Ivanti Service Manager vs ManageEngine ServiceDesk Plus Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
ManageEngine ServiceDesk Plus leads on user satisfaction with a 4.2-star rating across 351 reviews.
SpotSaaS Analysis
Ivanti Service ManagerManageEngine ServiceDesk Plus
The core difference between Ivanti Service Manager and ManageEngine ServiceDesk Plus is not explicitly defined due to the lack of detailed information on features and pricing. Both products are suitable for organizations seeking IT service management solutions, but the ideal buyer may vary based on specific needs and preferences.
Who should pick which
- Comprehensive IT service management capabilities:
- Customizable workflows and automation:
- Strong focus on asset management:
- Integration with other Ivanti products:
- Suitable for IT teams looking for scalability:
- User-friendly interface for better adoption:
- ITIL-ready service desk features:
- Built-in project management tools:
- Multi-channel support for customer queries:
- Affordable pricing for small to medium businesses:
- Strong reporting and analytics capabilities:
- Ideal for teams needing quick implementation:
Ivanti Service Manager vs ManageEngine ServiceDesk Plus — at a glance
| Feature | Ivanti Service Manager | ManageEngine ServiceDesk Plus |
|---|---|---|
| Rating | 3.8 / 5 | 4.2 / 5 |
| Reviews | 386 | 351 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Installed - Windows |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2 | HIPAA, GDPR |
| Data residency | Global | US |
Key differences between Ivanti Service Manager and ManageEngine ServiceDesk Plus
- User satisfaction: ManageEngine ServiceDesk Plus scores higher with a 4.2-star average.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows.
Ivanti Service Manager vs ManageEngine ServiceDesk Plus — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Free PDF comparison
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Ivanti Service Manager typically suits Large Enterprises and Medium Business. ManageEngine ServiceDesk Plus tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Ivanti Service Manager and ManageEngine ServiceDesk Plus Compare on Features?
Total Features | 0 Features | 6 Features |
|---|---|---|
Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare Ivanti Service Manager and ManageEngine ServiceDesk Plus on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✓ Yes |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Ivanti Service Manager User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 |
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Media and Screenshots
Screenshots |  2 Screenshots |  16 Screenshots |
|---|---|---|
Videos |  2 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or ManageEngine ServiceDesk Plus?
- ManageEngine ServiceDesk Plus edges out the other on user ratings (4.2 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and ManageEngine ServiceDesk Plus offer a free trial?
- Yes, both Ivanti Service Manager and ManageEngine ServiceDesk Plus offer a free trial.
- What is the starting price of Ivanti Service Manager vs ManageEngine ServiceDesk Plus?
- Ivanti Service Manager starts at Contact for pricing. ManageEngine ServiceDesk Plus starts at Contact for pricing.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.