Which is better, Microsoft Dynamics 365 for Sales or Sugar Sell?

Microsoft Dynamics 365 for Sales edges out Sugar Sell based on user ratings across 2,319 reviews. That said, the best pick depends on your workflow — Sugar Sell may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

Do both Microsoft Dynamics 365 for Sales and Sugar Sell offer a Free trial?

Yes, both Microsoft Dynamics 365 for Sales and Sugar Sell offer a Free Trial.

Who are the typical users of Microsoft Dynamics 365 for Sales?

Microsoft Dynamics 365 for Sales is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Microsoft Dynamics 365 for Sales and Sugar Sell?

Pricing for Microsoft Dynamics 365 for Sales starts at $65/User/Month, whereas Sugar Sell starts at $49/Month.

What are the best alternatives to Microsoft Dynamics 365 for Sales?

Some top alternatives to Microsoft Dynamics 365 for Sales include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

What are the best alternatives to Sugar Sell?

Some top alternatives to Sugar Sell include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Microsoft Dynamics 365 for Sales vs Sugar Sell vs Bigin by Zoho CRM Comparison

Last updated: May 19, 2026

Microsoft Dynamics 365 for Sales

4.0(2,319 reviews)

Starting at $65 /User/Month

Free Trial
Large Enterprises
Medium Business

Microsoft Dynamics 365 for Sales is an enterprise CRM platform for mid-to-large sales organizations already running Microsoft infrastructure -- Outlook, Teams, and Excel. It provides lead tracking, pipeline management, a…

View Pricing Read Reviews

Sugar Sell

3.8(1,216 reviews)

Starting at $49 /Month

Free Trial
Freelancers / Consultants
Large Enterprises

SugarCRM is the only sales force automation software that has all the features of a full featured customer relationship management system and the features of a full featured sales force automation software. SugarCRM is a…

View Pricing Read Reviews

Bigin by Zoho CRM

4.6(294 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…

View Pricing Read Reviews

Microsoft Dynamics 365 for Sales leads on user satisfaction with a 4.0-star rating across 2,319 reviews.

Microsoft Dynamics 365 for Sales vs Sugar Sell vs Bigin by Zoho CRM — at a glance

Feature	Microsoft Dynamics 365 for Sales	Sugar Sell	Bigin by Zoho CRM
Rating	4.0 / 5	3.8 / 5	4.6 / 5
Reviews	2,319	1,216	294
Starting price	$65 /User/Month	$49 /Month	$7 /User/Month
Free trial	Yes	Yes	Yes
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Freelancers / Consultants, Large Enterprises, Medium Business	Small Business
Category	CRM Software	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available	Available
Support modes	Business Hours, Online	24/7 (Live rep), Business Hours, Online	Business Hours, Online
Certifications	SOC 2	SOC 2	—
Data residency	Global	US	Global

Key differences between Microsoft Dynamics 365 for Sales and Sugar Sell

Pricing: Microsoft Dynamics 365 for Sales starts at $65 /User/Month, while Sugar Sell starts at $49 /Month.
Target audience: Microsoft Dynamics 365 for Sales is built for Large Enterprises and Medium Business, while Sugar Sell targets Freelancers / Consultants and Large Enterprises.
User satisfaction: Microsoft Dynamics 365 for Sales scores higher with a 4.0-star average.
Deployment: Microsoft Dynamics 365 for Sales supports SaaS/Web/Cloud; Sugar Sell supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.

Compare Microsoft Dynamics 365 for Sales vs Sugar Sell vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Microsoft Dynamics 365 for Sales (558) Talk to an expert Talk to an expert	Sugar Sell (30) Talk to an expert Talk to an expert

Free PDF comparison

Download this Microsoft Dynamics 365 for Sales vs Sugar Sell vs Bigin by Zoho CRM comparison

Get the full side-by-side as a PDF — these picks plus the top CRM Software tools, with verified ratings, pricing and features.

Side-by-side on pricing, features & ratings
Plus the category top 10, scored & ranked
Emailed to you — no on-screen download

No file downloads on screen — we email it to you. One-click unsubscribe anytime.

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Microsoft Dynamics 365 for Sales

Best for

Large Enterprises, Medium Business, Small Business

Sugar Sell

Best for

Freelancers / Consultants, Large Enterprises, Medium Business

Bigin by Zoho CRM

Best for

Small Business

Microsoft Dynamics 365 for Sales typically suits Large Enterprises and Medium Business. Sugar Sell tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Microsoft Dynamics 365 for Sales is an enterprise CRM platform for mid-to-large sales organizations already running Microsoft infrastructure -- Outlook, Teams, and Excel. It provides lead ... Read More about Microsoft Dynamics 365 for Sales	SugarCRM is the only sales force automation software that has all the features of a full featured customer relationship management system and the features of a full featured sales force ... Read More about Sugar Sell	Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $65	Starts from $49	Starts from $7 , Billed Yearly
Free Trial Availability	Get Free Trial	Free Trial available	Get Free Trial
SpotScore What's this? ↗	9.0/10	8.7/10	9.0/10
User Ratings Based on verified Spotsaas reviews	4 (2319)	3.8 (1216)	4.57 (294)
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

Get shortlist help from a software advisor

Independent advice — matched to your business
Understand the tradeoffs before you talk to vendors
Free 15-min call with a software advisor.

