NEWJoin 2M+ software buyers|Get Weekly Insights, Trends & Expert PicksSubscribe free →

LivePerson vs Helpwise vs ZoomInfo Chat Comparison

Last updated:

LivePerson

3.9(219 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

LivePerson is the ultimate solution for companies looking to enhance their customer conversations and overall performance. With its cutting-edge conversation cloud, LivePerson allows users to easily create activated chat…

Helpwise

4.6(140 reviews)

Starting at $83.25 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Helpwise is a comprehensive business productivity software enabling organizations to effectively respond to customer queries in a timely manner. Easily collaborate with your remote technical support and sales teams and s…

ZoomInfo Chat

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…

Helpwise leads on user satisfaction with a 4.6-star rating across 140 reviews.

LivePerson vs Helpwise vs ZoomInfo Chat — at a glance

FeatureLivePersonHelpwiseZoomInfo Chat
Rating3.9 / 54.6 / 5—
Reviews219140—
Starting priceContact for pricing$83.25 /MonthContact for pricing
Free trial No Yes No
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryLive Chat SoftwareLive Chat SoftwareLive Chat Software
Integrations1+ apps—1+ apps
PlatformsSaaS/Web/CloudSaaS/Web/CloudSaaS/Web/Cloud
APIAvailable—Available
Support modesOnlineOnlineBusiness Hours, Online
Certifications——SOC 2
Data residencyGlobalGlobalUS

Key differences between LivePerson and Helpwise

  • Pricing: Helpwise starts at $83.25 /Month. LivePerson pricing is not publicly listed.
  • Free trial: Helpwise offers a free trial; LivePerson does not.
  • User satisfaction: Helpwise scores higher with a 4.6-star average.
  • Deployment: LivePerson supports SaaS/Web/Cloud; Helpwise supports SaaS/Web/Cloud.

Compare LivePerson vs Helpwise vs ZoomInfo Chat — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

LivePerson - Live Chat Software
Talk to an expert
Talk to an expert
Helpwise - Live Chat Software
Talk to an expert
Talk to an expert

Free PDF comparison

Download this LivePerson vs Helpwise vs ZoomInfo Chat comparison

Get the full side-by-side as a PDF — these picks plus the top Live Chat Software tools, with verified ratings, pricing and features.

  • Side-by-side on pricing, features & ratings
  • Plus the category top 10, scored & ranked
  • Emailed to you — no on-screen download

No file downloads on screen — we email it to you. One-click unsubscribe anytime.

LivePerson, Helpwise vs ZoomInfo Chat: Biggest differences

Start here before you go deeper into features.

LivePerson

Best for

Large Enterprises, Medium Business, Small Business

Helpwise

Best for

Large Enterprises, Medium Business, Small Business

ZoomInfo Chat

Best for

Large Enterprises, Medium Business, Small Business

LivePerson typically suits Large Enterprises and Medium Business. Helpwise tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

LivePerson is the ultimate solution for companies looking to enhance their customer conversations and overall performance. With its cutting-edge conversation cloud, LivePerson allows users ... Read More about LivePerson

Helpwise is a comprehensive business productivity software enabling organizations to effectively respond to customer queries in a timely manner. Easily collaborate with your remote ... Read More about Helpwise

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat

Entry Level Pricing

  • Not Available
  • Starts from $83.25 , Billed Yearly
  • Not Available

Free Trial Availability

  • No free trial
  • Free Trial available
  • No free trial

SpotScore

What's this? ↗

8.9/10

8.7/10

8.2/10

User Ratings

Based on verified Spotsaas reviews

3.92

(219)

4.57

(140)
Get pricing help
Get pricing help

Software Demo

Demo

Need a second opinion?

Get decision help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

Spotsaas advisor
Get decision help from a software advisor
  • Independent advice — matched to your business
  • Understand the tradeoffs before you talk to vendors
  • Free 15-min call with a software advisor.

Step 1 of 4

How big is your team?

We tailor recommendations to companies your size.

Trusted by teams at

How do LivePerson, Helpwise and ZoomInfo Chat Compare on Features?

