LiveAgent vs tawk.to vs BirdEye - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	LiveAgent (870) Get Quote Get Quote	tawk.to (274) Get Quote Get Quote	BirdEye (1884) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More	tawk.to, a free and user-friendly communication tool, allows businesses to engage with customers through chats and messages. It enables monitoring and responding to customer inquiries and ... Read More	BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most ... Read More
Entry Level Pricing	Starts from $15	Not Available	Not Available
Free Trial Availability	Free Trial available	No free trial	Free Trial available
Spotsaas Score	9.8/10	9.7/10	9.6/10
User Ratings	4.7 (1542)	4.2 (207)	4.2 (1903)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

How do LiveAgent, tawk.to and BirdEye Compare on Features?

Total Features	25 Features	9 Features	14 Features
Unique Features
	Get Quote	Get Quote	Get Quote

What Do LiveAgent, tawk.to and BirdEye Cost?

Pricing Option
Starting From	$15	Not Available	Not Available
Pricing Plans	Not Available	Not Available	Not Available
Pricing Page		Pricing information not available	Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Not Available
	Get Quote	Get Quote	Get Quote

LiveAgent vs tawk.to User Reviews & Rating Comparison

User Ratings	4.7 (based on 1542 reviews)	4.2 (based on 207 reviews)	4.2 (based on 1903 reviews)
Rating Distribution	Excellent 682 Very Good 173 Good 13 Poor 1 Terible 1	Excellent 176 Very Good 48 Good 6 Poor 8 Terible 36	Excellent 1819 Very Good 58 Good 4 Poor 1 Terible 2
Expert's Review generated by AI	No Expert ai Review available for the product	Tawk.to has garnered mixed reviews over the past year, showcasing a diverse range of experiences. Despite some criticisms, there are notable strengths to highlight. Users appreciate the ...Read more	The feedback on BirdEye over the past year has been overwhelmingly positive, highlighting the exceptional support provided by the team members like Ahn, Ridhima, Piyush, and others. Customers ...Read more
Pros and Cons	Pros and Cons of LiveAgent	Pros and Cons of tawk.to User-friendly and cost-effective, offering easy setup and customization options. Provides real-time engagement with customers, valuable insights, and automation features. Integrates well with multiple websites, allowing seamless communication and quick responses. Offers a robust free plan with an automation bot and 24/7 support team-like functionality. Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services. Some crashing issues reported in the Android app, while the PC version works well.	Pros and Cons of BirdEye Exceptional support team that guides users step-by-step and ensures they feel in control. Effective Google review system that boosts business reputation with increased visibility. Friendly and patient customer service representatives who make complex tasks easy to understand. Quick response times and prompt assistance from the support team. The richness of features may be overwhelming for new users without adequate support. Limited customization options and marketplace offerings for advanced functionalities.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	LiveAgent_customers_0 LiveAgent_customers_1 LiveAgent_customers_2	No Customers information available.	No Customers information available.

Media and Screenshots

Screenshots	14 Screenshots	4 Screenshots	8 Screenshots
Videos	5 Videos	4 Videos	3 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	ZoomInfo Chat LiveAgent 4.7 LiveChat 4.4	ReviewBuzz 4.5 Podium Reputation Desk 4.8

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

LiveAgent offers Free Trial, but tawk.to does not.

LiveAgent is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

tawk.to is designed for Large Enterprises, Medium Business and Small Business.

The starting price of LiveAgent begins at $15/User/Month, while pricing details for tawk.to are unavailable.

Some top alternatives to LiveAgent includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Help Scout, LabiDesk, LiveChat, Zendesk Chat, LiveHelpNow and Little SaaS Communication.

Some top alternatives to tawk.to includes ZoomInfo Chat, LiveAgent, LiveChat, Tidio Chat, Crisp, MyLiveChat, Zendesk Chat, Intercom, Smartchat, JivoChat and Let's Connect.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

LiveAgent vs tawk.to vs BirdEye - Which Tool Fits Your Business?

LiveAgent

tawk.to

BirdEye

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do LiveAgent, tawk.to and BirdEye Compare on Features?

Total Features

Unique Features

What Do LiveAgent, tawk.to and BirdEye Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

LiveAgent vs tawk.to User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of LiveAgent

Pros and Cons of tawk.to

Pros and Cons of BirdEye

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure