Groove vs Truly vs Nextiva Comparison
Groove
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Groove is a sales engagement platform that makes communication and collaboration easy. Feature rich, the system is used by thousands of companies to connect sales teams, track deals from lead to close, and drive revenue.…
Truly
Starting at $55 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time app…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
Groove leads on user satisfaction with a 4.8-star rating across 550 reviews.
Groove vs Truly vs Nextiva — at a glance
| Feature | Groove | Truly | Nextiva |
|---|---|---|---|
| Rating | 4.8 / 5 | 4.5 / 5 | 4.6 / 5 |
| Reviews | 550 | 140 | 5,433 |
| Starting price | Contact for pricing | $55 /User/Month | $18.95 /User/Month |
| Free trial | No | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Sales Engagement Software | Call Center Software | Call Center Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | — | Available | — |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR | — | SOC 2, HIPAA, GDPR |
| Data residency | Global | Global | Global |
Key differences between Groove and Truly
- Pricing: Truly starts at $55 /User/Month. Groove pricing is not publicly listed.
- Free trial: Truly offers a free trial; Groove does not.
- User satisfaction: Groove scores higher with a 4.8-star average.
- Deployment: Groove supports SaaS/Web/Cloud; Truly supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Groove vs Truly vs Nextiva — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Sales Engagement Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Groove, Truly vs Nextiva: Biggest differences
Start here before you go deeper into features.
Best for medium-sized sales teams needing seamless Salesforce and Gmail integration.
- You want a simple, streamlined sales engagement platform with medium setup complexity.
- Your team relies heavily on Salesforce and Gmail for sales communication and tracking.
- You need effective email management and client interaction tracking via built-in Flows.
- Your organization requires highly customizable or complex sales workflows beyond Groove's scope.
- You need transparent, fixed pricing without engaging sales for quotes.
Best for medium-sized sales teams needing real-time, multi-channel customer engagement.
- You require seamless Salesforce integration to streamline sales workflows and CRM updates.
- Your team values zero-latency responses across voice, chat, and social channels for engagement.
- You need flexible access via both desktop and mobile apps for on-the-go call management.
- Your organization demands extensive customization and a broad marketplace of advanced features.
- You have new users who need extensive onboarding due to the platform’s feature complexity.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
Groove: Best for medium-sized sales teams needing seamless Salesforce and Gmail integration. Truly: Best for medium-sized sales teams needing real-time, multi-channel customer engagement.
Description | Groove is a sales engagement platform that makes communication and collaboration easy. Feature rich, the system is used by thousands of companies to connect sales teams, track deals from ... Read More about Groove | Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. ... Read More about Truly | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
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SpotScoreWhat's this? ↗ | 9.4/10 | 8.9/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 100 to 1,000 employeesMedium Business | 50-500 employeesMedium Business | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Smooth Collaboration: Groove improves team communication by integrating various tools into one platform. Managers will appreciate the ease of collaboration, while team members can easily share updates and feedback in real time.
- Increased Productivity: With Groove's intuitive interface and automation features, teams can focus on their core tasks rather than getting bogged down by administrative duties. Executives will find that this boost in productivity leads to faster decision-making and improved outcomes.
- Data-Driven Insights: Groove provides reliable analytics and reporting capabilities, allowing administrators to track performance metrics effectively. This data lets leaders make informed decisions that drive growth and efficiency across the organization.
- Smooth Collaboration: It builds a collaborative environment that lets teams communicate effectively. As a manager, you'll appreciate how it simplifies workflows, keeping everyone informed and reducing email overload.
- Improved Productivity: Truly's intuitive interface helps your team focus on what matters most. Administrators complete tasks faster because the software reduces distractions and automates routine processes.
- Data-Driven Insights: Truly equips executives with real-time analytics and reporting features. You can make informed decisions based on actionable insights, helping your organization stay ahead of the competition.
- Streamlined Communication: With Nextiva's intuitive platform, your team can easily collaborate across multiple channels—voice, video, and chat—keeping everyone connected regardless of location. Your employees can communicate smoothly, boosting productivity.
- Advanced Analytics: Nextiva provides reliable analytics tools that let you gain insights into call metrics and customer interactions. Using this data, you can make informed decisions that improve your customer service experience and overall business performance.
- Scalability at Its Best: Whether you're a small startup or a large enterprise, Nextiva scales with your business growth. As you expand, adding new users and features is straightforward, so your communication needs stay covered.
Best fit
- 100 to 1,000 employees
- Sales Automation, SaaS, Consulting, and Revtech
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
- 50-500 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, Consulting
- Sales Managers, Account Executives, Business Development Representatives, CRM Administrators
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
- Users may seek alternatives to Groove if they find the platform's pricing model to be restrictive, especially for small businesses or startups with limited budgets that require cost-effective solutions.
- Some users might consider alternatives due to specific feature gaps in Groove, such as advanced reporting capabilities or integrations with niche tools that better suit their unique business needs.
- A need for improved customer support could drive users to explore other options, especially if they experience delays or inadequate assistance from Groove’s support team during critical times.
- Lacks flavor variety — consumers seeking niche options like botanical blends or regional craft seltzers often switch brands
- Price-sensitive buyers choose competitors offering comparable quality at 15-20% lower cost per unit
- Demands lower sugar content or specific certifications (organic, non-GMO) that Truly doesn't provide
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
Software Demo
Demo |  Truly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Groove, Truly and Nextiva Compare on Features?
Total Features | 25 Features | 10 Features | 8 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Groove, Truly and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Groove, Truly vs Nextiva: Other Details
Organization Types supported |
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Platforms Supported |
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Get help choosing | Get help choosing |
Groove, Truly vs Nextiva Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Groove vs Truly User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall, users praise Groove for its ease of use, seamless integrations, and productivity enhancements, though some desire improved organization features and clearer pricing. What buyers like
Common complaints
| Buyer sentiment Users generally praise Truly for its ease of use, strong CRM integration, and reliable call quality, though some note challenges with feature complexity and occasional technical issues. What buyers like
Common complaints
| Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Groove, Truly and Nextiva Customers
Customers |  Uber  BBVA  | Uber  wework  Wix | No Customers information available. |
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Media and Screenshots
Screenshots |  5 Screenshots | No screenshots available. |
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Videos |  1 Videos | No videos available. |
Alternatives to Groove, Truly, Nextiva
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Groove or Truly?
- Groove edges out the other on user ratings (4.8 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Groove and Truly offer a free trial?
- Truly offers a free trial. Groove does not.
- What is the starting price of Groove vs Truly?
- Groove starts at Contact for pricing. Truly starts at $55 /User/Month.
- What are the top alternatives to Groove?
- Top alternatives to Groove include AroundDeal, ZoomInfo Engage, EngageBay, Captavi, Outreach.
- What are the top alternatives to Truly?
- Top alternatives to Truly include Nextiva, FIVE CRM, Calabrio One, CallTools, Call Center Studio.