Customer Portal
A customer portal is a website that allows current customers to access services and information. It's usually safe and confidential, and it requires authentication. Account information, payment details, case data, account history, downloadable digital files, access to support mechanisms, and the ability for customers to post information may all be found there. A customer portal is a digital information hub and exchange mechanism between a corporation or organization and its customers. Customer portals are critical to customer service since today's customers anticipate some self-service capabilities. They are becoming more tech-savvy and capable of doing independent information searches. In general, they have high expectations for customer service.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
