9.3
Spot Score
Thryv Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market
GDPR
SOC 2Thryv offers custom pricing plan
Eric Guel Photography
Green Tech Cleaning
Hair by Sierra
At Whits End Grooming
Unicorn Air and HeatTrusted by many companies including Eric Guel Photography
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Thryv
Thryv is a comprehensive CRM software solution tailored for Business Owners and Marketing Managers in small to medium-sized businesses, particularly those with 1-100 employees. With a rating of 4.2 out of 5 from 201 reviews, it is broadly validated by users who appreciate its functionality and support.
Users highlight Thryv's exceptional customer service and user-friendly interface, which simplifies managing websites, CRM, social media, and scheduling tasks. This ease of use is particularly beneficial for non-experts looking to streamline business operations. However, some users express concerns about the reliability of sales and advertising tracking, which can be a limitation for those heavily reliant on paid ads.
Quick facts about Thryv
What is Thryv?
Thryv is a web-based customer relationship management (CRM) software, which is the most effective tool for organizing your contacts, leads and marketing campaigns. This program allows to create users individually or create a team in real-time. It allows sales teams to connect with more clients and increase their productivity.
Pricing
Thryv offers custom pricing plan
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Thryv Software Demo
Thryv was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Thryv
- Use cases
- Small Business Services, Local Marketing, Professional and Home Services
- Team types
- Business Owners, Marketing Managers
- Company size
- 1-50 employees, 51-100 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose Thryv
Exceptional and responsive customer service with knowledgeable support
User-friendly interface enabling easy management of CRM, marketing, and scheduling
Comprehensive 24/7 support ensuring quick issue resolution
Is Thryv right for you?
Best all-in-one CRM for small businesses needing simple, integrated marketing tools.
Choose Thryv if
- You run a small business with 1-100 employees needing streamlined CRM and marketing.
- You want an easy-to-use platform combining CRM, scheduling, marketing, and website management.
- You value responsive, knowledgeable customer support available 24/7 for quick issue resolution.
Consider alternatives if
- Your business requires advanced paid advertising tracking and detailed marketing analytics.
- You are a large enterprise with complex CRM needs beyond a simple, streamlined workflow.
What buyers should know before shortlisting Thryv
Thryv has garnered overwhelmingly positive feedback for its robust functionality and commitment to exceptional customer experience. It’s an all-in-one business management platform that successfully streamlines essential tasks such as CRM, social media scheduling, website updates, email marketing, and more.
Customers consistently highlight the platform’s user-friendly interface and seamless integration, making it particularly useful for small businesses seeking to improve efficiency and enhance their online presence. Many reviews praised the outstanding customer support team, with specific representatives earning mentions for their responsiveness, knowledge, and ability to go above and beyond in resolving queries.
Another standout feature frequently celebrated is Thryv’s ability to simplify complex processes, offering a significant relief to business owners unfamiliar with SEO or marketing. The platform empowers growth, as evidenced by testimonials citing business improvements and even sustained growth over several years.
That said, a few users noted difficulties accessing certain features or navigating through the layers of support at times, and there were isolated complaints about unmet expectations in specific services like advertising. Nonetheless, the overwhelmingly positive reviews underline Thryv as a worthwhile investment for businesses looking to enhance operations while receiving top-notch support.
Thryv pros and cons
- Thryv pros
Exceptional and responsive customer service with knowledgeable support
User-friendly interface enabling easy management of CRM, marketing, and scheduling
Comprehensive 24/7 support ensuring quick issue resolution
- Thryv cons
Inadequate or unreliable tracking for paid advertising campaigns
Layered support structure can cause frustration when resolving complex issues
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What is the pricing of Thryv?
Thryv uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Thryv Pricing Plans
Plus
2 Users
Customizable CRM
Communications Inbox
Client Portal with Customer Login
Online Listings Management
Show more +
Premium
5 Users
Includes features of Plus plan, plus
Customized Auto Campaigns
Professionally Designed Website
Auto-generated Video
Show more +
Unlimited
10 users
Includes features of Premium plan, plus
Unlimited Announcements & Campaigns
Social Boosting
Professional Custom Videos
Show more +
Thryv reviews and ratings
Buyer sentiment
Overall positive sentiment highlights ease of use and excellent customer support, with some concerns about advertising features and support complexity.
