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Compare Freshservice vs Plumsail HelpDesk vs Zendesk Support vs Zoho Desk

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Overview

Description

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Plumsail HelpDesk is a web based application used to track customer support requests in an easy-to-use, intuitive interface. It's simple to use, so the team members can focus on providing ... Read More

Entry Level Pricing
  • Starts from $19 , Billed Yearly
  • Not Available
Free Trial Availability
  • Free Trial available
  • No free trial
Spotsaas Score

Not Available

8.2/10

User Ratings

4.9

(5)
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Software Demo

Demo

Features

Total Features

0 Features

11 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • $19 , Billed Yearly
        • Not Available
        Pricing Plans
        • Starter

          • Incident Management

          • Knowledge Base

          • Self Service Portal

          Show more +

        • Growth

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

          Show more +

        • Pro

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans
        • Not Available
        Pricing Pagefreshservice pricing

        Pricing information not available

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Excellent

        18

        Very Good

        2

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        No Expert ai Review available for the product

        No Expert ai Review available for the product

        Pros and Cons

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        No Customers information available.

        Media and Screenshots

        Screenshots
        Ticket counts

        7 Screenshots

        No screenshots available.

        Videos
        video-0

        4 Videos

        video-0

        2 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Freshservice offers Free Trial, but Plumsail HelpDesk does not.

        Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Plumsail HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Freshservice begins at $19/User/Month when Billed Yearly, while pricing details for Plumsail HelpDesk are unavailable.

        Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

        Some top alternatives to Plumsail HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Teamwork Desk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, ReadyDesk, HelpdeskEddy, Help Desk Premier and BoldDesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].