, facilitating quick setup and adoption for both users and customers.

Watch for: Lack of advanced features and integrations, limiting functionalities for advanced users/organizations.

Why teams look for a Chatwoot alternative

Before comparing options, it helps to name why teams leave Chatwoot in the first place:

  • May require technical setup
  • Limited customization options
  • Pricing may be high for small businesses
  • Basic analytics

What to look at before switching from Chatwoot

Here's the data-driven picture across all 12 live chat software free alternatives: 12 offer a free tier; paid plans run $10–$29, with ProProfs Chat the cheapest entry point; and BirdEye is the highest rated at 4.93★ across 1957 reviews.

Behind the order.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Chatwoot are BirdEye (4.9★), LiveAgent (4.7★), Giosg (4.6★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to Chatwoot, prioritize: Visitor Targeting, Transfers, Shortcut Messages, Knowledge Database, Co-Browsing, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply Chatwoot is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Choosing the best Chatwoot alternative for your goals

  • On a budget / just exploring: start with a free tier — Giosg, Customerly and ProProfs Chat let you evaluate without paying upfront.
  • If real-user ratings matter most: BirdEye has the strongest star rating (4.93★) among the options with verified reviews.
  • Want the safest pick: Giosg has the highest Spotsaas Score (9.2) in this list — a strong default if you're unsure.

The switch from Chatwoot

A low-stress switch from Chatwoot starts with exporting your data and confirming the new tool imports it. Check feature parity for your real workflows, run a short pilot, and keep Chatwoot active until the move is finished. The free tiers above let you trial first.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].