What buyers like
- Ease of use
- Customer support
- Workflow improvement
Common complaints
- Advertising tracking limitations
- Support complexity
What users are saying
SR
Sekinah Rose
12/30/25
Grateful for my trusted advisor
My Advisor, Meredith, from Thryv is always ready to genuinely assist and guide me. In re-doing my website, I had a special request which was fulfilled ...
Read more
PM
PeakWave Marketing
12/09/25
Superb Onboarding Support and Easy to Use
Our onboarding support for 60 days was outstanding! Second to none and much better than the last CRM we had before. Highly recommend this easy to use ...
Read more
JC
Jessica C Caldwell
12/08/25
Canceling was easy and stress free
I had a good experience with Thrvy. Customer service was helpful, and the overall process was seamless. Canceling was surprisingly easy and stress ...
Read more
N
Nancy
11/26/25
Kelly’s been great!
Kelly has been so patient and kind in helping set up my marketing strategy. I really appreciate her knowledge and have actually enjoyed this process.
MT
Matthew T
11/25/25
Merideth and team at Thryv impressed.
Well to start my Rep Merideth was amazing. She took time to understand my business and the goals that mattered to me before suggesting products. When ...
Read more
MG
Marie Gessen
11/25/25
Great support and they care
What made my experience great at Thryv is that when you need support its very easy to get a live person on the phone to help you out. They also are ...
Read more
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- Real pricing — no sales pressure
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What are the features of Thryv?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Referral tracking entails gathering information throughout the entire referral process, from a customer registering to become a referrer to…
Thryv security and data handling
Key compliance certifications and security features for IT and security teams evaluating Thryv.
Certifications
Security features
Developer & data
Alternatives to Thryv
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9.0
Excellent
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8.6
Very Good
Why buyers keep looking beyond Thryv
Users may seek alternatives to Thryv if they require more industry-specific features tailored to niche markets, as some businesses need specialized tools that Thryv may not offer.
Budget constraints could lead users to explore more cost-effective solutions, especially small businesses looking for essential functionalities without the additional costs associated with Thryv's comprehensive offerings.
Businesses that prioritize user interface and experience might consider alternatives if they find Thryv's platform less intuitive or difficult to navigate compared to other user-friendly options available in the market.
Companies looking for enhanced integrations with existing software systems may find alternative platforms more suitable, particularly if Thryv's integration capabilities do not align with their specific tech stack requirements.
Users might explore alternatives if they seek more personalized customer support, as some businesses may prefer vendors known for their responsive and dedicated customer service teams over Thryv's support structure.
Thryv Customers
Eric Guel Photography
Green Tech Cleaning
Hair by Sierra
At Whits End Grooming
Unicorn Air and Heat
Thryv Support Options
Frequently Asked Questions About Thryv
Common questions buyers ask before choosing Thryv.
Thryv is a CRM Software. Thryv offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Referral Tracking and many more functionalities.
Thryv is a strong fit if: You run a small business with 1-100 employees needing streamlined CRM and marketing.; You want an easy-to-use platform combining CRM, scheduling, marketing, and website management.. Consider alternatives if: Your business requires advanced paid advertising tracking and detailed marketing analytics.; You are a large enterprise with complex CRM needs beyond a simple, streamlined workflow..
Buyers commonly note the following limitations of Thryv: Inadequate or unreliable tracking for paid advertising campaigns; Layered support structure can cause frustration when resolving complex issues; Some users report unmet expectations regarding promised features.
Some top alternatives to Thryv includes Bigin by Zoho CRM, Salesforce, HubSpot CRM, Keap and Agentforce Sales (formerly Salesforce Sales Cloud).
Thryv offers Quotation Based pricing model
The starting price is not disclosed by Thryv. You can visit Thryv pricing page to get the latest pricing.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
