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Compare Gladly vs Salesforce Service Cloud vs Zendesk Support vs Zoho Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Gladly - Help Desk Software

Gladly

(850)
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Salesforce Service Cloud - Help Desk Software

Salesforce Service Cloud

(780)
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Overview
Affiliate Disclosure

Description

Gladly is a help desk and customer support platform that enables modern service organizations to offer exceptional customer service. It gives them the tools to automate and improve incident ... Read More

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More

Entry Level Pricing
  • Starts from $150
  • Starts from $25 , yearly
Free Trial Availability
  • No free trial
Spotsaas Score

9.1/10

9.6/10

User Ratings

4.8

(39)

4.6

(1867)
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Software Demo

Demo

Features

Total Features

38 Features

17 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $150
          • $25 , yearly
          Pricing Plans
          • Not Available

          • Starter Suite

            $25

            /user/month

            Get Started

            • Dynamic Email Marketing and Analytics

            • Out-of-the-box Sales Processes

            • Seamless Customer Service

            Show more +

          • Pro Suite

            $100

            /user/month

            Get Started

            • Everything in Starter plus Enhanced; Real-Time Chat

            • Greater Customization and Automation

            • Sales Quoting and Forecasting

            Show more +

          • Enterprise

            $165

            /user/month

            Get Started

            • AI for Customer Service

            • Self-Service Help Center

            • Workflow Automation

            • Browse all pricing plans
          Pricing Pagegladly pricingsalesforce-service-cloud pricing
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote
          Get Quote

          User Reviews

          User Ratings

          4.8

          (based on 39 reviews)

          4.6

          (based on 1867 reviews)
          Rating Distribution

          Excellent

          712

          Very Good

          138

          Good

          0

          Poor

          0

          Terible

          0

          Excellent

          774

          Very Good

          6

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews

          Customers

          Customers
          Porsche

          Porsche

          Crate and Barrel

          Crate and Barrel

          Ralph Lauren

          Ralph Lauren

          Ticketmaster

          Ticketmaster

          IBM

          IBM

          NBC

          NBC

          Media and Screenshots

          Screenshots
          Chat screenshot

          1 Screenshots

          service cloud

          4 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          1 Videos

          Alternatives

          Alternatives
          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Tidio Logo
          Tidio Helpdesk
          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Tidio Logo
          Tidio Helpdesk

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Salesforce Service Cloud offers Free Trial, but Gladly does not.

          Gladly is designed for Large Enterprises, Medium Business and Small Business.

          Salesforce Service Cloud is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Gladly Starts at $150/User/Month whereas for Salesforce Service Cloud Starts at $25/user/month when yearly.

          Some top alternatives to Gladly includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Kustomer, Freshservice, Freshdesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Salesforce Service Cloud, Gorgias, HelpdeskEddy, Trakdesk, AzureDesk and BoldDesk.

          Some top alternatives to Salesforce Service Cloud includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, Help Scout, UseDesk, LabiDesk, AzureDesk, HESK and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA