9.8
Spot Score
RepairShopr Review: Is It The Right Auto Repair Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Starts from $60 / month when yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for RepairShopr
RepairShopr is a comprehensive auto repair software solution ideal for shop owners and service advisors in small to medium-sized automotive service businesses. With a 4.5/5 rating from 25 reviews, it is broadly validated by users who appreciate its functionality and integration capabilities.
Users highlight its smooth integration with payment processing, billing, ticketing, and customer management, which simplifies operations significantly. The platform's wide range of third-party app integrations further enhances its utility, making it a versatile tool for auto repair shops. However, new users might find the customization options and feature richness overwhelming without adequate training.
Quick facts about RepairShopr
What is RepairShopr?
RepairShopr is auto repair software for small independent shops: No multi-user restrictions or complicated licensing, just cheap enterprise-class repairs from a local garage with friendly service. RepairShopr makes business more efficient and profitable by making it easy for user to do everything from perform estimate repairs, to accept credit cards, provide loaner cars and even offer a shuttle service to take customers home when repairs are not done on the spot.
Pricing
Starts from $60 / month when yearly
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
RepairShopr Software Demo
RepairShopr was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider RepairShopr
- Use cases
- Independent auto repair shops, Small automotive service businesses, Auto repair customer management
- Team types
- Shop owners, Service advisors
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose RepairShopr
Integration of payment processing, billing, ticketing, and customer management in one platform
Wide range of third-party app integrations
User-friendly interface with detailed reporting capabilities
Is RepairShopr right for you?
Best for small independent auto repair shops needing integrated management tools.
Choose RepairShopr if
- You run a small to mid-sized independent auto repair shop with up to 500 employees.
- You want an all-in-one platform combining payment processing, billing, ticketing, and customer management.
- You need features like loaner car and shuttle service management without complicated licensing.
Consider alternatives if
- Your business requires deep QuickBooks Desktop or extensive payroll system integrations.
- You prefer highly customizable workflows and advanced features without a learning curve.
What buyers should know before shortlisting RepairShopr
RepairShopr stands out as a comprehensive solution for tech business management, seamlessly integrating payment processing, ticketing, invoicing, and customer tracking in one platform. Users appreciate the streamlined interface and the ability to generate reports, send invoices, and manage customer relationships efficiently.
While RepairShopr offers a free version and valuable features like automated follow-up emails and barcode scanning, some users have cited limitations in integrations with QuickBooks Desktop and the lack of backup options. Additionally, a few users mentioned issues with print functionality, particularly when syncing with QuickBooks.
However, overall, RepairShopr receives praise for its all-in-one functionality and continuous updates to enhance user experience. The software's flexibility, affordability, and strong support team make it a top choice for businesses looking to streamline operations and improve client management.
With ongoing development and a range of features for ticketing, inventory management, and customer communication, RepairShopr remains a reliable tool for businesses seeking a holistic CRM solution.
RepairShopr pros and cons
- RepairShopr pros
Integration of payment processing, billing, ticketing, and customer management in one platform
Wide range of third-party app integrations
User-friendly interface with detailed reporting capabilities
- RepairShopr cons
Limited support for key integrations such as QuickBooks Desktop and payroll
Customization and feature richness can overwhelm new users without training
Ready to try it?
Get started with RepairShopr
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare RepairShopr side-by-side with top Auto Repair Software alternatives.
What is the pricing of RepairShopr?
RepairShopr Pricing Plans
Starter
$70
/month
75 Tickets & Invoices / Month
One Location
1 User Account
Outbound Emails
Field Jobs
Show more +
Repair Shop
$140
/month
Unlimited Tickets & Invoices / Month
One Location
10 User Account
Outbound Emails
Field Jobs
Show more +
Big Chain
$150
Per Location Per Month
Unlimited Tickets & Invoices / Month
2+ Locations
10 User Account
Outbound Emails
Field Jobs
Show more +
RepairShopr reviews and ratings
Buyer sentiment
Overall positive sentiment highlights ease of use and integration capabilities, tempered by concerns over limited integrations and some feature limitations.
