ProProfs Survey Maker vs SmileBack Comparison
ProProfs Survey Maker
Starting at $7 /Month
- Free Trial
- Large Enterprises
- Medium Business
ProProfs Survey Maker is an online survey tool for customer experience, HR, and marketing teams that need to build multilingual surveys optimized for web and mobile without developer help. It includes a library of profes…
SmileBack
Starting at $83 /Month
- Free Trial
- Large Enterprises
- Medium Business
SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with advanced analytics and interactive…
SmileBack leads on user satisfaction with a 4.9-star rating across 30 reviews.
ProProfs Survey Maker vs SmileBack — at a glance
| Feature | ProProfs Survey Maker | SmileBack |
|---|---|---|
| Rating | 4.4 / 5 | 4.9 / 5 |
| Reviews | 44 | 30 |
| Starting price | $7 /Month | $83 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — |
| Support modes | Business Hours, Online | Online |
| Certifications | GDPR | GDPR |
| Data residency | US | US |
Key differences between ProProfs Survey Maker and SmileBack
- Pricing: ProProfs Survey Maker starts at $7 /Month, while SmileBack starts at $83 /Month.
- User satisfaction: SmileBack scores higher with a 4.9-star average.
- Deployment: ProProfs Survey Maker supports SaaS/Web/Cloud; SmileBack supports SaaS/Web/Cloud.
ProProfs Survey Maker vs SmileBack — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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ProProfs Survey Maker vs SmileBack: Biggest differences
Start here before you go deeper into features.
Best for customizable, multi-lingual surveys in small to medium businesses.
- You need extensive branding and personalization options for surveys.
- Your team requires multi-lingual support optimized for various devices.
- You want an intuitive, user-friendly interface for easy survey creation.
- Your organization depends on extensive third-party software integrations.
- You require advanced, stable mobile survey management features.
Best for simple, real-time customer satisfaction feedback in small to medium businesses.
- You need an easy-to-use platform that boosts customer response rates with clickable face feedback.
- You want quick setup and intuitive dashboards for immediate insights without complex configuration.
- Your focus is on customer support or service teams collecting ticket feedback and monitoring satisfaction.
- Your organization requires advanced survey customization beyond basic feedback options.
- You need extensive integrations with other enterprise software tools for complex workflows.
ProProfs Survey Maker: Best for customizable, multi-lingual surveys in small to medium businesses. SmileBack: Best for simple, real-time customer satisfaction feedback in small to medium businesses.
Description | ProProfs Survey Maker is an online survey tool for customer experience, HR, and marketing teams that need to build multilingual surveys optimized for web and mobile without developer help. ... Read More about ProProfs Survey Maker | SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More about SmileBack |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | Not Available | 8.9/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do ProProfs Survey Maker and SmileBack Compare on Features?
Total Features | 11 Features | 16 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ProProfs Survey Maker and SmileBack on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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ProProfs Survey Maker vs SmileBack: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
ProProfs Survey Maker vs SmileBack Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
ProProfs Survey Maker User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the tool's customization and ease of use but note issues with integrations and mobile usability. What buyers like
Common complaints
| Buyer sentiment Users highly appreciate SmileBack’s ease of use and effective real-time feedback collection, though some desire more advanced customization and integrations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
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Videos |  2 Videos |  3 Videos |
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Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ProProfs Survey Maker or SmileBack?
- SmileBack edges out the other on user ratings (4.9 vs 4.4). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do ProProfs Survey Maker and SmileBack offer a free trial?
- Yes, both ProProfs Survey Maker and SmileBack offer a free trial.
- What is the starting price of ProProfs Survey Maker vs SmileBack?
- ProProfs Survey Maker starts at $7 /Month. SmileBack starts at $83 /Month.
- What are the top alternatives to ProProfs Survey Maker?
- Top alternatives to ProProfs Survey Maker include SurveyLab, SurveyLegend, GrowthScore, Promoter Ninja, Customer.guru.
- What are the top alternatives to SmileBack?
- Top alternatives to SmileBack include Emojics, YesInsights, SatisMeter, Promoter Ninja, Customer.guru.