8.5
Spot Score
Second CRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2Starts from $4.25 / User / Month when Billed Yearly
McDonald's
Malaysiakini
MDEC
MMU
Amtrust Mobile SolutionsTrusted by many companies including McDonald's
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Second CRM?
Second CRM is a customer relationship management platform for multi-channel businesses that need a single unified view of customer data across sales, support, and e-commerce touchpoints. It gives teams one-click access to contextual customer information across channels, reducing time spent switching between systems during client interactions. Setup can be complex for organizations with diverse data sources, so integration planning should be part of the initial evaluation.
Pricing
Starts from $4.25 / User / Month when Billed Yearly
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2SSO & MFA supported
Data residency:🇺🇸
Second CRM Software Demo
Second CRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Second CRM
- Team types
- Large Enterprises, Medium Business
Why teams choose Second CRM
Offers a comprehensive view of customer interactions.
Facilitates better communication among team members.
Contextual insights drive informed decision-making.
Is Second CRM right for you?
What buyers should know before shortlisting Second CRM
Second CRM provides businesses with a unified view of customer data and an intuitive way to manage relationships across multiple channels. With its one-click access to contextually relevant information, teams can make informed decisions quickly, improving both sales and customer satisfaction.
The platform helps deliver a seamless shopping experience and boosts team productivity with its simple, common language for communication. While the setup process can be complex and there may be a learning curve, Second CRM stands out as a reliable tool for businesses looking to improve customer relationship management and sales performance.
Second CRM pros and cons
- Second CRM pros
Offers a comprehensive view of customer interactions.
Facilitates better communication among team members.
Contextual insights drive informed decision-making.
- Second CRM cons
Customization may be limited for specific needs.
New users might find it complex initially.
Ready to try it?
Get started with Second CRM
Connect with the team for a personalised demo.
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See how it stacks up
Compare Second CRM side-by-side with top CRM Software alternatives.
What is the pricing of Second CRM?
Second CRM reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 2 reviews, with clear strengths and a few common watchouts.
What buyers like
- Second CRM provides a single view of all customer data, improving decision-making and workflow.
- Teams can work with a common language, enhancing collaboration and efficiency.
- Quick access to contextually relevant information makes it easier to serve customers.
Common complaints
- Initial setup may be time-consuming for larger teams or businesses with complex workflows.
- New users may experience a learning curve when first getting started with the platform.
- While useful, advanced customization might be limited without technical expertise.
What users are saying
AU
Anonymous User
12/14/19
"Best for small or medium business"
What do you like best about Second CRM? Its reminder system. documents storage and task management are the main features which I liked the most What ...
Read more
AU
Anonymous User
12/14/19
"Best for small or medium business"
What do you like best about Second CRM? Its reminder system. documents storage and task management are the main features which I liked the most What ...
Read more
- See if Second CRM fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Second CRM?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Second CRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating Second CRM.
Certifications
Security features
Developer & data
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9.0
Excellent
Second CRM Customers
McDonald's
Malaysiakini
MDEC
MMU
Amtrust Mobile Solutions
All Measure
Pyrogen
Wariscan
Techmaster
iKargo
Second CRM Support Options
Frequently Asked Questions About Second CRM
Common questions buyers ask before choosing Second CRM.
Second CRM is a CRM Software. Second CRM offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Project Management and many more functionalities.
Buyers commonly note the following limitations of Second CRM: Customization may be limited for specific needs.; New users might find it complex initially.; Training may be necessary for effective use..
Some top alternatives to Second CRM includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and LOGICRM.
Second CRM offers Subscription pricing model
The starting price of Second CRM is $4.25/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].