What buyers like
- Ease of use
- Integration with payment and customer management
- Detailed reporting
Common complaints
- Limited integrations (QuickBooks Desktop, payroll)
- Complexity for new users
What users are saying
NM
Nikolas M
10/04/19
Excellent All in one tech business management tool
What do you like best? Integrates in payment processing, billing, ticketing, and customer management all under one roof What do you dislike? ...
Read more
JG
Joseph G
10/01/19
Great all-in-one solution
What do you like best? It really is great that RepairShopr integrates PSA, invoicing, tickets, and much more. Clients can go on their portal and pay ...
Read more
A
Anonymous
07/24/19
repairShopr
What do you like best? It is allow to Tickets that are trackable for each customer profile. it is automatically personalization customer follow-up ...
Read more
A
Anonymous
07/01/19
Flexible repair shop CRM software
What do you like best? I like that I can get to my data anyplace, particularly can finish tickets nearby and complete everything before returning ...
Read more
A
Anonymous
05/26/19
A system that provides an improvement for your sales
What do you like best? This system is very simple to use, thanks to the fact that it has a very friendly interface that allows you to edit and create ...
Read more
A
Anonymous
05/14/19
The system that makes my business grow.
What do you like best? I really like to be able to count and access information in order to see the performance of my business before arriving at the ...
Read more
What are the features of RepairShopr?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
An invoice and a bill are documents that convey the same information about the amount owing for the sale of goods or services. Still, a comp…
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Your customers and agents can meet in the forum and help each other solve problems. Every forum post is converted to a ticket. Your customer…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Customer tracking is a vital feature of any software designed for businesses. It is a powerful tool that allows companies to gather and anal…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
The process of procuring, maintaining, utilizing, and distributing a company's inventory is referred to as inventory management. This compri…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Mobile Responsive is a revolutionary software feature that has completely transformed the way websites and applications are accessed and vie…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
Connected Business's Multi-Location Accounting function helps businesses with many locations or branches to keep track of their financials p…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Referral tracking entails gathering information throughout the entire referral process, from a customer registering to become a referrer to…
Report generation allows you to extract all of the information you require from the database and show it online or export it in various form…
Sales Tracking is an essential feature that is used by businesses to monitor their sales activities and performance. It is a process that in…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Service history tracking is a feature that allows users to keep track of the maintenance and service records of their equipment or assets. T…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Website integration refers to the process of connecting and incorporating external websites or software applications with an existing websit…
RepairShopr security and data handling
Key compliance certifications and security features for IT and security teams evaluating RepairShopr.
Certifications
Developer & data
Alternatives to RepairShopr
RepairShopr Support Options
Frequently Asked Questions About RepairShopr
Common questions buyers ask before choosing RepairShopr.
RepairShopr is a Auto Repair Software. RepairShopr offers Billing and Invoicing, Contact Management, Live Chat, Report Generation, Inventory Management and many more functionalities.
RepairShopr is a strong fit if: You run a small to mid-sized independent auto repair shop with up to 500 employees.; You want an all-in-one platform combining payment processing, billing, ticketing, and customer management.. Consider alternatives if: Your business requires deep QuickBooks Desktop or extensive payroll system integrations.; You prefer highly customizable workflows and advanced features without a learning curve..
Buyers commonly note the following limitations of RepairShopr: Limited support for key integrations such as QuickBooks Desktop and payroll; Customization and feature richness can overwhelm new users without training; Printing features can be slow or lack functionality.
Some top alternatives to RepairShopr includes Apptivo, Deskero, HelpDesk, CRMdesk and BoldDesk.
RepairShopr offers Subscription pricing model
The starting price of RepairShopr is $60/month when yearly
Ready to try it?
Get started with RepairShopr
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].