9.3
SpotScore
Thryv Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market
GDPR
SOC 2Thryv offers custom pricing plan
Eric Guel Photography
Green Tech Cleaning
Hair by Sierra
At Whits End Grooming
Unicorn Air and HeatTrusted by teams including Eric Guel Photography
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Thryv
Thryv at 4.84/5 from 369 reviews and SpotScore 9.3 serves small business owners and marketing managers with 1–100 employees who need a unified platform for CRM, website management, social media, and scheduling. The interface is straightforward for non-technical users managing multiple business functions from one dashboard. A notable limitation: sales and advertising tracking has reliability issues, which matters for businesses running paid campaigns.
CRM software consolidates customer data, communication history, and task management into a single system. Thryv replaces scattered spreadsheets and email threads, reducing time spent on administrative work and improving follow-up consistency.
Quick picks:
What is Thryv?
Thryv is a web-based customer relationship management (CRM) software, which is the most effective tool for organizing your contacts, leads and marketing campaigns. This program allows to create users individually or create a team in real-time. It allows sales teams to connect with more clients and increase their productivity.
Pricing
Thryv offers custom pricing plan
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Thryv Software Demo
Thryv was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Thryv
- Use cases
- Small Business Services, Local Marketing, Professional and Home Services
- Team types
- Business Owners, Marketing Managers
- Company size
- 1-50 employees, 51-100 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose Thryv
Exceptional and responsive customer service with knowledgeable support
User-friendly interface enabling easy management of CRM, marketing, and scheduling
Comprehensive 24/7 support ensuring quick issue resolution
Is Thryv right for you?
Best all-in-one CRM for small businesses needing simple, integrated marketing tools.
Choose Thryv if
- You run a small business with 1-100 employees needing streamlined CRM and marketing.
- You want an easy-to-use platform combining CRM, scheduling, marketing, and website management.
- You value responsive, knowledgeable customer support available 24/7 for quick issue resolution.
Consider alternatives if
- Your business requires advanced paid advertising tracking and detailed marketing analytics.
- You are a large enterprise with complex CRM needs beyond a simple, streamlined workflow.
What buyers should know before shortlisting Thryv
Thryv is a unified platform for small service businesses that combines CRM, social media scheduling, website management, email marketing, and basic SEO tools. Before shortlisting, verify that the platform's feature set matches your specific workflow—the interface consolidates many functions into nested menus, which some users find efficient and others find cluttered depending on their technical comfort level.
Key limitations to test in a demo: Thryv's advertising features have generated complaints about inconsistent performance and unclear ROI tracking. The support structure routes different issues to different teams, which can slow resolution if your question doesn't fit neatly into a category.
If you rely heavily on advanced SEO customization or complex marketing automation, this platform prioritizes simplicity over depth—you may outgrow it as your business scales. Integration requirements are straightforward for common tools (email, social platforms, basic accounting software), but custom integrations or connections to specialized industry software may require workarounds or manual data entry.
Pricing includes setup fees and per-user costs that compound quickly if you add team members; confirm the total cost for your expected user count before committing. The platform works best for service businesses (HVAC, plumbing, cleaning, landscaping) with straightforward workflows rather than complex multi-location operations or those needing advanced reporting.
Thryv pros and cons
- Thryv pros
Exceptional and responsive customer service with knowledgeable support
User-friendly interface enabling easy management of CRM, marketing, and scheduling
Comprehensive 24/7 support ensuring quick issue resolution
- Thryv cons
Inadequate or unreliable tracking for paid advertising campaigns
Layered support structure can cause frustration when resolving complex issues
Ready to try it?
Get started with Thryv
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Thryv side-by-side with top CRM Software alternatives.
What is the pricing of Thryv?
Thryv uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Thryv Pricing Plans
Plus
2 Users
Customizable CRM
Communications Inbox
Client Portal with Customer Login
Online Listings Management
Show more +
Premium
5 Users
Includes features of Plus plan, plus
Customized Auto Campaigns
Professionally Designed Website
Auto-generated Video
Show more +
Unlimited
10 users
Includes features of Premium plan, plus
Unlimited Announcements & Campaigns
Social Boosting
Professional Custom Videos
Show more +
Weighing your options?
Not sure if Thryv fits your budget?
Thryv reviews and ratings
Buyer sentiment
Overall positive sentiment highlights ease of use and excellent customer support, with some concerns about advertising features and support complexity.
What buyers like
- Ease of use
- Customer support
- Workflow improvement
Common complaints
- Advertising tracking limitations
- Support complexity
Are you using Thryv?
- See if Thryv fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Thryv?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Referral tracking entails gathering information throughout the entire referral process, from a customer registering to become a referrer to…
Thryv security and data handling
Key compliance certifications and security features for IT and security teams evaluating Thryv.
Certifications
Security features
Developer & data
Alternatives to Thryv
Recommended
Streamline your sales and build ...
9.0
Excellent
AI agents for sales — Salesforce ...
9.8
Excellent
Why buyers keep looking beyond Thryv
Users may seek alternatives to Thryv if they require more industry-specific features tailored to niche markets, as some businesses need specialized tools that Thryv may not offer.
Budget constraints could lead users to explore more cost-effective solutions, especially small businesses looking for essential functionalities without the additional costs associated with Thryv's comprehensive offerings.
Businesses that prioritize user interface and experience might consider alternatives if they find Thryv's platform less intuitive or difficult to navigate compared to other user-friendly options available in the market.
Companies looking for enhanced integrations with existing software systems may find alternative platforms more suitable, particularly if Thryv's integration capabilities do not align with their specific tech stack requirements.
Users might explore alternatives if they seek more personalized customer support, as some businesses may prefer vendors known for their responsive and dedicated customer service teams over Thryv's support structure.
Thryv Customers
Eric Guel Photography
Green Tech Cleaning
Hair by Sierra
At Whits End Grooming
Unicorn Air and Heat
Thryv Support Options
Frequently Asked Questions About Thryv
Common questions buyers ask before choosing Thryv.
Thryv is a CRM Software. Thryv offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Referral Tracking and many more functionalities.
Thryv is a strong fit if: You run a small business with 1-100 employees needing streamlined CRM and marketing.; You want an easy-to-use platform combining CRM, scheduling, marketing, and website management.. Consider alternatives if: Your business requires advanced paid advertising tracking and detailed marketing analytics.; You are a large enterprise with complex CRM needs beyond a simple, streamlined workflow..
Buyers commonly note the following limitations of Thryv: Inadequate or unreliable tracking for paid advertising campaigns; Layered support structure can cause frustration when resolving complex issues; Some users report unmet expectations regarding promised features.
Some top alternatives to Thryv includes Bigin by Zoho CRM, Creatio CRM, Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot CRM and Snapforce CRM.
Thryv offers Quotation Based pricing model
The starting price is not disclosed by Thryv. You can visit Thryv pricing page to get the latest pricing.
Free buyer scorecard
Evaluate Thryv with the CRM software buyer scorecard
A weighted CRM software scorecard to assess Thryv objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Ready to try it?
Get started with Thryv
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
CRM Software by Country
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
