Gorgias vs HelpOnClick vs ZoomInfo Chat Comparison
Gorgias
Starting at $10
- Free Trial
- Large Enterprises
- Medium Business
The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help Desk will provide companies with a…
HelpOnClick
Starting at $7.20 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing HelpOnClick - the ultimate solution for website owners to turn visitors into paying customers and increase retention by 40%. With just an internet connection and a PC or mobile device, users can stay connecte…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Gorgias leads on user satisfaction with a 4.6-star rating across 438 reviews.
Gorgias vs HelpOnClick vs ZoomInfo Chat — at a glance
| Feature | Gorgias | HelpOnClick | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.0 / 5 | — |
| Reviews | 438 | 10 | — |
| Starting price | $10 | $7.20 /User/Month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Live Chat Software | Live Chat Software |
| Integrations | 1+ apps | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | — | SOC 2 |
| Data residency | Global | US | US |
Key differences between Gorgias and HelpOnClick
- Pricing: Gorgias starts at $10, while HelpOnClick starts at $7.20 /User/Month.
- User satisfaction: Gorgias scores higher with a 4.6-star average.
- Deployment: Gorgias supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; HelpOnClick supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Gorgias vs HelpOnClick vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best help desk for e-commerce teams needing integrated, automated customer support.
- You operate an e-commerce or direct-to-consumer retail business.
- You want deep native integrations with Shopify, Magento, or BigCommerce.
- You need automation tools like macros and intent detection to speed support.
- Your company is outside e-commerce or online marketplaces.
- You require extensive customization beyond standard integrations for complex workflows.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Gorgias typically suits Large Enterprises and Medium Business. HelpOnClick tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help ... Read More about Gorgias | Introducing HelpOnClick - the ultimate solution for website owners to turn visitors into paying customers and increase retention by 40%. With just an internet connection and a PC or mobile ... Read More about HelpOnClick | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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SpotScoreWhat's this? ↗ | 9.6/10 | 8.9/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 5-500 employeesMedium Business | 1–200 Employee | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Deep E-commerce Integration: Gorgias integrates natively with Shopify, Magento, and BigCommerce, letting agents perform actions like refunds, edits, and cancellations directly from the helpdesk.
- Centralized Customer View: Displays customer interactions across multiple channels (email, chat, social) in one timeline, improving agent productivity and personalization.
- Automation Tools for Speed & Efficiency: Includes macros, rules, and intent detection to simplify repetitive support tasks and improve response times.
- Quick and Easy Setup: HelpOnClick offers an intuitive setup process that allows businesses to integrate live chat into their websites within minutes, requiring no coding skills.
- Cross-Platform Accessibility: The software is accessible via web browsers, desktop applications for Windows and Mac, and mobile applications for Android and iOS, letting support teams assist customers from various devices.
- Proactive Customer Engagement: Features like manual and automated chat invitations, visitor monitoring, and a virtual agent help businesses engage with customers proactively, potentially increasing conversion rates.
No key benefits available yet.
Best fit
- 5 – 500 Employee
- E-commerce, Direct-to-Consumer Retail, Subscription Boxes, Online Marketplaces
- Customer Support Manager, E-commerce Operations Manager, Help Desk Agent, Shopify Administrator, Customer Experience Lead, Fulfillment Specialist
- 1–200 Employee
- E-commerce, Real Estate, Education, IT Services, Healthcare
- Customer Support Representative, Sales Associate, IT Support Specialist, Marketing Coordinator
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Gorgias is designed mainly for e-commerce businesses, especially Shopify users. Companies in industries like healthcare, SaaS, or financial services may find its feature set too narrowly tailored.
- While Gorgias offers useful analytics, users needing in-depth, customizable reporting or BI tool integrations may find it less robust than other platforms
- Unlike some competitors, Gorgias does not include built-in voice calling functionality, which can be a drawback for teams requiring omnichannel support including phone.
- While HelpOnClick integrates with platforms like Zoho CRM and Microsoft Dynamics CRM, users have reported challenges in integrating with other CRM systems, potentially limiting seamless data synchronization across tools.
- While HelpOnClick offers mobile applications for Android and iOS, some users have noted that the iOS app is "coming soon," which may affect businesses relying on iOS devices for customer support.
- A user reported that HelpOnClick did not work well with Google Chrome, which could be a significant drawback for businesses whose teams prefer or rely on Chrome for daily operations.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Gorgias, HelpOnClick and ZoomInfo Chat Compare on Features?
Total Features | 16 Features | 22 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Gorgias, HelpOnClick and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Gorgias vs HelpOnClick User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate Gorgias for its strong e-commerce integrations and automation features but note limitations in customization and pricing transparency. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 10 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
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List of Customers
Customers |  Steve Madden  RadioShack  Bokksu | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots |  3 Screenshots |
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Videos |  2 Videos |  4 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Gorgias or HelpOnClick?
- Gorgias edges out the other on user ratings (4.6 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Gorgias and HelpOnClick offer a free trial?
- Yes, both Gorgias and HelpOnClick offer a free trial.
- What is the starting price of Gorgias vs HelpOnClick?
- Gorgias starts at $10. HelpOnClick starts at $7.20 /User/Month.
- What are the top alternatives to Gorgias?
- Top alternatives to Gorgias include Zoho Desk, Freshservice, Freshdesk, Deskero, Zendesk Support.
- What are the top alternatives to HelpOnClick?
- Top alternatives to HelpOnClick include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Crisp.