Total Features

38 Features

8 Features

7 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare LivePerson, Helpwise and ZoomInfo Chat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • Not Available
        • $83.25 , Billed Yearly
        • Not Available

        Pricing Plans

        • Not Available
        • Free Forever

          • 1 Shared Mailbox

          • 5 Team Members

          • 1 Integration

          Show more +

        • Standard

          • 2 Shared Mailboxes (Add More: $49 per mailbox per month)

          • Unlimited Team Members

          • Standard Integrations

          Show more +

        • Premium

          • Unlimited shared mailbox

          • Unlimited team members

          • All integrations

        • Not Available

        Pricing Page

        Pricing information not available

        Helpwise pricing
        ZoomInfo Chat pricing

        LivePerson, Helpwise vs ZoomInfo Chat: Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Not Available
        • Available
        Get help choosing
        Get help choosing

        LivePerson, Helpwise vs ZoomInfo Chat Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        —
        —

        HIPAA

        ✗ No
        ✗ No

        Data Residency

        🌐 Global
        🌐 Global

        LivePerson vs Helpwise User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        Rating Distribution

        182

        58

        12

        12

        45

        128

        34

        8

        0

        0

        No reviews available for this product

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is mixed to positive across 309 reviews, with clear strengths and a few common watchouts.

        What buyers like

        • Allows for managing messaging channels efficiently, including social networks and WhatsApp.
        • Customer support is approachable and responsive, providing positive experiences.
        • Gives businesses AI features for automating tasks and improving efficiency.

        Common complaints

        • Some users find the reporting suite cumbersome and require more user-friendly options.
        • Limited modularity in pricing may restrict access to all features.
        • Inconsistencies in product guidance and advice can be challenging for users.

        Buyer sentiment

        Buyer sentiment is very strong across 170 reviews, with consistently positive feedback.

        What buyers like

        • Shared inbox functionality
        • Multi-channel support
        • Collaboration tools

        Common complaints

        • Learning curve for new users
        • Limited integrations
        • Can be overwhelming for small teams

        What buyers like

        • AI-driven experiences
        • Seamless prospect routing
        • Instant alerts

        Common complaints

        • May require technical setup
        • Limited offline capabilities
        • Not ideal for small teams

        Pros and Cons

        • Facilitates easy bot creation for enhanced engagement.

        • Real-time management aids in effective customer support.

        • User-friendly interface ensures quick adoption.

        • Customization options may be limited.

        • Training may be required for optimal use.

        • Facilitates team collaboration through shared inboxes.

        • Supports multiple communication channels for customer queries.

        • Real-time monitoring enhances response efficiency.

        • May have a steep learning curve for new users.

        • Limited third-party integrations could hinder functionality.

        • AI capabilities provide personalized interactions with leads.

        • Efficient routing of prospects accelerates sales processes.

        • May require a learning curve for setup.

        • Not suitable for teams with limited resources.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Used LivePerson, Helpwise, or ZoomInfo Chat? Tell buyers what actually differs.

        Integrations

        Media and Screenshots

        Screenshots

        Connections

        2 Screenshots

        Manage your account

        1 Screenshots

        Videos

        video-0

        1 Videos

        video-0

        2 Videos

        Alternatives to LivePerson, Helpwise, ZoomInfo Chat

        Expand your comparison

        Add another option to compare side by side

        Search by product name to compare pricing, fit, and buyer feedback in one view.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, LivePerson or Helpwise?
        Helpwise edges out the other on user ratings (4.6 vs 3.9). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
        Do LivePerson and Helpwise offer a free trial?
        Helpwise offers a free trial. LivePerson does not.
        What is the starting price of LivePerson vs Helpwise?
        LivePerson starts at Contact for pricing. Helpwise starts at $83.25 /Month.
        What are the top alternatives to LivePerson?
        Top alternatives to LivePerson include ZoomInfo Chat, Talkative, Comm100 Live Chat, Freshdesk Messaging (Formerly Freshchat), RumbleTalk.
        What are the top alternatives to Helpwise?
        Top alternatives to Helpwise include ZoomInfo Chat, Giosg, Provide Support, Formilla.com, LiveChat.