Freshdesk vs Thryv vs Bigin by Zoho CRM Comparison
Freshdesk
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with cust…
Thryv
Starting at Contact for pricing
- Medium Business
- Small Business
Thryv is a web-based customer relationship management (CRM) software, which is the most effective tool for organizing your contacts, leads and marketing campaigns. This program allows to create users individually or crea…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
Thryv leads on user satisfaction with a 4.2-star rating across 201 reviews.
Freshdesk vs Thryv vs Bigin by Zoho CRM — at a glance
| Feature | Freshdesk | Thryv | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.0 / 5 | 4.2 / 5 | 4.3 / 5 |
| Reviews | 5,374 | 201 | 119 |
| Starting price | $15 /User/Month | Contact for pricing | $7 /User/Month |
| Free trial | Yes | No | Yes |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Medium Business, Small Business | Small Business |
| Category | Help Desk Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, GDPR | — |
| Data residency | Global | US | Global |
Key differences between Freshdesk and Thryv
- Pricing: Freshdesk starts at $15 /User/Month. Thryv pricing is not publicly listed.
- Free trial: Freshdesk offers a free trial; Thryv does not.
- Target audience: Freshdesk is built for Freelancers / Consultants and Large Enterprises, while Thryv targets Medium Business and Small Business.
- User satisfaction: Thryv scores higher with a 4.2-star average.
- Deployment: Freshdesk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Thryv supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Freshdesk vs Thryv vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for streamlined omnichannel customer support in small to mid-sized teams.
- You need unified support across email, social media, and phone channels.
- Your team values real-time collaboration with internal notes and task splitting.
- You operate a small to mid-sized company (10-1,000 employees) seeking easy setup.
- Your organization requires highly customized or complex enterprise workflows.
- You do not need omnichannel support or prefer transparent, flexible pricing.
Best all-in-one CRM for small businesses needing simple, integrated marketing tools.
- You run a small business with 1-100 employees needing streamlined CRM and marketing.
- You want an easy-to-use platform combining CRM, scheduling, marketing, and website management.
- You value responsive, knowledgeable customer support available 24/7 for quick issue resolution.
- Your business requires advanced paid advertising tracking and detailed marketing analytics.
- You are a large enterprise with complex CRM needs beyond a simple, streamlined workflow.
Small Business
Freshdesk: Best for streamlined omnichannel customer support in small to mid-sized teams. Thryv: Best all-in-one CRM for small businesses needing simple, integrated marketing tools.
Description | Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More about Freshdesk | Thryv is a web-based customer relationship management (CRM) software, which is the most effective tool for organizing your contacts, leads and marketing campaigns. This program allows to ... Read More about Thryv | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 9.5/10 | 9.3/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 10-50 employees51-1,000 employees | 1-50 employees51-100 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Omnichannel Support: Freshdesk allows teams to manage conversations across email, social media (Twitter, Facebook), phone, and more, all from a single platform.
- Collaborative Ticketing System: Agents can share notes, tag teammates, and split tasks within a ticket, promoting internal collaboration for faster resolutions.
- Context-Rich Customer Communication: Tickets include customer history and context, enabling agents to personalize responses and resolve issues more effectively.
- Streamlined Client Management: Thryv allows you to effortlessly manage client relationships, ensuring that important details are at your fingertips. You’ll appreciate how easy it is to track interactions and maintain communication history.
- Automated Marketing Solutions: With built-in marketing tools, you can create and schedule campaigns to engage clients effectively. Imagine reaching out to your audience without the manual hassle—Thryv makes this a reality.
- Robust Scheduling Features: Say goodbye to double bookings and missed appointments. Thryv’s intuitive scheduling system helps both you and your clients find suitable times effortlessly, enhancing overall satisfaction.
No key benefits available yet.
Best fit
- 10 – 1,000 Employee
- SaaS, E-commerce, Education, Retail, Healthcare, Logistics
- Customer Support Specialist, IT Helpdesk Technician, Support Manager, Operations Manager, Service Desk Analyst, CRM Administrator
- 1 to 100 employees
- Small Business Services, Local Marketing, Professional Services, and Home Services
- Business Owners, Marketing Managers, Customer Service Representatives, and Operations Managers
No best-fit guidance available yet.
Reasons buyers look elsewhere
- While Freshdesk offers a free plan, essential features like advanced automation, reporting, or multi-language support are gated behind higher-tier subscriptions, which may become expensive for large or growing teams.
- Users looking to implement complex workflows or automation may face a steeper learning curve and require additional configuration time or support.
- Some users report slower load times or occasional system lags during peak usage, which can impact support efficiency.
- Users may seek alternatives to Thryv if they require more industry-specific features tailored to niche markets, as some businesses need specialized tools that Thryv may not offer.
- Budget constraints could lead users to explore more cost-effective solutions, especially small businesses looking for essential functionalities without the additional costs associated with Thryv's comprehensive offerings.
- Businesses that prioritize user interface and experience might consider alternatives if they find Thryv's platform less intuitive or difficult to navigate compared to other user-friendly options available in the market.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Freshdesk, Thryv and Bigin by Zoho CRM Compare on Features?
Total Features | 16 Features | 9 Features | 10 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshdesk, Thryv and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Freshdesk vs Thryv User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally appreciate Freshdesk for its ease of use and omnichannel support but note limitations in advanced customization and pricing transparency. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use and excellent customer support, with some concerns about advertising features and support complexity. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Pearson  Bridgestone  Kern High School District |  Eric Guel Photography  Green Tech Cleaning  Hair by Sierra |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  6 Screenshots |  5 Screenshots |
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Videos |  3 Videos |  4 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshdesk or Thryv?
- Thryv edges out the other on user ratings (4.2 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshdesk and Thryv offer a free trial?
- Freshdesk offers a free trial. Thryv does not.
- What is the starting price of Freshdesk vs Thryv?
- Freshdesk starts at $15 /User/Month. Thryv starts at Contact for pricing.
- What are the top alternatives to Freshdesk?
- Top alternatives to Freshdesk include Zoho Desk, SeamlessDesk, LiveAgent, HelpDesk, SysAid.
- What are the top alternatives to Thryv?
- Top alternatives to Thryv include Bigin by Zoho CRM, Salesforce, HubSpot CRM, Keap, SalesCRM.