ServicePRO vs SolarWinds Service Desk Comparison
ServicePRO
Starting at $22 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointment…
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools…
SolarWinds Service Desk leads on user satisfaction with a 4.4-star rating across 1,874 reviews.
SpotSaaS Analysis
ServicePROSolarWinds Service Desk
The core difference lies in ServicePRO's unspecified target audience and features, while SolarWinds Service Desk is tailored for IT teams in medium to large companies seeking efficient incident management and self-service capabilities. Ideal buyers for ServicePRO remain unclear, whereas SolarWinds Service Desk is best suited for IT departments in organizations with 51 or more employees.
Who should pick which
- Unspecified target audience:
- Unspecified features:
- Price: $22
- No specific use case provided:
- Lacks competitive advantages:
- No company size recommendations:
- Best for IT teams:
- Supports 51-500 and 500+ employees:
- Price: $19
- Strong incident tracking capabilities:
- Empowers customers with self-help technology:
- Timely service delivery tools:
ServicePRO vs SolarWinds Service Desk — at a glance
| Feature | ServicePRO | SolarWinds Service Desk |
|---|---|---|
| Rating | 3.9 / 5 | 4.4 / 5 |
| Reviews | 27 | 1,874 |
| Starting price | $22 /User/Month | $19 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | US | US |
Key differences between ServicePRO and SolarWinds Service Desk
- Pricing: ServicePRO starts at $22 /User/Month, while SolarWinds Service Desk starts at $19 /User/Month.
- User satisfaction: SolarWinds Service Desk scores higher with a 4.4-star average.
- Deployment: ServicePRO supports SaaS/Web/Cloud, Mobile - Android; SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
ServicePRO vs SolarWinds Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Free PDF comparison
Download this ServicePRO vs SolarWinds Service Desk comparison
Get the full side-by-side as a PDF — these picks plus the top Service Desk Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
ServicePRO typically suits Large Enterprises and Medium Business. SolarWinds Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More about ServicePRO | SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More about SolarWinds Service Desk |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability | ||
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
Compare ServicePRO and SolarWinds Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
|
|
Pricing Page |  |  |
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✓ Yes |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
ServicePRO User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 11 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Veale Wasbrough Vizards  The Withlacoochee River Electric Cooper  The Pennine Acute Hospitals NHS | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  1 Screenshots |  6 Screenshots |
|---|---|---|
Videos |  3 Videos |  1 Videos |
Top Alternatives to ServicePRO and SolarWinds Service Desk in 2026
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Service Desk Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ServicePRO or SolarWinds Service Desk?
- SolarWinds Service Desk edges out the other on user ratings (4.4 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ServicePRO and SolarWinds Service Desk offer a free trial?
- Yes, both ServicePRO and SolarWinds Service Desk offer a free trial.
- What is the starting price of ServicePRO vs SolarWinds Service Desk?
- ServicePRO starts at $22 /User/Month. SolarWinds Service Desk starts at $19 /User/Month.
- What are the top alternatives to ServicePRO?
- Top alternatives to ServicePRO include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.