Step 1 of 4

How big is your team?

We tailor recommendations to companies your size.

Trusted by teams at

How do Microsoft Dynamics 365 for Sales, Sugar Sell and Bigin by Zoho CRM Compare on Features?

Total Features	9 Features	9 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Microsoft Dynamics 365 for Sales, Sugar Sell and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$65	$49	$7 , Billed Yearly
Pricing Plans	Not Available	Not Available	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	✓ Yes
HIPAA	—	✗ No
Data Residency	🌐 Global	🇺🇸 US

Microsoft Dynamics 365 for Sales vs Sugar Sell User Reviews & Rating Comparison

User Ratings	4 (based on 2319 reviews)	3.8 (based on 1216 reviews)	4.57 (based on 294 reviews)
Rating Distribution	249 200 72 24 13	18 12 0 0 0	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyer sentiment is positive across 558 reviews, with strong overall satisfaction. What buyers like Easy to use, requiring little training for basic sales functions. Integrates with the Microsoft application suite for productivity and collaboration. Covers lead management, sales pipeline tracking, and customer insights. Common complaints The user interface (UI/UX) can be complex and non-intuitive for beginners or non-technical users. Initial setup and customization require skilled resources, making it difficult for smaller teams or novice users. Can be slow or laggy at times, which frustrates users during crucial sales tasks.	Buyer sentiment Buyer sentiment is mixed to positive across 30 reviews, with clear strengths and a few common watchouts. What buyers like Flexibility and customization options let users personalize workflows, modules, and fields to suit specific business needs. Reporting and advanced analytics support decision-making, though visual charting options are limited. Organizes customer data with tools for managing leads, opportunities, and workflows. Common complaints Steep learning curve for new users due to the extensive flexibility and customizability, leading to higher required training time. High upfront and ongoing costs, making it less ideal for small businesses with limited budgets. Limited off-the-shelf integrations compared to larger competitors like Salesforce, potentially requiring custom development.	Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like Simple design with a short learning curve — accessible for non-technical users. Pricing targets startups and small businesses with core CRM features at low cost. Pipeline management and workflow automation reduce manual steps in sales processes. Common complaints Limited integrations with social media apps and LinkedIn or Facebook ad platforms. Lacks advanced features needed by larger enterprises or complex workflows. Customer support availability is inconsistent, affecting issue resolution during critical moments.
Pros and Cons	Deep integration with Microsoft ecosystem enhances usability. Comprehensive analytics provide valuable sales insights. Highly customizable to fit various business needs. Setup can be complex and time-consuming. Higher cost may deter small businesses.	Robust sales automation features enhance efficiency Highly customizable to fit various business models Access to a wide range of third-party apps Setup complexity may require dedicated resources Cost can escalate with additional features	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	Adobe Accenture RBC Financial Group	CBRE Materion Access	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	4 Screenshots	3 Screenshots
Videos	1 Videos	2 Videos

Alternatives

Alternatives	Bigin by Zoho CRM 4.57 ClickUp 4.4 Zoho CRM 4.07	Bigin by Zoho CRM 4.57 ClickUp 4.4 Zoho CRM 4.07	ClickUp 4.4 Zoho CRM 4.07 Freshsales 4.67

Frequently asked questions

Which is better, Microsoft Dynamics 365 for Sales or Sugar Sell?: Microsoft Dynamics 365 for Sales edges out the other on user ratings (4.0 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Microsoft Dynamics 365 for Sales and Sugar Sell offer a free trial?: Yes, both Microsoft Dynamics 365 for Sales and Sugar Sell offer a free trial.
What is the starting price of Microsoft Dynamics 365 for Sales vs Sugar Sell?: Microsoft Dynamics 365 for Sales starts at $65 /User/Month. Sugar Sell starts at $49 /Month.
What are the top alternatives to Microsoft Dynamics 365 for Sales?: Top alternatives to Microsoft Dynamics 365 for Sales include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
What are the top alternatives to Sugar Sell?: Top alternatives to Sugar Sell include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Microsoft Dynamics 365 for Sales vs Sugar Sell vs Bigin by Zoho CRM Comparison

Microsoft Dynamics 365 for Sales

Sugar Sell

Bigin by Zoho CRM

Microsoft Dynamics 365 for Sales vs Sugar Sell vs Bigin by Zoho CRM — at a glance

Key differences between Microsoft Dynamics 365 for Sales and Sugar Sell

Compare Microsoft Dynamics 365 for Sales vs Sugar Sell vs Bigin by Zoho CRM — and walk away knowing which one fits.

Microsoft Dynamics 365 for Sales

Sugar Sell

Download this Microsoft Dynamics 365 for Sales vs Sugar Sell vs Bigin by Zoho CRM comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

SpotScore

User Ratings

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do Microsoft Dynamics 365 for Sales, Sugar Sell and Bigin by Zoho CRM Compare on Features?

Compare Microsoft Dynamics 365 for Sales, Sugar Sell and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Microsoft Dynamics 365 for Sales vs Sugar Sell User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions