Zendesk Talk vs LeadDesk vs AroundDeal vs ZoomInfo Engage Comparison
Zendesk Talk
Starting at $9 /User/Month
- Free Trial
- Individuals
- Large Enterprises
Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for call center teams or help desk…
LeadDesk
Starting at Contact for pricing
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Introducing LeadDesk, the ultimate call center software designed to boost sales and improve customer service. With its auto and predictive dialer modes, you can triple your outbound calling volume and increase revenue. S…
AroundDeal
Starting at Contact for pricing
- Large Enterprises
- Medium Business
AroundDeal is the ultimate tool for B2B marketing initiatives. Our extension helps you quickly and accurately identify leads necessary to close deals faster. We provide you with a list of high-quality, high-value prospec…
ZoomInfo Engage
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing ZoomInfo Engage, the ultimate solution for B2B sales engagement. With advanced features like CRM and inbox integration, this software ensures seamless workflow management. Boost your sales team's productivity…
LeadDesk leads on user satisfaction with a 4.3-star rating across 6 reviews.
Zendesk Talk vs LeadDesk vs AroundDeal vs ZoomInfo Engage — at a glance
| Feature | Zendesk Talk | LeadDesk | AroundDeal | ZoomInfo Engage |
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| Rating | 4.3 / 5 | 4.3 / 5 | 4.5 / 5 | 4.3 / 5 |
| Reviews | 39 | 6 | 124 | 388 |
| Starting price | $9 /User/Month | Contact for pricing | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes | No | No |
| Free version | No | No | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Sales Engagement Software | Sales Intelligence Software | Sales Engagement Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android |
| API | Available | Available | — | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | GDPR | — | SOC 2, GDPR |
| Data residency | Global | US | US | US |
Key differences between Zendesk Talk and LeadDesk
- Pricing: Zendesk Talk starts at $9 /User/Month. LeadDesk pricing is not publicly listed.
- Target audience: Zendesk Talk is built for Individuals and Large Enterprises, while LeadDesk targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: LeadDesk scores higher with a 4.3-star average.
- Deployment: Zendesk Talk supports SaaS/Web/Cloud; LeadDesk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Zendesk Talk vs LeadDesk vs AroundDeal vs ZoomInfo Engage — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for Zendesk users needing integrated, flexible call center solutions.
- You use Zendesk and want seamless integration with your support platform.
- Your team requires efficient call routing and automated responses to optimize workflows.
- You need robust analytics and reporting to monitor call metrics and agent performance.
- You are a very small team (under 50 employees) seeking a simple phone solution.
- You require highly customized or advanced telephony features beyond Zendesk’s ecosystem.
Freelancers / Consultants, Large Enterprises, Medium Business
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Zendesk Talk typically suits Individuals and Large Enterprises. LeadDesk tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for ... Read More about Zendesk Talk | Introducing LeadDesk, the ultimate call center software designed to boost sales and improve customer service. With its auto and predictive dialer modes, you can triple your outbound calling ... Read More about LeadDesk | AroundDeal is the ultimate tool for B2B marketing initiatives. Our extension helps you quickly and accurately identify leads necessary to close deals faster. We provide you with a list of ... Read More about AroundDeal | Introducing ZoomInfo Engage, the ultimate solution for B2B sales engagement. With advanced features like CRM and inbox integration, this software ensures seamless workflow management. Boost ... Read More about ZoomInfo Engage |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | 9.0/10 | 8.3/10 | Not Available | 8.5/10 |
User RatingsBased on verified Spotsaas reviews | ||||
Best Company Size | 50 to 500 employeesMedium Business | — | — | — |
Get pricing help | Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Customer Engagement: Zendesk Talk lets your team connect with customers through voice, chat, and email, creating personalized interactions that build genuine relationships.
- Streamlined Operations: With features like call routing and automated responses, Zendesk Talk helps managers optimize their teams' workflows. This means less time juggling tasks and more focus on delivering exceptional service.
- Comprehensive Analytics: As an administrator, you'll appreciate the reporting tools that provide insights into call metrics and agent performance. This data helps you identify trends and make informed decisions for continuous improvement.
No key benefits available yet.
No key benefits available yet.
No key benefits available yet.
Best fit
- 50 to 500 employees
- Customer Service, E-commerce, SaaS, Telecommunications, and Healthcare
- Customer Support Representatives, Support Managers, IT Helpdesk Staff, and Operations Managers
No best-fit guidance available yet.
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users might consider alternatives to Zendesk Talk due to budget constraints, as some alternatives offer comparable features at a lower price point, making them appealing for small to mid-sized businesses.
- The need for specific integrations can drive users to seek alternatives, especially if they require compatibility with niche software or existing systems that Zendesk Talk may not support effectively.
- Some businesses may prioritize advanced analytics and reporting capabilities that better suit their operational needs, leading them to explore options with more robust data insights than what Zendesk Talk provides.
No alternatives guidance available yet.
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Zendesk Talk, LeadDesk, AroundDeal and ZoomInfo Engage Compare on Features?
Total Features | 10 Features | 11 Features | 5 Features | 12 Features |
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Unique Features | No unique features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare Zendesk Talk, LeadDesk, AroundDeal and ZoomInfo Engage on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Zendesk Talk vs LeadDesk vs AroundDeal User Reviews & Rating Comparison
User Ratings | 4.3 (based on 39 reviews) | 4.3 (based on 388 reviews) | ||
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Rating Distribution | ||||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate Zendesk Talk for its integration and workflow optimization but note concerns about pricing transparency and feature depth. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 6 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 154 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 388 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Edenred  Telenor  Fjordkraft | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. |
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Videos |  1 Videos |  4 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Sales Engagement Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zendesk Talk or LeadDesk?
- LeadDesk edges out the other on user ratings (4.3 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zendesk Talk and LeadDesk offer a free trial?
- Yes, both Zendesk Talk and LeadDesk offer a free trial.
- What is the starting price of Zendesk Talk vs LeadDesk?
- Zendesk Talk starts at $9 /User/Month. LeadDesk starts at Contact for pricing.
- What are the top alternatives to Zendesk Talk?
- Top alternatives to Zendesk Talk include Nextiva, TalkDesk, uContact, HoduCC, Call Center Studio.
- What are the top alternatives to LeadDesk?
- Top alternatives to LeadDesk include AroundDeal, ZoomInfo Engage, Tapdesk, Sales Desk, Call Center Studio.