Conversational Marketing Software Features

Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most basic form, an address book or an Excel or Google s...read more

Appointment scheduling is a vital feature of software that allows users to efficiently manage their appointments and schedule time slots for meetings, events, or other activities. It provi...read more

Video conferencing is a technology that allows individuals in different places to have face-to-face meetings without going to the same place. This technology is beneficial for business use...read more

Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or video-based chat that team members utilize to comm...read more

Importing involves adding your previous contacts to your phone after a reset, whereas exporting entails updating your backup contact list. Contacts are one of the most challenging objects ...read more

A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps, or in-app by rating the agent's performance an...read more

Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels such as FAQs, knowledge bases, forums, online com...read more

With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access, the support agent might quickly identify the i...read more

Campaign management includes planning, execution, tracking, and analysis of direct marketing initiatives. These responsibilities include the entire lifetime of a marketing campaign, from c...read more

The ability to link site engagements to metrics on who has interacted with your campaigns is conversion tracking. You can track conversions to see how often your advertising leads to real-...read more

Alert Notifications are an essential feature of software that provide users with real-time updates and important information. These notifications serve as a way to keep users informed and ...read more

Multi-channel messaging entails sending customized material to customers via text messages, emails, push alerts, social media, and online browsers. It's not to be mistaken with multi-chann...read more

Customer engagement is a metric that measures how well a company interacts with its consumers at all points in their lives. Customers may help brands create and strengthen a 'human-to-huma...read more

A Customer Account is a single, centralized location where you can manage all of your customers' billing information, including company and contact information, payment terms, and preferre...read more

A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives, as well as provide insight into what they can ...read more