Freshdesk Messaging (Formerly Freshchat) vs Crisp vs ZoomInfo Chat Comparison
Freshdesk Messaging (Formerly Freshchat)
Starting at $19 /agent/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat…
Crisp
Starting at $25 /User/Month
- Free Trial
- Individuals
- Freelancers / Consultants
Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the abi…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Freshdesk Messaging (Formerly Freshchat) leads on user satisfaction with a 4.4-star rating across 263 reviews.
Spotsaas Analysis
Freshdesk Messaging (Formerly Freshchat)CrispZoomInfo Chat
The core difference lies in Freshdesk Messaging's strong emphasis on CRM integration for managing customer interactions, while Crisp offers a broader range of features for multi-channel communication. Freshdesk Messaging is ideal for small to medium businesses prioritizing CRM support, whereas Crisp suits those seeking a feature-rich live chat solution with a user-friendly interface.
- Best for small to medium businesses - Focuses on CRM integration - User-friendly for non-technical agents - Priced at $19 - Ideal for managing customer interactions - Offers live chat support
- Best for SMBs with 1-500 employees - Feature-rich customer support - Simple, intuitive interface - Priced at $25 - Supports multi-channel communication - Ideal for businesses needing easy access to customer support
Freshdesk Messaging (Formerly Freshchat) vs Crisp vs ZoomInfo Chat — at a glance
| Feature | Freshdesk Messaging (Formerly Freshchat) | Crisp | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.3 / 5 | — |
| Reviews | 263 | 144 | — |
| Starting price | $19 /agent/month | $25 /User/Month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Individuals, Freelancers / Consultants, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | GDPR | SOC 2 |
| Data residency | US | US | US |
Key differences between Freshdesk Messaging (Formerly Freshchat) and Crisp
- Pricing: Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month, while Crisp starts at $25 /User/Month.
- Target audience: Freshdesk Messaging (Formerly Freshchat) is built for Freelancers / Consultants and Large Enterprises, while Crisp targets Individuals and Freelancers / Consultants.
- User satisfaction: Freshdesk Messaging (Formerly Freshchat) scores higher with a 4.4-star average.
- Deployment: Freshdesk Messaging (Formerly Freshchat) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Crisp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Freshdesk Messaging (Formerly Freshchat) vs Crisp vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Freshdesk Messaging (Formerly Freshchat)
Best for small to medium businesses needing easy, CRM-integrated live chat support.
- You want a user-friendly live chat platform accessible to non-technical agents.
- Your team requires seamless CRM integration to manage customer interactions efficiently.
- You need a scalable support solution combining live chat, AI bots, and self-service.
- Your organization depends on extensive third-party app integrations beyond the limited marketplace.
- You lack dedicated support resources to manage the platform’s complex features and onboarding.
Best live chat for SMBs needing easy, feature-rich customer support.
- You run a small to medium business with 1-500 employees.
- You want a simple, intuitive interface with multi-channel communication.
- You value unique features like Magic Browse for visual customer insights.
- Your enterprise requires extensive chatbox visual customization options.
- You need advanced email marketing tools such as A/B testing and scheduling.
Large Enterprises, Medium Business, Small Business
Freshdesk Messaging (Formerly Freshchat): Best for small to medium businesses needing easy, CRM-integrated live chat support. Crisp: Best live chat for SMBs needing easy, feature-rich customer support.
Description | Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More about Freshdesk Messaging (Formerly Freshchat) | Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors ... Read More about Crisp | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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SpotScoreWhat's this? ↗ | 9.3/10 | 9.7/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | 1-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Software Demo
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How do Freshdesk Messaging (Formerly Freshchat), Crisp and ZoomInfo Chat Compare on Features?
Total Features | 8 Features | 10 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshdesk Messaging (Formerly Freshchat), Crisp and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Freshdesk Messaging (Formerly Freshchat) vs Crisp User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Freshdesk Messaging for its ease of use, CRM integration, and effective omnichannel support, though some find its feature set complex and marketplace limited. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, strong customer support, and rich feature set, tempered by some navigation and customization limitations. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  Rakuten  Mailjet  Airfrance | No Customers information available. |
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Media and Screenshots
Screenshots | /image_urls_1655832699.3965456.png) 5 Screenshots | No screenshots available. |
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Videos |  2 Videos |  2 Videos |
Alternatives
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshdesk Messaging (Formerly Freshchat) or Crisp?
- Freshdesk Messaging (Formerly Freshchat) edges out the other on user ratings (4.4 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshdesk Messaging (Formerly Freshchat) and Crisp offer a free trial?
- Yes, both Freshdesk Messaging (Formerly Freshchat) and Crisp offer a free trial.
- What is the starting price of Freshdesk Messaging (Formerly Freshchat) vs Crisp?
- Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month. Crisp starts at $25 /User/Month.
- What are the top alternatives to Freshdesk Messaging (Formerly Freshchat)?
- Top alternatives to Freshdesk Messaging (Formerly Freshchat) include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat.
- What are the top alternatives to Crisp?
- Top alternatives to Crisp include ZoomInfo Chat, LiveChat, LiveEngage, Pure Chat, DeskMoz.