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Gladly - Help Desk Software

Gladly Pricing Plans in 2026

Empower Your Service Team. Elevate Your Customer Experience.

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User Ratings

Trusted by 2M+ software buyers annually.

Main Features

  • AI Text Generation
  • AI Text Summarization
  • Access Control
  • Agent Scheduling

Pricing

  • Starts from $150/User/Month

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Gladly Pricing

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"User-friendly interface"

Free Trial

Not available

Starting Price

$150 / /User/Month

Pricing Model

Subscription
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How much does Gladly cost?

Hero

$150

/User/Month

Individuals & small teams
  • Communicate on all channels, out-of-the-box including voice, email, chat, and social

  • Natively built-in voice and IVR

  • All the details about a customer is available in a single view

  • Match customers with the best service hero with People Match

  • See a customer's entire conversation history, no matter what channel they come from, in a single view

  • Leverage a single knowledge base to publish answers across all channels and languages

  • Understand team performance across agents, channels, and conversations with historic and real-time reporting

  • Integrations that make it easy to work with the applications for teams

Super Hero

$180

/User/Month

Growing teams & enterprises
  • Includes features of Hero plan, plus

  • Custom reporting with Insight Builder to simplify creating reports and dashboards

  • 99.9% uptime to keep the business running

  • Increased API capacity to make it easy to work with all applications and data

  • Premium 24x7 Support

Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? Gladly supports data import to get you set up quickly.

Talk to Sales →

Pricing sourced from Gladly's official website as of May 2026. For the latest pricing, visit their website.

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Gladly does not offer a free trial or free plan. All plans are paid. Contact the Gladly team for a demo or visit their pricing page for current options.

Gladly offers Subscription pricing. Plans start from $150//User/Month.

The starting price of Gladly is $150/User/Month

Gladly does not currently offer a free plan. All plans are paid.

Most subscription-based tools including Gladly offer a discount when you choose annual billing over monthly. Annual plans typically save 15–40% compared to paying month-to-month. Check Gladly's for exact savings.

Most SaaS products including Gladly allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check Gladly's terms or contact their support team for details.

Gladly offers tiered pricing plans designed for teams of different sizes. Small businesses can typically start with a lower-tier plan and upgrade as they scale.

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  • Plan-by-plan price breakdown
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  • Hidden-cost and annual-discount notes

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Help & Contact

Gladly Support Options

Customer Service24/7 (Live rep)Business HoursOnline
LocationSan Francisco, California

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].