InvGate Service Desk vs SolarWinds Service Desk Comparison
InvGate Service Desk
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Invgate Service Desk is a powerful, yet easy to use Service Desk Software that provides an end-to-end solution for supporting customers and processes. With its flexible Service Desk module, e-ticketing, helpdesk, invento…
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools…
InvGate Service Desk leads on user satisfaction with a 4.6-star rating across 13 reviews.
SpotSaaS Analysis
InvGate Service DeskSolarWinds Service Desk
The core difference between InvGate Service Desk and SolarWinds Service Desk lies in their focus; InvGate offers a highly customizable service desk with integrated inventory management, while SolarWinds emphasizes streamlined incident management with self-help features. Ideal buyers for InvGate are mid-to-large IT teams seeking tailored solutions, whereas SolarWinds is best for those wanting to enhance customer self-service and improve incident tracking.
- Best for mid-to-large IT teams - Flexible, end-to-end service desk solutions - Integrated inventory management - Highly customizable reporting - Suitable for organizations with specific needs - No listed pricing
- Best for IT teams needing streamlined management - Focus on self-help technology - Strong incident tracking capabilities - Timely service delivery tools - Reduces support load for IT teams - Priced at $19
InvGate Service Desk vs SolarWinds Service Desk — at a glance
| Feature | InvGate Service Desk | SolarWinds Service Desk |
|---|---|---|
| Rating | 4.6 / 5 | 4.4 / 5 |
| Reviews | 13 | 1,874 |
| Starting price | Contact for pricing | $19 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | US | US |
Key differences between InvGate Service Desk and SolarWinds Service Desk
- Pricing: SolarWinds Service Desk starts at $19 /User/Month. InvGate Service Desk pricing is not publicly listed.
- User satisfaction: InvGate Service Desk scores higher with a 4.6-star average.
- Deployment: InvGate Service Desk supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac; SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
InvGate Service Desk vs SolarWinds Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for mid-to-large IT teams needing flexible, end-to-end service desk solutions.
- You require integrated inventory management within your service desk workflow.
- Your organization values highly customizable reporting tailored to specific needs.
- You manage IT service, customer support, or internal helpdesk operations with 50+ employees.
- You are a very small business with minimal IT support requirements.
- You need transparent, publicly available pricing for quick procurement decisions.
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
InvGate Service Desk: Best for mid-to-large IT teams needing flexible, end-to-end service desk solutions. SolarWinds Service Desk: Best for IT teams needing streamlined incident and service management with self-help features.
Description | Invgate Service Desk is a powerful, yet easy to use Service Desk Software that provides an end-to-end solution for supporting customers and processes. With its flexible Service Desk module, ... Read More about InvGate Service Desk | SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More about SolarWinds Service Desk |
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Entry Level Pricing |
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Free Trial Availability | ||
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare InvGate Service Desk and SolarWinds Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
InvGate Service Desk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of use and comprehensive features, tempered by concerns over pricing transparency and setup complexity. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Toyota  Mc Donalds  PWC | No Customers information available. |
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Media and Screenshots
Screenshots |  6 Screenshots |  6 Screenshots |
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Videos |  3 Videos |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, InvGate Service Desk or SolarWinds Service Desk?
- InvGate Service Desk edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do InvGate Service Desk and SolarWinds Service Desk offer a free trial?
- Yes, both InvGate Service Desk and SolarWinds Service Desk offer a free trial.
- What is the starting price of InvGate Service Desk vs SolarWinds Service Desk?
- InvGate Service Desk starts at Contact for pricing. SolarWinds Service Desk starts at $19 /User/Month.
- What are the top alternatives to InvGate Service Desk?
- Top alternatives to InvGate Service Desk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.