Enterprise Wiki Software Glossary: Key Terms & Concepts

Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most basic form, an address book or an Excel or Google s...read more

Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is described in project documentation, prepared at the ...read more

Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product. From product planning to installation, training,...read more

The process of recording and tracking hours spent and expenses related to projects is known as time and expense. Multiple timesheet and expense views and configurable work time, overtime, ...read more

A system or process for capturing, tracking and storing electronic documents such as PDFs, word processing files, and digital photographs of paper-based content is known as document manage...read more

The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all part of the process. Persons can use task manager...read more

The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons interacting via a chat-enabled service or softwar...read more

Material management is the end-to-end acquiring, designing, processing, and distributing of content. It is a set of methods and technologies that make it easier to collect, handle, and tra...read more

Status tracking is a method of accurately locating an object in transit from point A to point B using a decentralized and digital location like a laptop or smartphone. The tracking informa...read more

Kanban Board is a powerful project management tool that helps teams to visualize their work and optimize their workflow. It is based on the Japanese Kanban method, which focuses on continu...read more

Idea management is a structured method of producing, capturing, discussing, enhancing, organizing, analyzing, and prioritizing valuable insight or alternative thinking that would not have ...read more

Issue management is the method of identifying and resolving problems. For example, employee or vendor issues, technology failures, and supply shortages can all derail your project. You ris...read more

The most effective technique to manage the timeline factor is to track milestones. Effective project planning concentrates on the most critical deliverables, with tasks outlining how the w...read more

Project planning is a subset of project management, and it refers to the use of schedules such as Gantt charts to plan and track progress within a project. Manual project planning or the u...read more

A requirement is a need or expectation from a stakeholder that a product, service, or solution must satisfy to be useful. Requirements are often communicated as business rules and should b...read more